How it went? Also on same plan & wonder will Singtel do free replacement or charge fee since out of contract for many years. Mine still working but wifi strength seem dropping. Please do update us, thanks.
Singtel 1 Gbps Fibre
- Thread starter Arucard
- Start date
Terminated my 500 Mbps plan with Singtel.haven't got the chance to go down.
Hotline told me to bring to +Serv outlets for "1-1" exchange.
currently just using 4G/5G router with Eight/Simba at home.
seriously considering terminating 500mpbs plan.
After termination, Singtel called to perform survey on the reasons for termination, etc...
Isn't this too late a call?
In this competitive market, Singtel should treasure existing customers. Once lost, there isn't any return.
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For Singtel ONT replacement, even though Singtel website says it can be done by many places, it is probably better to go to +SERV as it is probably the most likely place to stock all the items.
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https://www.singtel.com/personal/support/replacement-centres
If you need a replacement for your faulty Singtel equipment, such as Optical Network Terminal (ONT), Optical Network Router (ONR), Router, Wifi Mesh, Set-Top Box (STB), or Singtel TV Remote Control, visit any of the following Self-Replacement Centres for an exchange:
*Refer below list for selected Wifi Mesh models available for replacements
For Singtel TV Remote Controls, replacements can also be made at any Singtel Shop (excluding Singtel Exclusive Retailers).
What to Bring
| +Serv @ The Centrepoint 176 Orchard Road #01-33K The Centrepoint Singapore 238843 | Monday - Sunday (including PH): 12pm - 8pm |
+++++++++++++
https://www.singtel.com/personal/support/replacement-centres
If you need a replacement for your faulty Singtel equipment, such as Optical Network Terminal (ONT), Optical Network Router (ONR), Router, Wifi Mesh, Set-Top Box (STB), or Singtel TV Remote Control, visit any of the following Self-Replacement Centres for an exchange:
*Refer below list for selected Wifi Mesh models available for replacements
For Singtel TV Remote Controls, replacements can also be made at any Singtel Shop (excluding Singtel Exclusive Retailers).
What to Bring
| Equipment to Replace | What to Bring |
| Router Not applicable for WiFi 7 routers, Asus, Linksys and other non-Singtel equipment |
|
| Optical Network Terminal (ONT) Not applicable for non-Singtel equipment |
|
| Optical Network Router (ONR) Not applicable for XGSPON Nokia and non-Singtel equipment |
|
| Wifi Mesh Only available for the models below. You can check your model of your mesh here if needed. i) Singtel Mesh Extender AC2600 (Single Pack) ii) Askey AP5100W (Single or Dual Pack) iii) Singtel Wi-Fi 6 Mesh (Ask) AP5690W (Single or Dual Pack) iv) Singtel Mesh Extender (ARC) (Single or Dual Pack) |
|
| Set Top Box (STB) |
|
| Singtel TV Remote Control |
|
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If you are looking for the location of "Redeem and collect your Singtel equipment" such as Router, WiFi Mesh or premiums after new sign up/recontract, please refer to Singtel Self-Collection Centre.
https://www.singtel.com/personal/support/self-collection
*Only for selected Premiums/ Accessories, you will be contacted by our delivery partners to schedule a delivery time slot at your convenience.
https://www.singtel.com/personal/support/self-collection
Self-Collection Centre
Redeem and collect your Singtel equipment such as Optical Network Router (ONR), Router, Set Top Box (STB) or premiums at +Serv @ The Centrepoint.| Singtel Equipment / Premiums | Address | Operating Hours |
| 176 Orchard Road #01-33K The Centrepoint Singapore 238843 | Monday - Sunday (including PH): 12pm - 8pm
|
dexboi
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+Serv staff didn't even asked what is the issue... Just took my faulty ONT and started the paperwork. 10-15mins of paperwork!
is ONT for ONT replacement. BUT, the device received is actually ZTE F620 ONR, with a paste over sticker 'Optical Network Terminal'...
is ONT for ONT replacement. BUT, the device received is actually ZTE F620 ONR, with a paste over sticker 'Optical Network Terminal'...
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+Serv staff didn't even asked what is the issue... Just took my faulty ONT and started the paperwork. 10-15mins of paperwork!
is ONT for ONT replacement. BUT, the device received is actually ZTE F620 ONR, with a paste over sticker 'Optical Network Terminal'...
Thanks for the confirmation that Singtel still provides ONT to ONT replacement.
Your report is in line with previous report where the user got an ONT replacement and it was ZTE ZXHN F620.
Singtel can configure the ZTE ZXHN F620 ONR as an ONT.
https://www.singtel.com/personal/support/broadband/routers-ont
BTW, Nokia XS-240X-A XGS-PON ONR can be configured as an ONR or an ONT. Singtel configures it as an ONR (for Singtel 3Gbps/5Gbps/10Gbps plans). Starhub will configure it as an ONT (for Starhub 3Gbps/5Gbps/10Gbps plans).
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For the users of Singtel issues routers, interestingly Singtel has changed the security support update of some Acadyan models, a bit strange. Not so sure if it is website glitch or previously they put wrong info.
1) Singtel Mesh Router --> 30 November 2024. no longer supported, changed.
2) Wi-Fi 6 Router (WG660242-ST) --> 30 November 2024. no longer supported, changed.
Previously
1) Singtel Mesh Router --> previously extended to 30 November 2027
2) Wi-Fi 6 Router (WG660242-ST) --> previously 5 August 2026 (this is strange)
If you are using the above two routers, please confirm with Singtel on the dates.
If you are using other Singtel issued router which is no longer supported for security updates, please change. If not, they can pose significant risks to your home network.
Reference:
https://www.singtel.com/personal/support/broadband/troubleshoot-by-router
1) Singtel Mesh Router --> 30 November 2024. no longer supported, changed.
2) Wi-Fi 6 Router (WG660242-ST) --> 30 November 2024. no longer supported, changed.
Previously
1) Singtel Mesh Router --> previously extended to 30 November 2027
2) Wi-Fi 6 Router (WG660242-ST) --> previously 5 August 2026 (this is strange)
If you are using the above two routers, please confirm with Singtel on the dates.
If you are using other Singtel issued router which is no longer supported for security updates, please change. If not, they can pose significant risks to your home network.
Reference:
https://www.singtel.com/personal/support/broadband/troubleshoot-by-router
- Askey AP5100W Wi-Fi Mesh, support ended on 31 May 2025.
- Singtel Mesh Router, support ended on 30 November 2024.
- Singtel Mesh Extender, extended, Singtel will provide security updates up to 30 November 2027.
- AC Plus, support ended on 30 November 2024.
- AC Elite (AC1900), support ended long ago.
- AirTies Air 4960R, support ended on 30 November 2024.
- Wi-Fi 6 Mesh Extender (WE620242-ST), Singtel will provide security updates up to 5 August 2026.
- Wi-Fi 6 Mesh AP5690W, Singtel will provide security updates up to 9 March 2026.
- Wi-Fi 6 Router RT5703W, Singtel will provide security updates up to 10 March 2026.
- Wi-Fi 6 Router (WG660242-ST),
Singtel will provide security updates up to 5 August 2026.support ended on 30 November 2024. - Singtel WiFi 7 Router (HB611-SGST), Singtel will provide security updates up to 28 August 2027.
- TPLink HB810 Wi-Fi 7 Router, extended, Singtel will provide security updates up to 30 November 2027.
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Is that mean i need to change my router because I am using the mesh?
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Yes, that is recommended.
How do I process it like a contact with Singtel customer service ask them if i could change or just buy 3-party router any advice?
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#2 is a mistake because Singtel wrongly links it to #3 in the new website.
https://www.singtel.com/personal/support/broadband/troubleshoot-by-router
I have corrected the previous post.
Singtel Wi-Fi 6 Mesh Extender (WE620242-ST) --> 5 August 2026, still supported, no change.
But I am pretty sure for for #3 as I can find older posts showing that they two are supposed to be supported until 5-August-2026.
I have also found my previous post which stated the extended support of Singtel Mesh Router.
Previous post here.
https://forums.hardwarezone.com.sg/threads/singtel-mesh-router.6899316/page-6#post-155135316
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If you are using the following model, then no worry.
- Wi-Fi 6 Mesh Extender (WE620242-ST) -- Singtel will provide security updates up to 5 August 2026.
If you are using the following two models, you may want to check with Singtel to double confirm if their security supports have been stopped since 30-Nov-2024.
- Singtel Mesh Router -- Singtel will provide security updates up to 30 November 2024.
- Wi-Fi 6 Router (WG660242-ST) -- Singtel will provide security updates up to 30 November 2024.
Previously, Singtel mentioned the following, please refer to my post below on 27-Jan-2025.
1) Singtel Mesh Router --> previously 30 November 2027. changed.
2) Wi-Fi 6 Router (WG660242-ST) --> previously 5 August 2026, changed.
My earlier post modified on 7-Dec-204.
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