Zero1 Mobile discussion thread

[AMD_Duron]

Why is it sudden if your plan expired bro

It was sudden because it has always been running.

 

[A7997A]

Got the following from Zero1 CSO :

1) All bills cycle is by calendar month, instead of previously mentioned 4 different billing cycles. Is anyone seeing a different billing cycle ?

2) The only physical sign up location is Harper Road

3) 5G+ targeted roll out is by end Dec 2025, and even new subscription now requires sim swap.
That sounds like we are looking at the later part of Q4 rather somewhere within Q4.
It could end up to be a tight switch from 5G NSA to 5G SA.

4) VoWiFI is confirmed for all plans that "support Singtel network compatibility", whatever that is supposed to mean.

EDIT : VoWIFI doesn't work despite what Z1 claims. When I reached out to them again, now they say they don't support VoWifi/Wifi calling.

 

[Jurong640]

1) All bills cycle is by calendar month, instead of previously mentioned 4 different billing cycles. Is anyone seeing a different billing cycle ?

oh this one, what did zero1 replied? I am also interested to know what is their billing cycle.

Or did they change their billing cycle to calendar month ?

 

[A7997A]

oh this one, what did zero1 replied? I am also interested to know what is their billing cycle.

Or did they change their billing cycle to calendar month ?

Their exact statement as follows :
"Each account has only 1 billing cycle, starting from SIM activation date.
For example, if a line is activated on 19th Sep, charges from 19-30 Sep will be pro-rated in the first bill.
There is only 1 bill cycle which is Cycle 1"

My interpretation is that they now follows calendar month, but the way they describe it is certainly open to interpretation.

 

[twosix]

Their exact statement as follows :
"Each account has only 1 billing cycle, starting from SIM activation date.
For example, if a line is activated on 19th Sep, charges from 19-30 Sep will be pro-rated in the first bill.
There is only 1 bill cycle which is Cycle 1"

My interpretation is that they now follows calendar month, but the way they describe it is certainly open to interpretation.

Yes calendar month.

 

[iamhim]

Same, stuck with 4G+ here, used to have 5G for quite awhile now..

 

[A7997A]

Zero1 has 2 list of preferred roaming partners.
Any idea which list applies for bundled roaming plans ?
https://support.zero1.sg/kb/a206/wh...work-operators-overseas-for-data-roaming.aspx
https://support.zero1.sg/kb/a293/who-are-zero1s-roamlite-preferred-network-operators.aspx

 

[AMD_Duron]

Zero1 has 2 list of preferred roaming partners.
Any idea which list applies for bundled roaming plans ?
https://support.zero1.sg/kb/a206/wh...work-operators-overseas-for-data-roaming.aspx
https://support.zero1.sg/kb/a293/who-are-zero1s-roamlite-preferred-network-operators.aspx

First list makes more sense to me. 2nd list for Roamlite. Not sure what is that.

update. Found this
https://zero1.sg/roaming
If yours is not roaming packs. I believe first list of yours applies.

 

[A7997A]

First list makes more sense to me. 2nd list for Roamlite. Not sure what is that.

update. Found this
https://zero1.sg/roaming
If yours is not roaming packs. I believe first list of yours applies.

Yea, that make sense. Thanks.

 

[Kitaro9202]

Isit singtel or zero1 problem?
I notice now exit condo lift or carpark, it will take way longer to detect signal

On my other line giga got no such problem

 

[gapboy]

Isit singtel or zero1 problem?
I notice now exit condo lift or carpark, it will take way longer to detect signal

On my other line giga got no such problem

ST signals antenna not detected near the lift

 

[ZoOpeR]

Surprised that the porting went through from Saturday to Sunday. 4g activated but no 5g. In the system, it's still showing as pending though

How long did the system take to correct itself and for the 5g to get provisioned after porting was done?

 

[RocketBunny]

Went to change from physical sim to esim at their customer service Center at Harper Point on a Saturday afternoon.

Took about 10min plus, all done and activated. $5.45 fee.

 

[rainbow99]

How long did the system take to correct itself and for the 5g to get provisioned after porting was done?

almost immediately after the line is activated

 

[Kiwi8]

Went to change from physical sim to esim at their customer service Center at Harper Point on a Saturday afternoon.

Took about 10min plus, all done and activated. $5.45 fee.

Wah still need to pay ah?

 

[AMD_Duron]

Wah still need to pay ah?

Because it is a change. New sign up you choose is free. Change will charge.

 

[gapboy]

Wah still need to pay ah?

not many things are free

 

[AMD_Duron]

not many things are free

Essentially it is free for the first time. Unless you decide to change. If no charge. Imagine the whole lot of us keep asking to change from psim to esim and vice versa.

 

[gapboy]

Essentially it is free for the first time. Unless you decide to change. If no charge. Imagine the whole lot of us keep asking to change from psim to esim and vice versa.

they lugi the business and too busy to entertain

 

[A7997A]

Essentially it is free for the first time. Unless you decide to change. If no charge. Imagine the whole lot of us keep asking to change from psim to esim and vice versa.

No wonder so many telco stick to psim, no need to deal with such "nonsense"