For those who cancelled within the 5 days, what's considered as written proof of cancellation?
To cancel a contract, the consumer should give the supplier a notice of cancellation (see Annex A) in writing of the consumer's intention to cancel the contract.
A notice of cancellation must be:
a) delivered personally to the person designated in the consumer information notice; or
b) sent by pre-paid post to the address designated in the consumer information notice; or
c) sent by facsimile transmission to a facsimile number designated in the consumer notice.
A consumer information notice is a document provided by the supplier, required under the Regulations, that contained the following details:
a) Name of supplier.
b) Supplier's reference number, code or other details to enable the transaction to be identified.
c) Designated person(s) to whom notice of cancellation to be given, including at least one name and at least one address or facsimile number.
If the supplier did not designate the necessary person, address or facsimile number in the consumer information notice, the consumer can given notice of cancellation under the Regulations by a notice in writing, to the usual or last known address of the place of business of the supplier or designated person (if any). If the supplier or designated person is a body corporate, the notice can be left or sent by pre-paid post to its registered office or principal office.
A notice of cancellation sent by pre-paid post is deemed to have been given at the time of posting, whether or not it is actually received. The consumer is advised to send the notice by registered post to facilitate proof of posting.