I had bought 4 pairs of shoes from herring since my 1st pair in August. 2 casual, 2 dress.
One of the causal shoe came with a slight problem, i contacted them and they offered me a discount and other alternatives. I had an superb experience with their customer service.
Personally, I would strongly recommend their shoes over many of the common brands found locally. If you get shoes from the sale section, it would just cost you slightly more and yet you get a pair handcrafted in UK, rather than China or India, with leather soles.
The only issue is that leather soles and wet weather is a very bad combination, but if UK weather is worse than us and they are wearing them, there isn't much to complain.
Go one size down from your usual US size shoes is my recommendation. I am wearing US10.5 but a UK9.5.
I am looking to buy more from them soon.