SingTel 3Gbps, 5Gbps & 10 Gbps Enhanced

[xiaofan]

I can also see some download speed drop for my Singtel 5Gbps plan. It used to be about 5.5 Gbps to 5.6Gbps.

Now it is about 5.1Gbps to 5.3Gbps, still above what Singtel publishes though.

On the other hand, this should not be a real issue. It may show that Singtel has more customers moving up to the 3Gbps/5Gbps/10Gbps plans so that the download speed may drop.

root@openwrt18:~/ookla# ./speedtest -s 13623

   Speedtest by Ookla

      Server: Singtel - Singapore (id: 13623)
         ISP: Singtel Fibre
Idle Latency:     1.42 ms   (jitter: 0.16ms, low: 1.40ms, high: 1.74ms)
    Download:  5334.23 Mbps (data used: 3.9 GB)
                  1.17 ms   (jitter: 0.22ms, low: 0.81ms, high: 1.84ms)
      Upload:  4936.71 Mbps (data used: 2.3 GB)
                  2.56 ms   (jitter: 0.19ms, low: 1.38ms, high: 4.02ms)
 Packet Loss:     0.0%
  Result URL: https://www.speedtest.net/result/c/2ad5b709-c809-48a3-b166-423c7e0ad7d1

root@openwrt18:~/ookla# ./speedtest -s 13623

   Speedtest by Ookla

      Server: Singtel - Singapore (id: 13623)
         ISP: Singtel Fibre
Idle Latency:     1.02 ms   (jitter: 0.12ms, low: 0.90ms, high: 1.09ms)
    Download:  5149.31 Mbps (data used: 2.6 GB)
                  1.37 ms   (jitter: 0.24ms, low: 1.06ms, high: 3.38ms)
      Upload:  4939.04 Mbps (data used: 2.2 GB)
                  2.42 ms   (jitter: 0.20ms, low: 1.81ms, high: 3.10ms)
 Packet Loss:     0.0%
  Result URL: https://www.speedtest.net/result/c/97569616-6223-4ba3-96e7-10b1d81c6d45

root@openwrt18:~/ookla# ./speedtest -s 13623

   Speedtest by Ookla

      Server: Singtel - Singapore (id: 13623)
         ISP: Singtel Fibre
Idle Latency:     1.48 ms   (jitter: 0.14ms, low: 1.34ms, high: 1.65ms)
    Download:  5270.77 Mbps (data used: 4.2 GB)
                  1.62 ms   (jitter: 0.23ms, low: 1.27ms, high: 2.54ms)
      Upload:  4939.54 Mbps (data used: 2.2 GB)
                  2.33 ms   (jitter: 0.20ms, low: 1.40ms, high: 3.59ms)
 Packet Loss:     0.0%
  Result URL: https://www.speedtest.net/result/c/9c43d9df-6d7e-4aac-a74e-fa6a4a7bc498

 

[xiaofan]

Starhub seems to maintian the speed published.
https://www.starhub.com/personal/broadband/typical-broadband-speed-plans.html

Typical Speed Range by Broadband Plan​

---

Broadband Plan	Typical Download Speeds (Local)	Best For
1Gbps	974 Mbps – 982 Mbps	Best Broadband for Casual HD Streaming
3Gbps	2868 Mbps - 2882 Mbps	Perfect for moderate to heavy internet users, ideal for HD streaming, gaming, and multi-device usage
5Gbps	4779 Mbps - 4833 Mbps	Excellent for high-speed data transfers and seamless multi-tasking across multiple devices.
10Gbps	8144 Mbps – 8171 Mbps	Designed for power users demanding ultra-fast connectivity for professional tasks, 4K streaming, and smart home systems.

NOTE:

• Results are based on multiple PCs experiencing download concurrently.
• The Typical Speed Range is computed to reflect that at least 80% of the time, a customer should experience the lower bound speed or higher. Measurement are based on peak and non peak periods (peak period s are from 6pm to 2am, weekdays and 11am to 2am), weekends. Modems used in the speed measurement are via direct wired LAN connections to Fibre Optical Network Terminals (fibre broadband). Wireless routers are not used in the testing. Data is accurate and updated as of July 2025.
• Please note that results from 3rd party speed test servers may differ greatly. StarHub is not able to control the quality of connection beyond its own network. StarHub has no visibility over their configuration and limitation of any 3rd party speedtest server and their networks quality that may produce different/varying results. Learn how to perform a speedtest.
• ^For 2Gbps Fibre Broadband, typical speed for individual connection will follow typical speed range of 1Gbps service.

 

[xiaofan]

M1 is lumping local speed vs international speed. So the data may not be exactly comparable.
https://www.m1.com.sg/support/faq/all-topics/tablets-mobile-broadband/typical-speeds-1

Typical Broadband Speeds Measurement and Methodologies for Fixed Access (Dated 1 January 2026)​

Fibre Broadband Typical Download Speed Range

Theoretical Speed	Typical Speed Range*
1Gbps	913.6 – 937.3Mbps
2.5Gbps	1692.3 – 2047.9Mbps
3Gbps	2223.2 – 2534.7Mbps
6Gbps	2094.1 – 5456.4Mbps
10Gbps	2218.0 – 8147.5Mbps

*The Typical Speed Range refers to the range of download speeds that users can experience 80% of the time based on the specific test conditions and parameters stipulated below.
Testing Time Frame: October to December 2025.

 

[Ian]

The 404 error is a known thing and you can ignore it. Your order submission is okay.

Now you have to wait for the reply from SingTel to see whether they accept your order or not.

There are both successful reports and unsuccessful reports in this forum.

<Singtel> Dear Customer, we regret to inform you that we are unable to proceed with your online application to recontract your fibre service due to not eligible for the promotion. Please contact 1688 for more info. Thank you for your interest.

 

[xiaofan]

<Singtel> Dear Customer, we regret to inform you that we are unable to proceed with your online application to recontract your fibre service due to not eligible for the promotion. Please contact 1688 for more info. Thank you for your interest.

You can try to contact 1688 and ask to transfer to retention team to see if they can give you good offer or not.

If not happy with the recontract offer, you can always check out M1/Starhub for better offers.

Please refer to the sticky thread.
⚡️ [Official] README First! 2026 SG ISP Comparison & Latest Promo Deals!
https://forums.hardwarezone.com.sg/...sg-isp-comparison-latest-promo-deals.6665380/

 

[xiaofan]

SingTel Facebook Ads, so-so offer.
++++++++++
Level up your home with a new broadband for the new year! Upgrade to a secure, all-in Broadband for you and your fam at $39.90/mth.

Plus enjoy these new year perks:
FREE installation
WiFi 7 router, powered by TP-Link
12 mths of Broadband Protect for enhanced security
Up to 12 mths of Amazon Prime and more!

Sign up now at singtel.com/fibreplans

T&Cs apply.
++++++

Edit: nothing special, same as the Singtel website.
https://www.singtel.com/personal/products-services/shop/fibre

 

[xiaofan]

Another one from SingTel Facebook ads
https://www.singtel.com/personal/pr..._term=&utm_content=3gpbs-5gbps-flashsale10jan

+++++++++++++++
For 24 months

10Gbps Entertainment Bundle
$74.81/mth

Best-in-class entertainment and broadband bundle for the whole family
Save energy with EcoWiFi feature
Comprehensive security with Broadband Protect
WiFi 7 routers with highest CSA certification

Comes with

2 FREE years of 10Gbps Broadband
1 x TP-Link WiFi 7 Tri-band router (HB810)
Home Line
1 x Local Language TV Pack
English 5-pack TV bundle
Singtel TV Box
10,000 yuu Points (worth $50)
++++++++++++++

Edit: nothing special, same as the Singtel website.
https://www.singtel.com/personal/products-services/shop/fibre

 

[Ian]

You can try to contact 1688 and ask to transfer to retention team to see if they can give you good offer or not.

If not happy with the recontract offer, you can always check out M1/Starhub for better offers.

Please refer to the sticky thread.
⚡️ [Official] README First! 2026 SG ISP Comparison & Latest Promo Deals!
https://forums.hardwarezone.com.sg/...sg-isp-comparison-latest-promo-deals.6665380/

Thank you for waiting. As per checking, your account is currently under our 10Gbps plan, with the contract set to end on 02 February 2026.

Apologies, but a downgrade request can only be raised after the contract end date. If we were to raise the order at this moment while the contract is still active, it would result in an early termination charge totaling $139.00.

Singtel WhatsApp above so I guess got to wait on 31st Jan to try again.

 

[Ian]

Mine 10Gbps can recontract from Nov 2025.
Yesterday someone from Singtel called me to inform the contract ending soon and will revert back to $100 plus.

I told her I will recontract with the 5Gbps at $29.90 offered and available online which said no such offer and only have $59.90 offering as for now.

Today my internet is down and after reset both ONR (Bridged) and Asus Router, my internet is capped at 100Mbps

No wonder my internet is crippled now

Guess they force new firmware on my previously bridged ONR :

Previous screenshot

Current screenshot

 

[xiaofan]

No wonder my internet is crippled now

Guess they force new firmware on my previously bridged ONR :

Previous screenshot

Current screenshot

Replied in another thread.
https://forums.hardwarezone.com.sg/...te-f8648p-superadmin-password.6946718/page-25

 

[Ian]

My router is still in Router mode so the ONR is still in bridged mode but capped at 100Mbps

 

[Ian]

maybe can try physically reconnect your lan cables?

or enter your onr and asus router management page to see the link connection

Thank you and now it is back to normal by unplugging and cleaning those ports and plugged it back in.

 

[Solkarnar]

can anyone help me do a traceroute to 158.115.197.93 on Singnet connection please? thanks!

 

[xiaofan]

can anyone help me do a traceroute to 158.115.197.93 on Singnet connection please? thanks!

Here you go. It is not good.

root@openwrt18:~# mtr 158.115.197.93
                                                 My traceroute  [v0.95]
openwrt18 (119.74.xxx.xx) -> 158.115.197.93 (158.115.197.93)                                   2026-01-21T08:07:55+0800
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                                                               Packets               Pings
 Host                                                                        Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. bb119-74-xxx-254.singnet.com.sg                                          12.5%   152    1.8   1.5   1.0   3.8   0.4
 2. 165.21.193.22                                                             3.9%   152    2.7   4.5   2.3  23.4   3.5
 3. 165.21.193.21                                                             0.0%   152    1.9   3.1   1.5  39.0   4.7
 4. 165.21.138.245                                                            5.3%   152    1.7   4.3   1.4  62.3   9.1
 5. SN-SINQT1-BO403-ae1.singnet.com.sg                                        0.0%   151    2.2   1.9   1.6   2.3   0.2
 6. ix-hge-0-0-0-14.ecore3.svq-singapore.as6453.net                          75.3%   151    2.5   2.4   1.9   3.0   0.2
 7. if-be-23-2.ecore2.svq-singapore.as6453.net                               30.5%   151    1.9   2.2   1.7   8.9   0.7
 8. if-bundle-22-2.qcore2.esin4-singapore.as6453.net                         76.7%   151    1.7   2.2   1.6   3.0   0.4
 9. i-93.sgpl-core03.telstraglobal.net                                       78.0%   151    3.7   3.9   3.0   5.0   0.6
10. i-15350.pthp-core03.telstraglobal.net                                     0.7%   151   48.7  51.6  48.2  76.1   6.3
11. i-10353.sydo-core03.telstraglobal.net                                     0.0%   151  201.9 201.0 199.8 202.2   0.6
12. i-10353.sydo-core03.telstraglobal.net                                     0.0%   151  201.8 201.0 199.8 202.2   0.6
13. i-90.sydo10.telstraglobal.net                                             0.0%   151  198.1 202.1 198.0 265.6  13.7
14. unknown.telstraglobal.net                                                 0.0%   151  201.4 204.9 200.9 278.8  10.8
15. ae1-br01-eqsy4.as57976.net                                                0.0%   151  194.6 202.3 194.4 401.4  22.6
16. et-0-0-0-pe03-eqsy4.as57976.net                                           1.3%   151  202.0 202.8 201.8 230.7   3.4
17. 137.221.66.137                                                           11.9%   151  201.1 201.0 200.5 201.4   0.2
18. 37.244.40.33                                                              7.3%   151  201.1 201.2 200.7 202.0   0.2
19. (waiting for reply)
20. 158.115.197.93                                                            0.0%   151  198.8 198.8 198.4 200.0   0.2

 

[Solkarnar]

Here you go. It is not good.

root@openwrt18:~# mtr 158.115.197.93
                                                 My traceroute  [v0.95]
openwrt18 (119.74.xxx.xx) -> 158.115.197.93 (158.115.197.93)                                   2026-01-21T08:07:55+0800
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                                                               Packets               Pings
 Host                                                                        Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. bb119-74-xxx-254.singnet.com.sg                                          12.5%   152    1.8   1.5   1.0   3.8   0.4
 2. 165.21.193.22                                                             3.9%   152    2.7   4.5   2.3  23.4   3.5
 3. 165.21.193.21                                                             0.0%   152    1.9   3.1   1.5  39.0   4.7
 4. 165.21.138.245                                                            5.3%   152    1.7   4.3   1.4  62.3   9.1
 5. SN-SINQT1-BO403-ae1.singnet.com.sg                                        0.0%   151    2.2   1.9   1.6   2.3   0.2
 6. ix-hge-0-0-0-14.ecore3.svq-singapore.as6453.net                          75.3%   151    2.5   2.4   1.9   3.0   0.2
 7. if-be-23-2.ecore2.svq-singapore.as6453.net                               30.5%   151    1.9   2.2   1.7   8.9   0.7
 8. if-bundle-22-2.qcore2.esin4-singapore.as6453.net                         76.7%   151    1.7   2.2   1.6   3.0   0.4
 9. i-93.sgpl-core03.telstraglobal.net                                       78.0%   151    3.7   3.9   3.0   5.0   0.6
10. i-15350.pthp-core03.telstraglobal.net                                     0.7%   151   48.7  51.6  48.2  76.1   6.3
11. i-10353.sydo-core03.telstraglobal.net                                     0.0%   151  201.9 201.0 199.8 202.2   0.6
12. i-10353.sydo-core03.telstraglobal.net                                     0.0%   151  201.8 201.0 199.8 202.2   0.6
13. i-90.sydo10.telstraglobal.net                                             0.0%   151  198.1 202.1 198.0 265.6  13.7
14. unknown.telstraglobal.net                                                 0.0%   151  201.4 204.9 200.9 278.8  10.8
15. ae1-br01-eqsy4.as57976.net                                                0.0%   151  194.6 202.3 194.4 401.4  22.6
16. et-0-0-0-pe03-eqsy4.as57976.net                                           1.3%   151  202.0 202.8 201.8 230.7   3.4
17. 137.221.66.137                                                           11.9%   151  201.1 201.0 200.5 201.4   0.2
18. 37.244.40.33                                                              7.3%   151  201.1 201.2 200.7 202.0   0.2
19. (waiting for reply)
20. 158.115.197.93                                                            0.0%   151  198.8 198.8 198.4 200.0   0.2

Thanks! So we know Singnet is as **** as MR lol

Edit: MR has responded to my ticket and has fixed the route already.

Tracing route to 158.115.197.93 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms RT-AC88U [192.168.1.1]
2 3 ms 3 ms 2 ms 100.71.0.2
3 2 ms 2 ms 2 ms 103-6-148-172.myrepublic.com.sg [103.6.148.172]
4 10 ms 3 ms 3 ms 203.116.31.145
5 3 ms 3 ms 3 ms 203.118.6.125
6 4 ms 3 ms 3 ms 203.118.60.10
7 3 ms 3 ms 3 ms 203.118.60.70
8 5 ms 4 ms 4 ms unknown.telstraglobal.net [210.176.138.173]
9 * * * Request timed out.
10 50 ms 50 ms 49 ms i-15350.pthp-core03.telstraglobal.net [202.84.140.105]
11 90 ms 91 ms 90 ms i-10353.sydo-core03.telstraglobal.net [202.84.140.34]
12 91 ms 90 ms 91 ms i-10353.sydo-core03.telstraglobal.net [202.84.140.34]
13 90 ms 89 ms 89 ms i-90.sydo10.telstraglobal.net [202.84.222.186]
14 107 ms 115 ms 91 ms unknown.telstraglobal.net [210.176.152.33]
15 91 ms 91 ms 91 ms ae1-br02-eqsy4.as57976.net [137.221.85.35]
16 90 ms 89 ms 90 ms et-0-0-0-pe02-eqsy4.as57976.net [137.221.85.71]
17 91 ms 91 ms 90 ms 137.221.66.135
18 90 ms 90 ms 90 ms 37.244.40.17
19 * * * Request timed out.
20 90 ms 90 ms 90 ms 158.115.197.93

Trace complete.

 

[xiaofan]

The following is an advertisement for Singtel, but kind of worth reading.
https://www.asiaone.com/digital/singtel-broadband-network

1) Singtel Internet Exchange (STiX)

Other ISPs (not including WC) use Singapore Internet Exchange (SGIX).

Many power users will complain about the routing performance of Singtel to some websites. The above is part of the reason. On the other hand, SIngtel may have some advantages for some other websites.

2) TR-369 -- security minded users may be very afraid of the following. For average users who want to use ISP provided the main wired router (Singtel XGS-PON ONR) and wireless gears (Singtel HB611-SGST and HB810 now), this may be a good thing.

"Singtel is the first provider in the world to implement the TR-369 standard for smarter broadband management. Singtel technicians can now communicate with routers and fibre terminals in real time to identify and resolve common network issues, even without being physically present. For users calling in for technical support, this also means fewer tedious troubleshooting steps over the phone, such as running speed tests."

3) Security: Singtel BroadBand Protect and CLS Level 4 certification for the Singtel HB611-SGST and HB810.

Take note Singtel Broadband Protect is not complete free. Some plans may come with 12 months free but after that you need to pay.

HB611-SGST and HB810 have CLS Level 4 certification. But they may be lack of firmware features like Wireguard VPN server and client. And Singtel will configure them in AP mode, so many firmware features may not be available anyway.

4) Smarter broadband including EcoWiFi.

 

[xiaofan]

Interestingly it seems that I cannot access stuff.tv website, no matter using Singtel Fibre or Singtel Mobile. I even tried Cloudflare Warp VPN.

Not so sure if any one has the same issue as well. Thanks.

 

[hoision]

Interestingly it seems that I cannot access stuff.tv website, no matter using Singtel Fibre or Singtel Mobile. I even tried Cloudflare Warp VPN.

Not so sure if any one has the same issue as well. Thanks.

It should be due to the website owner using Cloudflare to block access from all SG IPs.
I verified that M1 and Starhub cannot access also. It is accessible when using an overseas IP.

 

[DexRunner]

I managed to get the $29.90 5Gbps offer through the link (upgrading from 1Gbps). Once I signed up through the link, I Whatsapp them immediately. Initially, Singtel rejected me as I’m not eligible. However, I managed to pursuade (try to request with them for the offer to be reviewed by retention team) with them through Whatsapp as my contract will be ending next month.

After almost 20 years of using Singtel broadband, finally jump ship to the green side and sign up their 3Gbps passion card deal since the red side doesnt seem interested in retaining a loyal customer.

Hub trooper came down to install the new broadband and everything is settle down. Just waiting to return the Singtel equipment after my contract expired in a few days time

 

[nnmn732]

After almost 20 years of using Singtel broadband, finally jump ship to the green side and sign up their 3Gbps passion card deal since the red side doesnt seem interested in retaining a loyal customer.

Hub trooper came down to install the new broadband and everything is settle down. Just waiting to return the Singtel equipment after my contract expired in a few days time

I jumped to starhub too. 3gbps plan. Missed out on the 5gbps offer at same price by a few days.. shame.. but from what I've seen, I'm not anywhere near utilizing 3gbps anyway.

Just wondering. CSO never mentioned returning the equipment. Did they tell you this explicitly? I remember when I terminated TV few years back, was asked to return.

No mention now with the fiber termination so I've assumed I can dispose of the onr.