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Is there a possibility m1 not available anything above 2gbps but starhub can support 5 gbps installation?
That is possible. M1 is late to upgrade the backend to support XGS-PON based 3Gbps/6Gbps/10Gbps plans. M1 seems to be the only ISP which has such problem now.
All the other ISPs are supposed to be ready for the deployment of XGS-PON based plans.
BTW, NLT Fibre infrastructure was ready for 10Gbps plan deployment long ago. When they mention NLT capacity problem, it usually means man power problem (not enough staff to support the Fibre Terminal port checkup and activation), not Fibre infrastructure problem.