Starhub UltraSpeed 3Gbps/5Gbps/10Gbps plans

[cstanhwz]

Does any know how do I access the service agreement? The link during the sign up don’t work.

The service agreement will be sent to you via email once the installation is done and you signed on their tablet to confirm the installation.

 

[waddahell]

The service agreement will be sent to you via email once the installation is done and you signed on their tablet to confirm the installation.

Thank you!

 

[csoyzx]

Starhub finally managed to show up and install. So far so good (apart from the GUI password label at a rather inconvenient spot on the router). Will be checking gaming latency over the next few days to see if I am justified in moving away from Singtel...

Also managed to easymesh BE550 to HB710 so that's nice to see too

hi is it easy to easymesh BE550 to HB710?

 

[tsammyc]

hi is it easy to easymesh BE550 to HB710?

Yes. connect the HB710 LAN port to BE550 LAN port. Then hold down the HB710 reset button for 5 secs and wait a few minutes. When all the lights settle down, the HB710 should be meshed. You can now disconnect the LAN cable and if you reboot HB710, it will be wireless mesh

 

[manofsorrows]

hi guys, i remember with m1, whenever need to change router, need to call them to reset something on their end before can switch router, with Starhub, still need to do that or can just change the router as when ?

 

[vaxvms]

What you have to do is just change your router and wait for 5 mins, you are ready to go.....

 

[tzbojim]

Starhub now make 5Gbps at $29.55 available to all. Saw the ads and the landing page yesterday. Previously, they offer and reach out to a certain target audience.

The landing page is
https://www.starhub.com/personal/fo...MI64PZ_vHnigMV0xu3AB2lyin4EAEYASAAEgJoPfD_BwE

 

[xiaofan]

Starhub now make 5Gbps at $29.55 available to all. Saw the ads and the landing page yesterday. Previously, they offer and reach out to a certain target audience.

The landing page is
https://www.starhub.com/personal/fo...MI64PZ_vHnigMV0xu3AB2lyin4EAEYASAAEgJoPfD_BwE

Nice. Seems to offer only the ONR option as of now.

Landing page:
https://www.starhub.com/personal/forms/hubbing/exclusive-5g-promo.html

The online sign-up link still points to the ONR offer page (same as before).
https://www.starhub.com/personal/st...speed-5gbps-onr-at-2955_ultraspeed-5gbps.html

 

[TonyStark]

sign-up online page not working? by the way, 29.55 is nett?

 

[sglandscape]

sign-up online page not working? by the way, 29.55 is nett?

Yes prices are nett

 

[TonyStark]

Starhub now make 5Gbps at $29.55 available to all. Saw the ads and the landing page yesterday. Previously, they offer and reach out to a certain target audience.

The landing page is
https://www.starhub.com/personal/fo...MI64PZ_vHnigMV0xu3AB2lyin4EAEYASAAEgJoPfD_BwE

the cso didnt call me back to recontract kns

 

[GoldenStars]

anyone still has the link where it states starhub does not charge disconnection fee for termination of existing plan?
recall seeing it here previously but can't seem to find it anymore


Read HWZ Forum Rules!

 

[AvatarViper]

the $29.55/mth is forever or after contract back to $68.53?

 

[xiaofan]

anyone still has the link where it states starhub does not charge disconnection fee for termination of existing plan?
recall seeing it here previously but can't seem to find it anymore

https://www.starhub.com/personal/broadband/other-charges.html

All Service-Related Charges​
Installation Fee (Per computer connection)	$91.68
Installation of 3rd Party device┴ (Per device connection)	$54.50
Delivery Fee (Per trip to the same service address)	$13.08
Service Call Base Charge (Per computer connection. Additional equipment/material costs are extra and quoted on site)	$41.42
Service Call Transportation Charge (Per trip to the same service address)	$13.08
Service Activation Fee	$61.04
Voluntary Suspension Fee (Per broadband service)	$16.35/month (Non-prorated)
Reconnection Fee (For reinstatement of service) Applicable for involuntary suspension only. A service call of $53.50 is applicable if customer requests for re-installation of equipment at his/her premise.	$16.35
Reconnection Fee (For reconnection to the network) Applicable for Cable Broadband only.	$218
Optical Fibre Termination Point Installation (High Rise - Condo or HDB)	$182.03
Optical Fibre Termination Point Installation (Landed)	$333.54
Relocation Fee (Per request to change residential service address. Advance notice of 2 weeks is required)	$122.24
Fibre Service Cancellation Charge	$239.80 (High rise)
Fibre Service Cancellation Charge (If before ready-for-service date)	$490.50 (Landed)
Additional Fibre Cable After initial 15m from fibre entry point (for Pre-COPIF 2013 buildings) After initial 25m from fibre entry point (for COPIF 2013 buildings)	$2.18 (per 5m)
Equipment Deposit (Per Fibre Broadband service for use of the Optical Network Terminal (ONT). Applicable only to Long-Term Social Visit Pass (LTSVP) and Passport holders)	$250.00
Loss or Damage of Equipment (Per Optical Network Terminal)	$239.80
Loss or Damage of Equipment (Per Voice-enabled Optical Network Terminal)	$261.60
Loss or Damage of Equipment (Per reactivation of each Optical Network Terminal)	$87.20
Late Payment Fee	$5.45
Returned Cheque Fee	$5.45
Fibre Termination Point Relocation, Repair and Replacement and Removal Fee^ (High Rise - Condo or HDB)	$184.21
Fibre Termination Point Relocation, Repair and Replacement and Removal Fee^ (Landed)	$336.81

 

[xiaofan]

Hi all,

Can I seek some advice, I have signed up for 5Gbps ONT plan with StarHub. I have bought XE75 Pro (BNIB) but I realised there is only single 2.5gbps port, if I wired backhaul it will be bottleneck to 1Gbps.

Is there any option to put managed switch in between ONT and Deco XE75 Pro with VLANs configured (to reach ≥2.5Gbps wired backhaul) or I’m better off going with Deco BE65 (quad 2.5Gbps)?

Any suggestions are greatly appreciated

I do not think VLAN switch will work. The 1G LAN port of the Deco XE75 Pro will still be the limiting factor.

Just get the Deco BE65 (quad 2.5G ports) if your budget allows.

 

[Henry Ng]

Ok noted. Ya, I read when you posted previously. So it’s unreasonable to quote this as my excuse so use the lame excuse to upgrade to wifi 7. So while waiting for 18th month, meantime I crack my brain how to integrate HB710 or EB810v to replace my Asus routers.

Just another few months to wait only.

 

[HiHelloBye]

1633 got called me yesterday and my starhub installation will be delayed and no given date. Reason being Netlink say my area not enough bandwidth?????? Anyone encountered this before?

that's normal...

it means that there's insufficient capacity in your area

this one SH can do nothing about it, only depends on NLT side...

 

[HiHelloBye]

Is Starhub’s 5G and 10G islandwide-ready, or like M1 still not islandwide?

I had an error halfway through my application, did not specify reason when the prompt came up, but when I clicked back I got a page saying my address is not fibre-ready? If so, all the discussion on the 10G router/mesh/switch no meaning for me anymore

South-East, almost 10 year old BTO in mature estate

should be available islandwide, unless NLT say that your area has insufficient capacity

M1 still not available islandwide as reported by some users. go and see M1's Thread for more details...

 

[manofsorrows]

Is there a possibility m1 not available anything above 2gbps but starhub can support 5 gbps installation?

 

[Veloso]

Signed up the 5 Gbps with HB710 online, as new sign up, current SH plan expiring end of Jan.

Now using Linksys MX4200 (if never remember model wrongly), can expect better WiFi coverage with the new HB710 or roughly the same? Sorry, me damn noob with tech.