We sincerely apologize for not meeting your expectations with our product and for any inconvenience this may have caused. Although we believed the matter had been resolved through our WhatsApp conversation, receiving your feedback on Google Reviews indicates that you may still have some concerns.
Regarding the issue you pointed out, the upper design of our product utilizes a traditional technique called “moc stitching.” This design involves stitching both sides of the moc section and securing the central part with gluing, creating its distinctive appearance. Due to the nature of this design, changes in humidity or the application of strong force may cause some parts to detach. This is not a defect of the product but a characteristic of the design.
You could also refer to the link below.
https://shoegazing.com/2023/03/26/guide-types-of-apron-front-and-split-toe-seams/
We are continually striving to improve the durability of the moc section to prevent such issues. However, due to various environmental and situational factors, it may still be susceptible to these influences. The possibility of moc stitching detachment is not unique to our brand; similar designs from other brands may also experience the same issue. We believe that consulting not only our opinion but also seeking insights from leather shoe shops and shoe cobblers will provide a deeper understanding of this matter.
Regarding the partial refund, it was offered as an apology for the inconvenience and disappointment you experienced. We are committed to enhancing our services to ensure our customers’ satisfaction, and we kindly ask for your kind understanding.