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Hi all, recently switched to M1 10gbps Ont plan from SingTel. Can anyone advise how to debundle SingTel fixed home line from my SingTel 1gbps fiber broadband plan? Do I need to head down to SingTel shop?
Yes, it is better to go to SingTel Shop and M1 Shop to check the process of porting the digital voice.
Basically if you need to port-in digital voice, the overlapping of the two broadband service will need to be longer. That means you have to pay a bit more to SingTel (pro-rated).
Sharing my recent experience with porting Singtel digital voice number to M1.
Do not call SIngtel to terminate your broadband (bundled with digital voice) until M1 notifies you that the port-in is successful. Singtel requires 7 days to terminate your broadband;
Failing to do so will require you to
- Call Singtel to "unterminate"
- Call M1 to proceed port in
- Wait for M1 to notify the successful port in
- Call Singtel to terminate (new effective date will be the date you call + 7 days)
