Zero1 Mobile discussion thread

[manofsorrows]

Good la... hopefully it improves their replies turnaround time.

From their FB, got e-Ticketing system



Sent from Xiaomi REDMI NOTE 5 on Rocket Uno with Zero1 Booster using GAGT

 

[gapboy]

Z1 Still sucks ... port out 18dec still charge me JAn bills, emailed them numerous time with this "E-ticket" system their reply still checking with their network partner (singtel) on the port out process ...

lucky there's an option to delete any CC details on the account page.

 

[vegavega25]

As for the billing, yes Zero1 requires you to give them 1 month notice, if you dont inform them, they will still charge you 1 month forward.

At this time, you have so called left zero1. Zero1 will still charge you 1 month anyway. Wait for the zero1 bill to come which will take forever… meanwhile if you can, delete the credit card in the zero1 account, this will prevent them from charging you 3 days after the bill comes to you.

Thank you very much for your detailed response. Very useful.

Just two quick follow-ups:

1. In my invoice dated 1 January 2019 I was charged the advance rental of S$19 for the 1 month forward, as you have explained, for 1-31 January 2019.

So, if I port out, say on 25 January, then will there still be an invoice on 1 February with rental for 1-28 February? Or, will they charge some prorated amount for 1 February to 24 February types, because the one month notice is from the date of porting out/aka termination?

2. And if the card is deleted on the account, how do we actually pay when the bill comes in? I don't see a "pay bill here" link on their website.

 

[manofsorrows]

1. I dont think they charge pro rated amount. They likely charge full month. So your maximum damage is likely $19?!

They already billed you 1-31 Jan 2019, (thats your bill cycle) so if you port out on Jan 25th, they will still bill you 1-28th Feb cause you suppose to inform them 1 month in advance. If you inform them any day in Feb, they will likely bill you 1-31 March 2019 etc....

The above is the likely scenario how they will charge you....

However, what you can do is, if u are very sure u gonna terminate, email them now and get the confirmation on the last day. Before that last day comes, port out. So you wont get a "spillover" to the new month if something cocks up...

2. Put back the card in your Zero1 account for them to charge (within 3 days) if the bill is ok to you. If you have dispute, then email the billing email until its sorted then put back the cc to pay.

Thank you very much for your detailed response. Very useful.

Just two quick follow-ups:

1. In my invoice dated 1 January 2019 I was charged the advance rental of S$19 for the 1 month forward, as you have explained, for 1-31 January 2019.

So, if I port out, say on 25 January, then will there still be an invoice on 1 February with rental for 1-28 February? Or, will they charge some prorated amount for 1 February to 24 February types, because the one month notice is from the date of porting out/aka termination?

2. And if the card is deleted on the account, how do we actually pay when the bill comes in? I don't see a "pay bill here" link on their website.

 

[manofsorrows]

Here is a snapshot of my bill and my timeline

Zero1 Sim card activated 14 Nov 2018
Sent an email to them on 22nd November 2018 to request termination. (After seeing remarks in this post)
Got back to me and said termination will be done on 14 Jan 2019.
Jumped ship to singtel on 22nd Dec 2018.(15gb for $20 promo)
Zero1 number ported to Singtel sim card successfully on 2nd Jan.
Received zero1 bill on 2nd Jan (2 weeks after bill cycle)

 

[montosun]

Here is a snapshot of my bill and my timeline

Zero1 Sim card activated 14 Nov 2018
Sent an email to them on 22nd November 2018 to request termination. (After seeing remarks in this post)
Got back to me and said termination will be done on 14 Jan 2019.
Jumped ship to singtel on 22nd Dec 2018.(15gb for $20 promo)
Zero1 number ported to Singtel sim card successfully on 2nd Jan.
Received zero1 bill on 2nd Jan (2 weeks after bill cycle)

huh why is there is a $10 connection fees??

 

[Shadowz1984]

huh why is there is a $10 connection fees??

That's the registration fee. $9.90 plan has to pay the registration fee.

Sent from 大帅哥 using GAGT

 

[montosun]

That's the registration fee. $9.90 plan has to pay the registration fee.

Sent from 大帅哥 using GAGT

oh i thought the registration fees is supposed to be 10.70??

anyway from the bill seems like each month only paying roughly 9.3 instead of 9.9

zero1 really is CMI royalty, well i am paying less per month so cant really complain about this small mistake.

 

[Shadowz1984]

oh i thought the registration fees is supposed to be 10.70??

anyway from the bill seems like each month only paying roughly 9.3 instead of 9.9

zero1 really is CMI royalty, well i am paying less per month so cant really complain about this small mistake.

That's the price before 7% GST... So registration fee you are paying is $10.70 and the monthly fee is $9.90...

Sent from 大帅哥 using GAGT

 

[jackycar]

Question. Zero1 has no data roaming but they have roaming SMS and calls? I just need SMS and calls as I'm relocating and will have local sim overseas for data

 

[critical888]

day 7 , my zero1 line is still down for incoming calls / sms.

working for data and outgoing calls..

more than 24 hours, issue stil not resolved, have replies, but no one can call in, no one can sms in still..


never expected this to happen..

never thought of that before, but the thought of needing to move elsewhere suddenly pops up..

 

[shawnng]

day 7 , my zero1 line is still down for incoming calls / sms.

working for data and outgoing calls..

You ported your old no in?

 

[rkvrgrr]

Question. Zero1 has no data roaming but they have roaming SMS and calls? I just need SMS and calls as I'm relocating and will have local sim overseas for data

yes, that's correct!

 

[critical888]

You ported your old no in?

ported old number in

working for many months..


suddenly tell me my number stop working, number go back to m1.. where got like that one?? need submit detail again to bring back, many days already

never expected this.. you never know, you may be next, if you ported your number from back than in..

 

[manofsorrows]

Waaa what the **** is this? New problems...

ported old number in

working for many months..


suddenly tell me my number stop working, number go back to m1.. where got like that one?? need submit detail again to bring back, many days already

never expected this.. you never know, you may be next, if you ported your number from back than in..

 

[critical888]

Waaa what the **** is this? New problems...

not sure,seems only me, maybe suay..

 

[gapboy]

i am glad if have move out of zero.1 .... but they still owe me 1 month of bill charge in Jan as i have ported out and email them to terminate the account billing in december still no solution to it yet their reply "checking with our network partner on the porting out"....

 

[logitech123]

have been using zero1 for the past 2wks.
the throttled speed is at 1mbps according to speedtest. barely usable for youtube and gaming always get disconnection. will port to other telco soon.

 

[gapboy]

have been using zero1 for the past 2wks.
the throttled speed is at 1mbps according to speedtest. barely usable for youtube and gaming always get disconnection. will port to other telco soon.

you need one month service before you can port out and terminate

 

[gapboy]

Zero.1 $29.99 plan comes with 3gb + 12gb bonus now ... on their website.

https://zero1.sg/plans

Feels sorry for existing users upgrade to this bonus needs to pay a fee.

Terms & Conditions
3GB To Unlimited + Bonus 12GB Data Mobile Plan Promotion Terms & Conditions:

1. The promotion is valid for new subscriptions from 24 January 2019 to 28 February 2019 both dates inclusive.

2. Existing customers can change or upgrade to the promotional plan. An administration fee of $32.10 will be charged. Downgrade of plan is not eligible for the promotion. Existing customers who signed up before 15/8/18 and wish to upgrade their plan will be required to collect new SIM card at Zero1’s office to enjoy the promotion.

3. The bonus data is applicable for first 12 months only, thereafter the bonus data will be removed from the subscribed plan without prior notice.