Why does broadband cut out randomly?

[NintendoSwitch]

• Woke up shat then realised that broadband internet was down again. Used the Asus app on the hp and it showed that no devices were connected to any of the routers on my mesh network and that no internet connection was provided by the modem.
• Turned off and on and rebooted everything then it showed devices connecting to the wireless network. But no internet.
• Plugged and unplugged ethernet cable cum fibre cable. But no internet.
• Waited some time suddenly internet cum back.

Any expert can give tips? This mesh Wi-Fi setup is only one year old but the previous one had similar issue as well. And after buying this new one didn't have such nonsense for some time but recently reappeared and becoming more frequent again.

 

[articland05]

if no internet from modem then is ISP side probably do some maintenance u gotta reboot routers ba....common ma

I tot in router app you can always schedule auto nightly reboot or something

 

[NintendoSwitch]

if no internet from modem then is ISP side probably do some maintenance u gotta reboot routers ba....common ma

I tot in router app you can always schedule auto nightly reboot or something

Yeah, when I was troubleshooting just now then I noticed such a setting. So I set it for the first time to do it weekly - but there was a popup after that warning that unless the firmware are all updated then it might have an error or something. Really should have taken a screenshot of it.

By the way, do you know how to change DNS to Adguard from Asus' Android router app? I can see no obvious way of doing it.

 

[cosmothecat]

I set my router to auto reboot at 4am every night, this keeps the router software problem free most of the time

 

[whatheheck]

Jin sian moi Asus router uplorry after 3+ years . using back lousy Telco one now

 

[Medicated Oil]

I set my router to auto reboot at 4am every night, this keeps the router software problem free most of the time

I switched off my router and modem when I sleep.
Dun want them to overheat.

 

[Medicated Oil]

TS, can call your ISP for assistance.
Sound like your ISP modem may be the root cause.

 

[Hello_Kitty]

I set my router to auto reboot at 4am every night, this keeps the router software problem free most of the time

i haven't reboot mine for a year already

 

[Hello_Kitty]

Jin sian moi Asus router uplorry after 3+ years . using back lousy Telco one now

i using my Nokia beacon that come with telco with many years

 

[whatheheck]

i using my Nokia beacon that come with telco with many years

Nokia got router?? Last so long so tokong ah

 

[wongminmin]

u check ur ONT/ONR.... if the pon indicator turn red or no light, means ur upstream issue.....

if the issue persist after 30 mins or so, u need to call ur isp for assistance.

 

[coyote]

• Woke up shat then realised that broadband internet was down again. Used the Asus app on the hp and it showed that no devices were connected to any of the routers on my mesh network and that no internet connection was provided by the modem.
• Turned off and on and rebooted everything then it showed devices connecting to the wireless network. But no internet.
• Plugged and unplugged ethernet cable cum fibre cable. But no internet.
• Waited some time suddenly internet cum back.

Any expert can give tips? This mesh Wi-Fi setup is only one year old but the previous one had similar issue as well. And after buying this new one didn't have such nonsense for some time but recently reappeared and becoming more frequent again.

To troubleshoot...

1, can you connect to the router? Eg.
Do you see this?


2, do you see your router is shown connected to the internet with an external IP?

If you cannot see your router, reboot your router.

If you can see the router but it shown internet is disconnected. Reboot your modem instead.

 

[Hello_Kitty]

Nokia got router?? Last so long so tokong ah

my telecom gave me this one:

https://shopee.sg/lp/708602207/2135...400&gbraid=0AAAAADPpRQR6E9gB_0HzkOL6Lpay95WPo

 

[NintendoSwitch]

I switched off my router and modem when I sleep.
Dun want them to overheat.

Moi one no chance to turn off since my working hours different from my family so either they using or I using.

 

[NintendoSwitch]

u check ur ONT/ONR.... if the pon indicator turn red or no light, means ur upstream issue.....

if the issue persist after 30 mins or so, u need to call ur isp for assistance.

ONT both lights green.

 

[NintendoSwitch]

TS, can call your ISP for assistance.
Sound like your ISP modem may be the root cause.

What do you say?

 

[Medicated Oil]

What do you say?

Just tell them that you are "enjoying" intermittent cut-off from the internet EVEN after replacing your personal router.
See whether they can run you through their trouble shooting step.
Or get their staff to your house to perform the physical test if necessary.

 

[Song Bro]

If lan cable also have problem, it probably still the router.

Since you are not in Bintan like moi the "Secured, Connected without Internet" should not mean
construction workers accidently cut the fiber optic.

Call the provider to solve it for you.

I once also have long loading times when restart, like 5min, it got better when using new router.

 

[whatheheck]

I switched off my router and modem when I sleep.
Dun want them to overheat.

I same as you, but my Asus one uplorry. I go ask AI it says I shouldnt off cos the daily on is like sudden rush of current in and stress the internal circuit that's why mine uplorry....

 

[Medicated Oil]

I same as you, but my Asus one uplorry. I go ask AI it says I shouldnt off cos the daily on is like sudden rush of current in and stress the internal circuit that's why mine uplorry....

Serious ?
Dun need to worry about any over heating issue ???
Interesting.....