MyRepublic fibre - Part 5

[Valkyrie]

Got try using another DNS server (Cloudflare/Google/Quad9/etc)?

I tried Cloudflare and Google but cannot seem to work at all, so i reset back to default settings.

 

[Valkyrie]

That the same issue i am encountering, Your ONT is red lighting and resetting itself.
Please call the tech hotline and report, i already reported. Need more ppl report so they will start to think it's their issue.

Kept trying to push blame to router or to netlink trust ****...

Thanks for the tip, i will check the ONT when it happens. I tried using the chat online function at the website, but it seems that my account is not even ready yet. It says you got no account. Zzzzz

 

[Valkyrie]

That the same issue i am encountering, Your ONT is red lighting and resetting itself.
Please call the tech hotline and report, i already reported. Need more ppl report so they will start to think it's their issue.

Kept trying to push blame to router or to netlink trust ****...

I checked this when it disconnects. The ONT has 3 green lights and 1 additional flickering green light. Looks the same when it disconnects leh. Weird.

 

[yahiko839]

I subscribed to MyRepublic 1Gbps plan a few days ago and i keep noticing that the internet disconnects something like every 15 minutes.

Error message in Chrome:

No Internet
- Try Checking the network cables, modem and router.
- Reconnecting to Wi-Fi.

ERR_INTERNET_DISCONNECTED.

I learnt that if you hit refresh or just wait 10 seconds, internet connection will come back again.

Connection is from Nokia ONT -> TP-Link EX510 WiFi-6 Router -> Apple Studio using wired LAN cable.

It is especially irritating on MeWatch which totally kicks you out and you got to reclick again, only to get kicked out after a while.

Anyone got the same issues and know how to resolve?

Im having similar issue. Recontract last week and ever since keep getting disconnected from internet every 15mins. Power off my ont for 5mins and the internet will be back for another 15mins only.

 

[Valkyrie]

Im having similar issue. Recontract last week and ever since keep getting disconnected from internet every 15mins. Power off my ont for 5mins and the internet will be back for another 15mins only.

so you are already on myrepublic and got no issues, and then you recontracted and now got issues? Weird...

 

[robolee]

I checked this when it disconnects. The ONT has 3 green lights and 1 additional flickering green light. Looks the same when it disconnects leh. Weird.

There will be time even with green lights, there no internet connections also. That the issue also

 

[robolee]

So after i make a call to them, these past 2 days, i had no issue finally. They just make a call to me saying if got further issue, they will swap my ONT or worst ask netlink tech come down check fiber point

 

[yahiko839]

so you are already on myrepublic and got no issues, and then you recontracted and now got issues? Weird...

So the technician came down and swap my ONT. No issue so far.

 

[Valkyrie]

ok so to conclude, robolee called them and they fixed it for you with no hardware change? As for yahiko839, they swapped your ONT and the issue is resolved?

 

[Valkyrie]

I got an email from them (unprompted) like this:

Dear MyRepublic Subscriber,

To serve you better, we are performing maintenance affecting your account(s).

Affected Account: CXXXXXXX

Date: 27/10/2023
Time: 00:00AM - 06:00AM
Estimated Downtime: 40 minutes

Maintenance Activity: Scheduled Maintenance
Service(s) affected: Broadband and Voice
Additional comment: Please restart your ONT & router if your services are not working after the maintenance is complete.

 

[Valkyrie]

I see how, if tmr ok liao then i no need log a case

 

[bakasora]

Anyone else having very slow connection on certain websites? Only certain websites. Feels like some routing problem on MR side.

 

[yahiko839]

ok so to conclude, robolee called them and they fixed it for you with no hardware change? As for yahiko839, they swapped your ONT and the issue is resolved?

Yes issue resolved after they swap my ONT.

 

[ravincia]

Does anybody have issues with myrepublic broadband activation? My ONT keeps having issue connecting to their backend. Myrepublic/NLT came down at least 3 times already to troubleshoot, apparently no issue with riser to termination connection? So I'm thinking it must be their backend config? ONT light has PON on, but AUTH is off.

 

[robolee]

Does anybody have issues with myrepublic broadband activation? My ONT keeps having issue connecting to their backend. Myrepublic/NLT came down at least 3 times already to troubleshoot, apparently no issue with riser to termination connection? So I'm thinking it must be their backend config? ONT light has PON on, but AUTH is off.

GL on that lol, this one is MR and NLT playing tachi to each other and you as a consumer suffer

 

[ravincia]

GL on that lol, this one is MR and NLT playing tachi to each other and you as a consumer suffer

Really sucks. Apparently I've been escalated to "high priority", but that doesn't mean anything if they can't get the problem resolved.

 

[leongws]

I’m on MR 10Gbps plan since August. Before that was on their 1Gbps plan.

Since yesterday, I have encountered auto random internet disconnection for both wired and wireless.

When that happens, the tp-link axe300 router led will show red Color. In router page it will show internet disconnected.

I already tried changing ethernet cable from ONT to router but problem persist randomly. Noticed that the router will be connected to Internet again after I unplug and replug the ethernet cable from ONT to router. No need to restart ONT.

Not sure is it due to incoming signal to ONT is having intermittent connection break issue causing whole network to be down with the router disconnecting due to no signal received from ONT side or ONT/router issue. I have also tried factory reset router and redo all settings but issue persist randomly.

As it is weekend, will only manage to contact MR cso on Monday.

*update: I have tried direct connecting ethernet cable from ONT to PC and the random disconnection still happens although just 1 time.

Further testing direct connect for about 3hrs didn’t result in any disconnection. Once connected back to router, within an hour, the router dc from internet 2 times. Replug ethernet cable between ONT and router and internet was up in less than a minute. Router was all the way power on. During the disconnection, all my wireless devices client are still shown connected to wifi although all is not working due to no network.

 

[xiaofan]

Web version of douyin and taobao taking a long time to load on desktop. Am on MyRepublic 10gbps. Tested with Singtel broadband no speed issue. Any workaround with MR?

Try use a going-into-China VPN like Transocks or Malus VPN. This is a known issue of MR and VQ.

 

[xiaofan]

Anyone else having very slow connection on certain websites? Only certain websites. Feels like some routing problem on MR side.

Are these China websites like Taobao? If yes this is a known issue of MR and VQ.

 

[robolee]

i tell you la ONT and Router not the main problem, it's their backend but they like to tachi~