If the signal is ok then they will say it is ok and nothing wrong. If they say nothing wrong, can always say your internet is slow then they will reset the network for you.
When the network is down and the tech support insists that they is no issue whatsoever, it is inexcusable. And no your suggestion of resetting connection won't solve the issue. As long as things aren't fixed at their end then the same problem will resurface. That's what we observed from the numerous intermittent disconnection cases previously and users having issues with the dlink routers that they issued themselves. In most cases, the issue goes beyond just a reset of your own devices.
When the network is down and the tech support insists that they is no issue whatsoever, it is inexcusable. And no your suggestion of resetting connection won't solve the issue. As long as things aren't fixed at their end then the same problem will resurface. That's what we observed from the numerous intermittent disconnection cases previously and users having issues with the dlink routers that they issued themselves. In most cases, the issue goes beyond just a reset of your own devices.
Partly it depend on which network location serve your connection.
I have read in Starhub website that they do monitor on certain locations as active.
For example, i remember my location is one of being monitored.
So far, i have no issue on connection broken at all since taking fibre broadband.
Even when i moved my flat within the same location, the connection is reliable and stable.
Whereas most complain may come from certain locations.
Also it also and may concern if the users do make any other changes in both settings and setup as in within premise.
As i do somewhat agree with @Henry Ng as i always redo all my settings if should there be an issue on the connection.
That is i did encountered but due to me playing with several routers that have conflict in multi IP issue.
This is confirmed by the Tech staff when she checked on my connection in their end as having multi IP.
Thus after a Refresh IP and from here onward, i refrain from playing with router that connect directly to the ONT.
But i do test other routers by using other means as in by Bridge mode to router WAN port.
In this way, there will not cause any multi IP issues, hence my connection remain as it is.
I had an issue with slow internet on homehub plan yesterday
I am using an Asus ac-87u router with the black nucleus connect home gatewayand the tech kinda refused almost to help give me a new IP claiming they saw abnormal activity coming from my side
He kept insisting I disconnect the dir-850 router that was bundled in the plan and use it as the main router for troubleshooting instead of an access point.
I have seen people selling their bundled routers on carousell. Is it a standard requirement that subscribers must use the bundled router?
I kinda said I would cancel my subscription once my contract was over if he didn't help assign a new IP on the backend.
In the end I was using a 380.59 Merlin firmware for my ac-87u and the connection only became stable when I upgrade to 380.66 despite the assigning of a new IP. I did see in the syslog for the ac-87u that the ISP DHCP has some problems . Thats a new error message to me as I have never seen that before.
copy of the problem in the syslog below
Aug 18 22:55:23 miniupnpd[9713]: ioctl(s, SIOCGIFADDR, ...): Cannot assign requested address
Aug 18 22:55:23 miniupnpd[9713]: Failed to get IP for interface eth0
Aug 18 22:55:23 miniupnpd[9713]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping
Aug 18 22:55:23 miniupnpd[9713]: ioctl(s, SIOCGIFADDR, ...): Cannot assign requested address
Aug 18 22:55:23 miniupnpd[9713]: ioctl(s, SIOCGIFADDR, ...): Cannot assign requested address
Aug 18 22:55:24 wan: mac clone: [wan0_hwaddr] == [d8:50:e6:ad:84:60]
Aug 18 22:55:30 WAN_Connection: ISP's DHCP did not function properly.
Aug 18 22:55:35 WAN_Connection: Ethernet link up.
Aug 18 22:55:35 rc_service: wanduck 457:notify_rc restart_wan_if 0
I usually use the Google DNS as the primary DNS and whatever DNS that starhub assigns me as the secondary DNS. I wonder if doing this is the so called abnormal activity that the technical assistant saw.
I had an issue with slow internet on homehub plan yesterday
I am using an Asus ac-87u router with the black nucleus connect home gatewayand the tech kinda refused almost to help give me a new IP claiming they saw abnormal activity coming from my side
He kept insisting I disconnect the dir-850 router that was bundled in the plan and use it as the main router for troubleshooting instead of an access point.
I have seen people selling their bundled routers on carousell. Is it a standard requirement that subscribers must use the bundled router?
I kinda said I would cancel my subscription once my contract was over if he didn't help assign a new IP on the backend.
In the end I was using a 380.59 Merlin firmware for my ac-87u and the connection only became stable when I upgrade to 380.66 despite the assigning of a new IP. I did see in the syslog for the ac-87u that the ISP DHCP has some problems . Thats a new error message to me as I have never seen that before.
copy of the problem in the syslog below
Aug 18 22:55:23 miniupnpd[9713]: ioctl(s, SIOCGIFADDR, ...): Cannot assign requested address
Aug 18 22:55:23 miniupnpd[9713]: Failed to get IP for interface eth0
Aug 18 22:55:23 miniupnpd[9713]: SendNATPMPPublicAddressChangeNotification: cannot get public IP address, stopping
Aug 18 22:55:23 miniupnpd[9713]: ioctl(s, SIOCGIFADDR, ...): Cannot assign requested address
Aug 18 22:55:23 miniupnpd[9713]: ioctl(s, SIOCGIFADDR, ...): Cannot assign requested address
Aug 18 22:55:24 wan: mac clone: [wan0_hwaddr] == [d8:50:e6:ad:84:60]
Aug 18 22:55:30 WAN_Connection: ISP's DHCP did not function properly.
Aug 18 22:55:35 WAN_Connection: Ethernet link up.
Aug 18 22:55:35 rc_service: wanduck 457:notify_rc restart_wan_if 0
I usually use the Google DNS as the primary DNS and whatever DNS that starhub assigns me as the secondary DNS. I wonder if doing this is the so called abnormal activity that the technical assistant saw.
Starhub Fibre 1gbps plan here
connection: Fibre modem> CAT5E Cable > WRT1900AC > 30m CAT7 LAN Cable > TPLINK Switch > 2m CAT5E LAN Cable > PC
To Singtel Server:
To NewMedia Express Server:
To ViewQuest Server:
To Starhub Server:
To M1 Server:
To SuperInternet:
most likely is NewMedia there got some cap on the bandwidth. i manage to hit 800-900mbps up and down speeds before
and do note that sometimes u do speedtest to Starhub server, the speed quite cui 1..
i kena fluctuating results on different days, or multiple tests in the same day (one after another immediately) and have seen 100-700mbps before for download, 300 - 800 mbps for upload
best and most consistent results are to Singtel and ViewQuest servers
EDIT: one of my older posts:
one of it is speedtest to NewMedia server
Nope, this isn't normal. Looks like you are getting exactly half the speed. If you run multiple tests and still the same, call Starhub. There is a cap for some reason or another on your connection. Ask them to fix it.
Encountered this a few times, got exactly half the bandwidth, called them and connection went back to normal. Then bandwidth mysteriously got halved again later on, same thing had to call them to rectify. I suggest to check your connections regularly.
Nope, this isn't normal. Looks like you are getting exactly half the speed. If you run multiple tests and still the same, call Starhub. There is a cap for some reason or another on your connection. Ask them to fix it.
Encountered this a few times, got exactly half the bandwidth, called them and connection went back to normal. Then bandwidth mysteriously got halved again later on, same thing had to call them to rectify. I suggest to check your connections regularly.
You don't read very well do you? Didn't i mention run multiple tests? So tell me how is it normal to get half of the bandwidth on a local server?
I got similar speedtest issues before, exactly half the bandwidth on different servers. Called starhub and it got back to normal. Search back this thread and you can find several similar cases.
I'm using the new router they provide which is EA7500 AC1900+.
Yes i meant from dlink to linksys router.
I have tried upgrading the firmware and it is already up to date.
This is the speedtest result, unfortunately.
If it is always around half the bandwidth, it is either starhub side issue or your device. Try some file downloads to check if you get the full bandwidth. Don't need to test on multiple sites, just use the speedtest on starhub's site, from my experiences if you get poor results on that one, likely all other speedtest results are going to be crappy.
I'm using the new router they provide which is EA7500 AC1900+.
Yes i meant from dlink to linksys router.
I have tried upgrading the firmware and it is already up to date.
This is the speedtest result, unfortunately.
Plug your laptop direct to your ONT port 1 and test. Honestly don't think it is your router issue, but i may be wrong. Encountered their bandwidth shixt too many times to know, give a call to their hotline and likely you will see your speed back to normal the next day.
You don't read very well do you? Didn't i mention run multiple tests? So tell me how is it normal to get half of the bandwidth on a local server?
I got similar speedtest issues before, exactly half the bandwidth on different servers. Called starhub and it got back to normal. Search back this thread and you can find several similar cases.
I'm using the new router they provide which is EA7500 AC1900+.
Yes i meant from dlink to linksys router.
I have tried upgrading the firmware and it is already up to date.
This is the speedtest result, unfortunately.
just fyi, i see ur IP Address 222.XXXXXXXX
when i got similar IP address as urs (most likely same or similar subnet), my internet always got issue (intermittent connections la, speedtest shows crappy speeds), what i did was reboot the modem OR i connected my PC to the modem, then do a IP release then renew from command prompt
then when i get a new ip from 58.XXXXXX, my network goes back to normal
but because IP addresses are leased on 24or 48 hours, reboot or release and renew most likely wouldnt give u new address, best is to call up the hotline, tell them to reset the connection
TL;DR, call starhub hotline, tell them to reset ur connection, try speedtest again
if they tell u to power cycle ur device or tell u to connect the PC directly to the modem, tell them u already did it, just reset the connection and dont waste ur time
hope this helps
I'm using the new router they provide which is EA7500 AC1900+.
Yes i meant from dlink to linksys router.
I have tried upgrading the firmware and it is already up to date.
This is the speedtest result, unfortunately.
Contact hotline 1633 direct to Broadband tech support line, not cs.
Explain u have just swap router due to upgrade plan.
Request the staff to Refresh IP, as ur speed is below.
They can check ur connection at their end.
Follow their procedure which may take several minutes.
If line busy, call later.
Most router do retain previous IP and this may be the cause on having multi IP address, which may also cause speed issue.
As u may be on ur previous plan IP.
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