Singtel 1 Gbps Fibre

[FreddieFreako]

Some updates:

1. The 5Gbps at S$29.90 recontract offer link has gone as of yesterday.

Let's see the next batch of 5Gbps offers. Singtel has finally got rid of the 2Gbps plan and now start to push for 3Gbps/5Gbps plan, especially the 5Gbps plan, due to the competition from Starhub/M1.

https://www.singtel.com/personal/products-services/broadband/eform/recon-dm/fibre-5g
5Gbps Enhanced plan at $29.90/mth (U.P. $95.90/mth)
Comes with 1 unit of Singtel AX5400 WiFi 6 mesh device

The 5Gbps recontract link has been reinstated and is back on.

 

[nabil996]

Hi, guys this is another server I test.
https://www.speedtest.net/result/17520018796.png

And i try test in cloudflare speedtest this what i get Down:430 Mbps, Up: 396Mbps, Latency:4.05ms, Jitter: 1.41ms and around 3:50am.

 

[Henry Ng]

Hi, guys this is another server I test.
https://www.speedtest.net/result/17520018796.png

And i try test in cloudflare speedtest this what i get Down:430 Mbps, Up: 396Mbps, Latency:4.05ms, Jitter: 1.41ms and around 3:50am.

Bro, you are testing during a time zone that most isp are doing their system maintenance, of course the speed is not normal. Internet usual service hours are 5am to after midnight before 2am. 2am to 4am is system maintenance time zone. Speed test during normal service hours.

 

[nabil996]

Bro, you are testing during a time zone that most isp are doing their system maintenance, of course the speed is not normal. Internet usual service hours are 5am to after midnight before 2am. 2am to 4am is system maintenance time zone. Speed test during normal service hours.

https://www.speedtest.net/result/17520943145.png

This what i test afew mins ago this normal

 

[Henry Ng]

https://www.speedtest.net/result/17520943145.png

This what i test afew mins ago this normal

If using wifi then may be normal if LAN then not normal. You can call CSO to restart your line.

 

[nabil996]

If using wifi then may be normal if LAN then not normal. You can call CSO to restart your line.

I never used wifi on my devices that have LAN and i will CSO. Thanks

 

[nothinghere]

I never used wifi on my devices that have LAN and i will CSO. Thanks

Just to check, did you turn on any QoS (Quality of Service) / traffic shaping features in router?

 

[nabil996]

Just to check, did you turn on any QoS (Quality of Service) / traffic shaping features in router?

My router is not that smart to have that feature

 

[xiaofan]

My router is not that smart to have that feature

What is the router used? Are you using Singtel ONT or ONR?

A few possible issues.
1) Fibre signal issue
2) ONT or ONR issue
3) Router issue
4) Ethernet cable issue (eg: between Router and your PC, between ONT/ONR with the wireless router)

In any case, it is probably a good idea to ask Singtel for support.

 

[nabil996]

What is the router used? Are you using Singtel ONT or ONR?

A few possible issues.
1) Fibre signal issue
2) ONT or ONR issue
3) Router issue
4) Ethernet cable issue (eg: between Router and your PC, between ONT/ONR with the wireless router)

In any case, it is probably a good idea to ask Singtel for support.

https://www.speedtest.net/result/17524725735.png

I am using ONT, router and my fiber cable was change like 4 year ago last change. (Router by ISP something like Ipad)
I have change ethernet cable from ONT to Router to PC like 3 times all give me the same result.
Have reboot my all devices. Now on the call with the CSO

 

[HiHelloBye]

https://www.speedtest.net/result/17524725735.png

your upload speed is fine already...

just try different Speedtest servers

 

[nabil996]

your upload speed is fine already...

just try different Speedtest servers

Normally is Download is more not the upload

https://www.speedtest.net/result/17524795347.png

 

[nabil996]

I dont know what CSO do on thier side said upgrade firmware on their side but i see no different still the same speed range

 

[Cumzilla]

I dont know what CSO do on thier side said upgrade firmware on their side but i see no different still the same speed range

Even they send down their field engineers, I doubt they will of much help based on my personal experience. Maybe I got those not so 'capable' ones, I find their knowledge limited, did not even know why my PC cannot broadcast the 6G network, in the end have to google and solve it myself. I think xiaofan is even better than them if he becomes a field enigneer...

 

[xiaofan]

From SingTel Facebook.

We are aware that some customers may be experiencing issues accessing their Home Digital Line, Fibre Broadband and Singtel TV services in the areas of Choa Chu Kang, Bukit Panjang & Woodlands. Our engineers are working to resolve the issue and we apologise for any inconvenience caused. Thank you for your patience.

 

[nabil996]

From SingTel Facebook.

We are aware that some customers may be experiencing issues accessing their Home Digital Line, Fibre Broadband and Singtel TV services in the areas of Choa Chu Kang, Bukit Panjang & Woodlands. Our engineers are working to resolve the issue and we apologise for any inconvenience caused. Thank you for your patience.

is that also affect wifi speed devices? last i checked that is yesterday my devices all under 100 mbps is that normal? that incident is it morning?

 

[xiaofan]

is that also affect wifi speed devices? last i checked that is yesterday my devices all under 100 mbps is that normal? that incident is it morning?

Nothing to do with your WiFi.

The incident happened yesterday, roughly from 5pm to 7:50pm.
https://downdetector.sg/status/singtel/

From Singtel Facebook:
++++++++++++++++++++++++++++++

Update 7:51PM:
All affected services have been restored. If you are still experiencing issues, please reboot your routers.
We apologise for the inconvenience caused and thank you for your patience.

--------------------------------------------------------------------------
We are aware that some customers may be experiencing issues accessing their Home Digital Line, Fibre Broadband and Singtel TV services in the areas of Choa Chu Kang, Bukit Panjang & Woodlands. Our engineers are working to resolve the issue and we apologise for any inconvenience caused. Thank you for your patience.

 

[Nuclear Boy]

I am due to recontract in about 6 months time. Sucks to read that ONT recontract has been discontinued... Because I want to use my own router and set my own DNS server, port forwarding etc.

Is it still possible for the current ONR (whatever brand-model it is) to do bridge mode under any of the 3/5Gbps plan? If not, or very tedious, then I might have to plan earlier to jump to M1/SH with ONT. That and digital voice are my priority features.

 

[xiaofan]

I am due to recontract in about 6 months time. Sucks to read that ONT recontract has been discontinued... Because I want to use my own router and set my own DNS server, port forwarding etc.

Is it still possible for the current ONR (whatever brand-model it is) to do bridge mode under any of the 3/5Gbps plan? If not, or very tedious, then I might have to plan earlier to jump to M1/SH with ONT. That and digital voice are my priority features.

Just like to ask months ahead of (potential) recontract:

Is ONR bridging still doable now?

Two ways to bridge the XGS-PON ONR.
1) Pay SingTel S$10 per month to get SingTel to carry out official bridging. Some users managed to convince SingTel to do it free of charge. YMMV

2) Carry out manually bridging by yourself (not supported by SingTel). Standard disclaimer: proceed at your own risk, YMMV.

3) Bridging methods for both ZTE F8648P and Nokia XS-240X-A ONR here:

Thread 'Singtel 10Gbps ZTE F8648P superadmin password.' https://forums.hardwarezone.com.sg/threads/singtel-10gbps-zte-f8648p-superadmin-password.6946718/

4) If you don't want to pay and do not want to take the risks, then it is better to leave SingTel and go to M1/Starhub. Both offer better value plans than SingTel anyway. M1 6Gbps offer at S$34.90 per month, free Archer BE805 and free digital voice, may be the best option for you.

 

[ahkiet99]

I am dued to recontact in two months times paying $39 pm .
Should i switch or stay with Singtel
Usage requirements , One desktop with landline , and 3 phone using WiFi.
Currently linking
1. ZTE ZXA10 F620G
2. TP link home mesh WiFi system deco M9 plus
3.TP link AX dual band WiFi 6 router

Thank you.