The new Frank Card by OCBC... any good?

[oceanicmanta]

strangely, I got 2 rebates credited on 30 Jan

one is the exact same amount credited on 30 Dec (more than $25)

another is $25

 

[iadpotato]

strangely, I got 2 rebates credited on 30 Jan

one is the exact same amount credited on 30 Dec (more than $25)

another is $25

prepare for clawback.

 

[iadpotato]

still no sign of Dec rebates.. not even 0.3%... wtf sia.. lol

only made 1 transaction $1000+, confirm with OCBC after i made the tx that it is online tx and MCC is valid.

 

[iadpotato]

still no sign of Dec rebates.. not even 0.3%... wtf sia.. lol

only made 1 transaction $1000+, confirm with OCBC after i made the tx that it is online tx and MCC is valid.

so here is the story, just managed to speak to the second CSO after on queue for 32 minutes.

So i called in on Sunday and the first CSO said will check, next day he called me back and said confirm will have rebates and will be in by end Jan. Until today no rebates.

So after speaking to the second CSO just now, she said the transaction not eligible for rebates as the MCC is 8641. However, i told her 8641 is not in the list of excluded MCC under section 2(a)(ii) of the TnC dated 1 Nov 2022.

So wait again for them to check... wtf?

Hope they don’t come back with motherhood statement say what exclusion list is non-exhaustive and can be review by the bank from time to time.. blah blah blah...

 

[highsulphur]

so here is the story, just managed to speak to the second CSO after on queue for 32 minutes.

So i called in on Sunday and the first CSO said will check, next day he called me back and said confirm will have rebates and will be in by end Jan. Until today no rebates.

So after speaking to the second CSO just now, she said the transaction not eligible for rebates as the MCC is 8641. However, i told her 8641 is not in the list of excluded MCC under section 2(a)(ii) of the TnC dated 1 Nov 2022.

So wait again for them to check... wtf?

Hope they don’t come back with motherhood statement say what exclusion list is non-exhaustive and can be review by the bank from time to time.. blah blah blah...

What did you spend on?
I managed to get through today and he told me he will check and call me back on Monday

 

[iadpotato]

What did you spend on?
I managed to get through today and he told me he will check and call me back on Monday

book CSC chalet

 

[highsulphur]

Everyone else got the rebate?

 

[RyanGiggs11]

I got the rebate for Dec spending but its not correct.

I max out the limit for foreign currency as well as the mobile contactless payment.

But I made 2-3 other transactions using paywave but its not entitled to 0.3% cashback.

So in total I only receive $50 cashback.

Weird. And I did remember seeing this promo for the first 2 months of the new promotion mechanics, they will give you $25 cashback per mth for the 1st 2 months?

I also didnt receive them...

Anyone receive?

Thanks!

 

[highsulphur]

I got the rebate for Dec spending but its not correct.

I max out the limit for foreign currency as well as the mobile contactless payment.

But I made 2-3 other transactions using paywave but its not entitled to 0.3% cashback.

So in total I only receive $50 cashback.

Weird. And I did remember seeing this promo for the first 2 months of the new promotion mechanics, they will give you $25 cashback per mth for the 1st 2 months?

I also didnt receive them...

Anyone receive?

Thanks!

i didn't get for Dec but when i checked with the cso, he told me there is some system error and my rebate will be credited next week. I asked how much it will be and he replied 24.xx. I told him I had spent more than $800 and even if one category is fulfilled, it should be min $25. He got confused and said he will check again and get back to me.

The whole epi does not inspire much confidence in their calculation and system integrity

 

[iadpotato]

Ok so the CSO called me back today. Told me it was a system glitch/technical error and many ppl didn’t get the rebates for Dec. Double confirmed that there will be rebates and will be credited asap. Oh well, so much for world’s best bank.. lol

 

[sglandscape]

Ok so the CSO called me back today. Told me it was a system glitch/technical error and many ppl didn’t get the rebates for Dec. Double confirmed that there will be rebates and will be credited asap. Oh well, so much for world’s best bank.. lol

world best consumer bank, not best digital bank!

 

[yiron]

I did receive rebate for Dec22 spending, but it was lower than expected. Got an SMS from OCBC that there was a glitch resulting in incorrect rebates, hence OCBC will deduct the posted rebate and re-credit the correct amount of rebate. Haven't seen any deduction and re-crediting for my card yet.

 

[oceanicmanta]

family member did not spend on Frank, but got a SMS saying rebate credited on 30 Jan was wrong and will be deducted ...

 

[sglandscape]

family member did not spend on Frank, but got a SMS saying rebate credited on 30 Jan was wrong and will be deducted ...

Think they mass send the SMS to all customers who hold the Frank card. Honestly the system glitch of this scale is a joke.

 

[sglandscape]

For my case the cash back reversal was more than the cash back credit for Jan 2023. Not sure if it is another error

 

[RyanGiggs11]

Lol. I did receive $50 end of last month but it should be slightly higher as I use it for a few paywave transactions. I just received the sms too. And I went IB to check. Another 50 was being credited. I assume that's for the promo for the new relaunched mechanics.







Shall wait and see.

 

[highsulphur]

Lol. I did receive $50 end of last month but it should be slightly higher as I use it for a few paywave transactions. I just received the sms too. And I went IB to check. Another 50 was being credited. I assume that's for the promo for the new relaunched mechanics.







Shall wait and see.

why do you say you are expecting more than 50? cap is $25 for foreign transactions and $25 for internet/paywave. I am still wondering how to get more than $50 each month

 

[oceanicmanta]

why do you say you are expecting more than 50? cap is $25 for foreign transactions and $25 for internet/paywave. I am still wondering how to get more than $50 each month

from 0.3% from All Other Spend eg paywave using physical card

 

[highsulphur]

from 0.3% from All Other Spend eg paywave using physical card

Must be physical card right?

 

[oceanicmanta]

Must be physical card right?

cannot think of any other way