Zero1 Mobile discussion thread

[stylechap]

Actually come to think of it, with the support getting from zero1, I highly doubt it will get resolved anytime soon.

Plus the Email will be standard again, asking to take out Sim card, restart phone, go to different places and try bla bla.

Overall very bad experience...

I have a pretty old starhub sim card and get this from starhub also..lol

1)Starhub community admin gave one answer
2)facebook gave another.
3)Called hotline the ah neh told me "i am absolutely sure you are getting 4G speed" while my phone says 3G only. All of them suspect my phone can't receive 4G signal although I showed them screenshots on my phone prior to their reply
4) went to their shop, the assistant immediately told me I must buy new sim card to receive 4G.

My conclusion: they don't know their stuffs/have a proper database nor communicate with each other.

 

[kennyboy]

I have a pretty old starhub sim card and get this from starhub also..lol

1)Starhub community admin gave one answer
2)facebook gave another.
3)Called hotline the ah neh told me "i am absolutely sure you are getting 4G speed" while my phone says 3G only. All of them suspect my phone can't receive 4G signal although I showed them screenshots on my phone prior to their reply
4) went to their shop, the assistant immediately told me I must buy new sim card to receive 4G.

My conclusion: they don't know their stuffs/have a proper database nor communicate with each other.

Because online and phone support is very hard. Every time my parents call me tell me this new issue with their phone or tablet or camera or internet etc etc I also sianz. Much easier when can see and touch.

 

[Dandan69]

Because online and phone support is very hard. Every time my parents call me tell me this new issue with their phone or tablet or camera or internet etc etc I also sianz. Much easier when can see and touch.

Then mvno totally does away with phone support?

 

[stylechap]

Because online and phone support is very hard. Every time my parents call me tell me this new issue with their phone or tablet or camera or internet etc etc I also sianz. Much easier when can see and touch.

I'm willing to let them see and touch thus I went to their shop,wanted to take a queue number, the receptionist then went to ask one assistant which told me upfront to buy new sim card.

The community admin nor facebook admin did not even bother to reflect my problem into their system so their frontline staff can assist me better.

 

[和兴盛嚣张哥]

Account: 3000 2xxx
Tel no. 9xxxx
Plan: $19
Phone model: iPad Pro 10.5 LTE
Type: new line
Applied : 12 Mar
Got SIM card: 26 mar
Account activated: 30 March

1st test / 2nd test different server:
Speed down 119 / 114 Mbps
Speed up 13.0 / 18.4 Mbps
Singtel 4G

Using my iphone SE with another Singtel SIM card test same time

Speed down 134Mbps
Speed up 134 Mbps
Singtel 4G

So Singtel still wins over zero1....at same spot (Bedok)

Stinktel plan how muchie?

 

[Truthliesax]

nice feedback 'template', may be also good to include phone model and indicate port or new number.

I would suggested to those have moy get the card think twice. Seem many unlucky user like us getting 3g speed rate and completely being ignore by the zero1 telco. Or i smiply call that as selective cheating to gain unoperational profit. Becos of this, i decide to terminate the line. I spoke to the bank and the advice is to replace the current db/cr card to avoid unnessary next deduction. As per advise that in some country this kind of unprotected line are easy unstoppable deduct service or subscription charge esp poor service contract.
Now Singapore are potential in such hack esp poor consumer protection and tycoon type of business organization such as sin.yell.
Good luck to those still believe on reason of new untested telco as mercy excuse.

 

[Truthliesax]

Then mvno totally does away with phone support?

Yes. Its a good conning excuse.

 

[Truthliesax]

they already charged $19 to my VISA card immediately when signed up

Conning way with tycoon support and as i know sin.yell do not care of their network support or sim card deployed is able to fulfilled or not. So as long 2-3 out of 10 is received good data rate and there close the case. I.d.a st.d service lebel agreement.

 

[Nemesis Alien]

SO now i got 2 sim cards, one starhub and one zero1, assuming zero 1 is fully unlimited data, is it possible to divert starhub calls and sms to zero 1? Where the hell is the divert function nowadays anyway...

 

[AC3]

Conning way with tycoon support and as i know sin.yell do not care of their network support or sim card deployed is able to fulfilled or not. So as long 2-3 out of 10 is received good data rate and there close the case. I.d.a st.d service lebel agreement.

Circle Life support is very good i'd say. Better then Stinktel and Suckhub.

Very responsive via email. Same day if not the next day response.

 

[zuppeur]

No phone support then how to terminate the line?
Is it the fastest way is request bank to issue a new card no?

 

[sgchad]

Because online and phone support is very hard. Every time my parents call me tell me this new issue with their phone or tablet or camera or internet etc etc I also sianz. Much easier when can see and touch.

Haha, I'm so understanding you with regards to when parents call about this or that not working and expect us to know what is wrong.faint

 

[CyanSupra]

For my case, received sim card on 23 march

29 received sms on porting

30 successfully ported over

 

[cosycatus]

I got my SIM card, still waiting to port over. In the meantime can I use the new SIM card? Will that affect the port over process?

 

[Phases]

I got my SIM card, still waiting to port over. In the meantime can I use the new SIM card? Will that affect the port over process?

You can use without issue, when they about to port over, they will SMS you a notification. Port over midnight if I am correct cos I woke up with line port over next morning.

 

[vegavega25]

Have we signed up for monthly auto-pay of S$19 when registering for the SIM?

 

[nicteo]

Anyone still has $19 promo link to sell?

As above.

Anyone with zero1 $19 promo link to sell. Can nego. Please PM me asap.

Cheers!

 

[lollipoly]

Registered at 12/3/2018, Received SIM 22/3/2018. Before I have sent in port in the request form with IC front and back copy. 29/3/2018 received port in the notification. This morning received port-in failure. Contacted Circle life, they told me is Zero 1 may not send in enough information thus delay the port out request. Sent Circle line the form, they said they didn't receive this form from Zero1. Been waiting for so long for this, don't even understand why they asked us to complete the form at the begining when they didn't even send in for porting over.

What do you mean when you said you sent in the form to Circles.life? Has it been ported over now? I received my sim card on the 15th and I'm still waiting for number to be ported.

 

[ronlee175]

Looking for an account to buy
Pls pm with offer price. Thanks.

 

[Middle-C]

Circle Life support is very good i'd say. Better then Stinktel and Suckhub.

Very responsive via email. Same day if not the next day response.

I had a few instances that I had to contact Circles.Life. Did so via their app (andriod if it matters). Very responsive imo. its a chat with a life rep.

No need to hold on the line vs the older telcos.

Still deciding if I should cancel my Circles.Life and only use Zero1...
Am on the $28 plan w 8.5gb data and $19 plan respectively...

Circles.Life no free incoming, no free SMS sian...