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comgateway, its no point asking ppl to PM when the rectification could be done initially through the CSOs.
Hi there
The Tax and duties applicable does refer to GST, which is levied based on CIF(Cost of Goods + Insurance + Freight).
More info on GST here: customs.gov.sg/leftNav/trad/cle/Internet+PurchasesPostal+Parcels.htm
If you can PM us your Suite ID (the c/o portion of your U.S. address) then we can look at your package in detail and explain it to you.
Recently tried ComGateway after hearing about it from this forum. I bought 5 pieces of sports attire and a pack of decals on Amazon and had them shipped to CGW, there was no repack option.
One of my shipments which was shipped by an Amazon Partner via FedEx ended up lost, and the decals cost 3x their value to ship via CGW.
I contacted the customer service expressing my overall dissatisfaction with the service and requested if they could at least help place the decals in one of my boxes, or failing that to dispose of it (to avoid paying storage fees). They gave a very curt reply stating that the item has been disposed, and ignored my complaint.
When the delivery arrived I was able to repack all 5 items + packing material into a single box with total weight of < 3kg. I paid way more than I had to for 4/6 of the items I bought online.
Stick to BorderLinx if you have a Citibank card.
Hi there
Yesterday was a public holiday. We respond to all Customer Service enquiries within 1 business day, and will do so with yours as well. Hence we will reply you by end of day today.
As you are already in touch with the Customer Service team via email, we will be responding to you via this medium.
Cheers
Hi there
We need the Suite ID so our Customer Service team can help
Cheers
Hi there
You've emailed us regarding this, and we've already replied you via email about an hour ago.
Cheers
Hi there
Our BuyForMe service will help you with that Simply login and click "BuyForMe" form.
You can request this, and our Customer Service team will need to check on your specific packages to see if it's possible, and to give you a quote - email us at CustomerService@comgateway.com to do this
Yes you may
So I decided to try out the Borderlinx concierge to get this vegan, organic facemask, filled with really great plant material. It cost $32.
When the item arrived, they said the value was $10 - so I told their Live Chat that this was wrong. They asked me to give them the merchant invoice. as proof
So I said - it was a concierge order, hence I didn't have the invoice.
Then I got suspicious - because the item had decreased in price to $28 AFTER I had made the payment. Could it be that I actually deserved a refund of $4? So I asked for the merchant invoice, but they did not give this to me.
When the item arrived, i discovered that there was no invoice, Borderlinx had removed the original amazon packaging, and my little jar of mask arrived CRACKED, its seal BROKEN, and the box damaged. And my mask is dried up.
I've been on Live Chat with borderlinx for the past half hour, and nobody can give me a reply. Their claims form is crazy and filled with insurance jargon. And I need the merchant invoice.
I have little hope of getting my money back.
Reply from Borderlinx regarding my claims:
Dear (name),
Welcome to Borderlinx.
This is in reference of your last e-mail, please be informed as you hadn't purchased the Item which got damage with your Citibank card in this case, we need to file with DHL and DHL refunds as per their limited liability under which Every package is transported on a limited liability basis. DHL liability is strictly limited to direct loss and damage only and to the per kilo/lb limits: $US 25.00/kilogram or $US 11.34/lb for Shipments transported by air or other non-road mode of transportation. All other types of loss or damage are excluded (including, but not limited to, lost profits, income, interest or future business). I hope it'll help.
Best Regards,
Subhash Kumar
Borderlinx Support
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So guess what? When you place orders using their concierge, making payment with Citibank card, they don't place your U.S. orders with Citibank card, hence your purchases do not enjoy the free insurance.
God forbid you ship a laptop which you've shopped using their concierge, which they've repacked poorly, and it gets lost or damaged.
And the CS sucks. I had to chase them for a follow up. Their 24h reply timeline is fake. Dishonest. It's really more like 5 days.
There is also an statement stating, "UPS will attempt delivery; package will not be transferred to local post office for delivery", is there any issue?