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ViewQwest Fiber Broadband Official Thread - Part 4

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toshiro_sg

toshiro_sg

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magix said:
Well I do know how it actually feels like when your ticket raised was not resolved and has problem ongoing nonstop.

I got my first-hand experience when relocation my fiber from Locate A and B.
After Netlink confirm the port has been activated, VQ can’t get my internet up. when the internet is up, I was provision on a wrong plan. Then I had to make multiple called and case to get my plan corrected.

After this my bridge mode setting on zone was gone and had to make another call to convert is back to bridge ( Down > Up > Wrong plan with bridge mode > Correct plan with router mode > Set back to bridge mode)
Click to expand...

got same type of experience, some how it can never be smooth, always somewhere along the road got some issue u have to attend to, yes very frustrated when that happens. My case is if not onevoice down then is internet down, my onevoice especially has been acting up few times already.
 
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shadow84

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Is there an issue with the internet? I cant enter facebook and youtube. It shows me the "No internet connected" message. HWZ and VRZ seems fine.
 
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Naoyuki

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ralliart12 said:
Holy crap!
I just emailed them about change of which CC to bill to (previous card kena fraudulent txn). No confirmation from them.

Then your billing how? Did they apologize and undo the penalty charges?
Click to expand...

My email this morning still no reply or acknowledgement.

Previous time I found out 1 day before they wanted to cut my internet (because I wanted to see when my contract ends) so rushed to transfer my the amount I owe which was 3 months. So in the end did not incur penalty charges. I also immediately gave them another email with the CC authorization form, which was ignored.
But I really got no time to keep track on all these. They didn't even bother to give me a phonecall telling me that my card payment was declined.
Same thing happening again...
 
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mr_voodoo

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shadow84 said:
Is there an issue with the internet? I cant enter facebook and youtube. It shows me the "No internet connected" message. HWZ and VRZ seems fine.
Click to expand...

Haha Bro, been facing that for past 2 days already since the downtime.

My download speed also all the place, same server 2mb/s next file 100mb/s :s13:

I'm still waiting for an official statement from VQ on what's happening.
 
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shadow84

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mr_voodoo said:
Haha Bro, been facing that for past 2 days already since the downtime.

My download speed also all the place, same server 2mb/s next file 100mb/s :s13:

I'm still waiting for an official statement from VQ on what's happening.
Click to expand...

2 days ago when the outrage due to looping happened, i can still surf fb and youtube.... But today seems to be wonky.
 
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visuallin

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So sad when it has to come to this, always believed in supporting an underdog, especially if it's local so it will at least have a fighting chance...
 
viewqwest

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visuallin said:
So sad when it has to come to this, always believed in supporting an underdog, especially if it's local so it will at least have a fighting chance...
Click to expand...

You guys starting to act like we died...we're not dead - not even close.

Apologies for the radio silence recently - the tone of the thread after Saturday's outage was just too noxious and we decided to step out for a bit.

Look, we're not going to pretend there havn't been issues lately and you guys don't deserve to be angry/concerned. There have been and you do.

We can say that we're working on ways to improve our customer support, make the network more resilient & ensure that we reduce the number of disruptions down to 0 (and we ARE doing those things). But as some of you have mentioned, these are just words and we need to back it up with action. So we're going to stop talking about it - and focus on doing it.

Not saying that magically everything by tomorrow will be fine and dandy and it's smooth sailing for the next 20 years. We've grown a lot in the past year, along the way we've had to learn what we need to do in order to maintain the service standards that made that growth possible in the first place. We've already started setting the foundation for the next stage, but we're still learning and still building - it'll take a bit more time before it's solid.

What has never changed and will NEVER change though, is our commitment to providing an unparalleled broadband connection and great customer service. That will always be the goal, and we'll do everything we can to keep improving.

Now enough fluffy words - we might post less on HWZ in the next few months. We've been working on integrating Facebook PMs with our backend support systems (FB has been doing really great improvements with their messenger so eventually we're looking to use it as a kind of chat support) - so if you have an issue you can send us a PM on FB in addition to calling the hotline or e-mailing.

Speaking of the hotline - we'll be announcing a new number very soon (it's live now and in testing): 3102-0000 . The new hotline has double the capacity of the previous one so more people can get through.
 
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ceecookie

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On the bright side, seems Netflix bandwidth has improved this week... thanks to east side ppl for not consuming precious vpn bandwidth :s13:
 
UBSCSSNB

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toshiro_sg said:
only can go to taobao mainpage but when want to go to my cart become blank page.
Click to expand...

same here @@

cannot goto cart :s11:

Tracing route to cart.taobao.com.danuoyi.tbcache.com [205.204.104.253]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 1 ms <1 ms <1 ms fnet1-f77-access.vqbn.com.sg [132.147.7
3 3 ms <1 ms 1 ms Singapore-pr.vqbn.com [132.147.112.68]
4 1 ms 1 ms <1 ms Singapore1.vqbn.com [132.147.112.67]
5 1 ms 1 ms 3 ms Singapore-pr.vqbn.com [132.147.112.68]
6 1 ms 1 ms 1 ms Singapore1.vqbn.com [132.147.112.67]
7 1 ms <1 ms <1 ms Singapore-pr.vqbn.com [132.147.112.68]
8 1 ms 1 ms 1 ms Singapore1.vqbn.com [132.147.112.67]
9 1 ms 1 ms <1 ms Singapore-pr.vqbn.com [132.147.112.68]
10 1 ms 2 ms 1 ms Singapore1.vqbn.com [132.147.112.67]
11 1 ms 1 ms * Singapore-pr.vqbn.com [132.147.112.68]
12 2 ms 4 ms 5 ms Singapore1.vqbn.com [132.147.112.67]
13 1 ms 1 ms 1 ms Singapore-pr.vqbn.com [132.147.112.68]
14 1 ms 1 ms 1 ms Singapore1.vqbn.com [132.147.112.67]
15 1 ms 1 ms 1 ms Singapore-pr.vqbn.com [132.147.112.68]
16 1 ms 1 ms 1 ms Singapore1.vqbn.com [132.147.112.67]
17 2 ms 2 ms * Singapore-pr.vqbn.com [132.147.112.68]
18 1 ms 1 ms 1 ms Singapore1.vqbn.com [132.147.112.67]
19 1 ms 1 ms 1 ms Singapore-pr.vqbn.com [132.147.112.68]
20 1 ms 1 ms 1 ms Singapore1.vqbn.com [132.147.112.67]
21 1 ms 1 ms 1 ms Singapore-pr.vqbn.com [132.147.112.68]
22 4 ms 16 ms 1 ms Singapore1.vqbn.com [132.147.112.67]
23 1 ms 1 ms 1 ms Singapore-pr.vqbn.com [132.147.112.68]
24 1 ms 1 ms 1 ms Singapore1.vqbn.com [132.147.112.67]
25 1 ms 1 ms * Singapore-pr.vqbn.com [132.147.112.68]
26 1 ms 1 ms 2 ms Singapore1.vqbn.com [132.147.112.67]
27 1 ms 1 ms 1 ms Singapore-pr.vqbn.com [132.147.112.68]
28 1 ms 1 ms 1 ms Singapore1.vqbn.com [132.147.112.67]
29 1 ms 1 ms 2 ms Singapore-pr.vqbn.com [132.147.112.68]
30 1 ms 1 ms 2 ms Singapore1.vqbn.com [132.147.112.67]
 
J

jianhui1982

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viewqwest said:
You guys starting to act like we died...we're not dead - not even close.

Apologies for the radio silence recently - the tone of the thread after Saturday's outage was just too noxious and we decided to step out for a bit.

Look, we're not going to pretend there havn't been issues lately and you guys don't deserve to be angry/concerned. There have been and you do.

We can say that we're working on ways to improve our customer support, make the network more resilient & ensure that we reduce the number of disruptions down to 0 (and we ARE doing those things). But as some of you have mentioned, these are just words and we need to back it up with action. So we're going to stop talking about it - and focus on doing it.

Not saying that magically everything by tomorrow will be fine and dandy and it's smooth sailing for the next 20 years. We've grown a lot in the past year, along the way we've had to learn what we need to do in order to maintain the service standards that made that growth possible in the first place. We've already started setting the foundation for the next stage, but we're still learning and still building - it'll take a bit more time before it's solid.

What has never changed and will NEVER change though, is our commitment to providing an unparalleled broadband connection and great customer service. That will always be the goal, and we'll do everything we can to keep improving.

Now enough fluffy words - we might post less on HWZ in the next few months. We've been working on integrating Facebook PMs with our backend support systems (FB has been doing really great improvements with their messenger so eventually we're looking to use it as a kind of chat support) - so if you have an issue you can send us a PM on FB in addition to calling the hotline or e-mailing.

Speaking of the hotline - we'll be announcing a new number very soon (it's live now though): 3102-0000 . The new hotline has double the capacity of the previous one so more people can get through.
Click to expand...

Hi VQ, this # 31020000 should be a internet #. what if anything happen. This number still accessible?
 
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