2018 Google Pixel 3 and 3XL...πŸ˜—πŸŽ‰πŸ˜΅

JackDulouz

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My Google delivery date is 27th Nov.. But nvm, maybe my dbrand marble will arrive before that. Glass and case all ready :)
And singtel CSO when I call in tell me the latest date they have in system is 21 Nov.

This CSO I spoke to even told me say this week maybe shipment will reach. Already Wednesday liao. I think gone case liao -_-

Sent from Essential Products PH-1 using GAGT
 

Alexz_Hong

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I think Singtel also cannot do much as this is Google's logistics problem. They are taking in all the bullets from the customers. Poor Singtel. :s13:

Maybe this is the queue for me to fire the correct bullets at Singtel again? :s13:

2 other friend of mine pre-orderd the Pixel 3 in White on the first and second day the pre-order went up, same as me. Shortly after that, they changed the promo to include the Pixel Stand for anyone who pre-ordered (first 1000 pre-orders). All of us received the phone on Nov 1st, but pixel stand is no where to be found. Was told to wait till Nov 1st for an SMS, then was told to just "wait patiently, if you are eligible you'll get it", basically the usual tai chi masters at work.

Meanwhile a few pages back some bro mentioned he pre-ordered 24th Oct, received his Pixel 3 with the Pixel Stand. So if he's within the first 1000, pretty sure we are too. Most other people who pre-ordered later probably all got theirs already.

Then 1 of my friend received an SMS from Singtel ytd evening that he will be receiving another SMS about the Pixel Stand. The other 2 of us still nothing.

One pre-order, but so many pattern.
 

Vulpix

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I think Singtel also cannot do much as this is Google's logistics problem. They are taking in all the bullets from the customers. Poor Singtel. :s13:

Yah this scenario is Google fault, not Singtel.
 

ykeen

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BallGag

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Any idea where I can get a no nonsense PET film screen protector to use until better TG ones are available?
 

BallGag

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Maybe this is the queue for me to fire the correct bullets at Singtel again? :s13:

2 other friend of mine pre-orderd the Pixel 3 in White on the first and second day the pre-order went up, same as me. Shortly after that, they changed the promo to include the Pixel Stand for anyone who pre-ordered (first 1000 pre-orders). All of us received the phone on Nov 1st, but pixel stand is no where to be found. Was told to wait till Nov 1st for an SMS, then was told to just "wait patiently, if you are eligible you'll get it", basically the usual tai chi masters at work.

Meanwhile a few pages back some bro mentioned he pre-ordered 24th Oct, received his Pixel 3 with the Pixel Stand. So if he's within the first 1000, pretty sure we are too. Most other people who pre-ordered later probably all got theirs already.

Then 1 of my friend received an SMS from Singtel ytd evening that he will be receiving another SMS about the Pixel Stand. The other 2 of us still nothing.

One pre-order, but so many pattern.

Yeah, pre-ordered later than you but I received the stand. When they called to reschedule delivery of the phone I asked about it, and the person on the other end had no idea if I was going to be receiving the stand, or some kind of voucher or code to redeem it at a later point, so this kind of shows you how fragmented the information is. They did confirm that I was definitely eligible for it though. It might help to call and ask someone from the online retail department to call you back if you pre-ordered online.
 
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metalB

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Sort of a related post.

I had placed an order for the Pixel USB-C Earbuds from the Google Store on the 10th of October and I have only just received them today. So that's nearly a month. The tracking mentioned that it shipped out on the 16th of October and handled to carrier on the 19th and then no update till the 3rd Nov.

No mention of delay or anything talking to the customer support was nonsensical as well.

I had thought a less "Hot" item like the earbuds would be free from delay but i guess not. FYI delivery was from Expansys HK as well.
 

bryant_16

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Any lightning to usbc adapter around?
Or any reliable usbc cable to recommend?
The ugreen cable I bought, when plug into from laptop not able to hold the charge.
 

Vulpix

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Any lightning to usbc adapter around?
Or any reliable usbc cable to recommend?
The ugreen cable I bought, when plug into from laptop not able to hold the charge.


Are you sure it's the cable and not your laptop unable to provide enough current?
 

laughingPANDA

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I think Singtel also cannot do much as this is Google's logistics problem. They are taking in all the bullets from the customers. Poor Singtel. :s13:
I know it's Google fault all in all but singtel being the party that customers are facing should also play the middle man role properly right?

By giving customers wrong or no information at all and not updating their website with interim updates is not helping at all. And like I mentioned previously, I honestly don't believe singtel and Google are not talking to each other since news first broke about the delay. I honestly honestly believe there is some updates or information provided by Google but singtel probably is just too lazy to update their website or email/sms customers to inform us. This is the point that I'm pissed at.

And it's not like I haven't paid for it. The money is already in their account but yet I didn't receive my item and I can't even get a tinge of information about my item. Customer service at its best. Machiam you transfer money to someone on Carousell and he runs road with your item.

Sent from Essential Products PH-1 using GAGT
 

GeSteSoh

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WhatsApp%20Image%202018-11-07%20at%2020.33.03.jpeg



Arrived few days ago but didnt open, the box hidden one corner.
 

limmk

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Galaxy Nexus ➑ Nexus 4 ➑ Nexus 5 ➑ Nexus 5X ➑ Nexus 6 ➑ Nexus 6P ➑ Pixel 2 XL ➑ Pixel 3 XL
DrZttIrV4AAHOJe.jpg

DqJ-d4fVYAET6X1.jpg
 

xiaopang

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Did anyone purchase their phone from Google Store Singapore?

I placed my order for the Pixel 3 128GB on 13 Oct and I am still waiting for the phone to arrive. Yesterday I received an sms from my bank indicating that Google has billed me a second time (identical amount as the first time). I called the bank immediately to cancel the second transaction, however they declined and asked me to contact Google instead. Even thought the bank told me that Google has not billed for both transactions (13 Oct & 6th Nov), they confirmed that Google billed me twice.

Currently, I am in contact with Google to resolve this matter, but was wondering if anyone encountered the same?
 

Vulpix

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I know it's Google fault all in all but singtel being the party that customers are facing should also play the middle man role properly right?

By giving customers wrong or no information at all and not updating their website with interim updates is not helping at all. And like I mentioned previously, I honestly don't believe singtel and Google are not talking to each other since news first broke about the delay. I honestly honestly believe there is some updates or information provided by Google but singtel probably is just too lazy to update their website or email/sms customers to inform us. This is the point that I'm pissed at.

And it's not like I haven't paid for it. The money is already in their account but yet I didn't receive my item and I can't even get a tinge of information about my item. Customer service at its best. Machiam you transfer money to someone on Carousell and he runs road with your item.

Sent from Essential Products PH-1 using GAGT


Actually, this is no surprise. Recall the times when you had to deal with any Singapore owned stores when there are delays in your furniture, games, etc. All will have the same "no update" style right? It's just Singapore companies being Singaporean. :s13:
 

badmalebitch

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Did anyone purchase their phone from Google Store Singapore?

I placed my order for the Pixel 3 128GB on 13 Oct and I am still waiting for the phone to arrive. Yesterday I received an sms from my bank indicating that Google has billed me a second time (identical amount as the first time). I called the bank immediately to cancel the second transaction, however they declined and asked me to contact Google instead. Even thought the bank told me that Google has not billed for both transactions (13 Oct & 6th Nov), they confirmed that Google billed me twice.

Currently, I am in contact with Google to resolve this matter, but was wondering if anyone encountered the same?

The first transaction should not go thru, the second one is the final one and you should be getting notification soon that the device should be shipping out in a few days time. I got the SMS twice, but when I check the statement, the initial one was gone.
 

flashbug

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Did anyone purchase their phone from Google Store Singapore?

I placed my order for the Pixel 3 128GB on 13 Oct and I am still waiting for the phone to arrive. Yesterday I received an sms from my bank indicating that Google has billed me a second time (identical amount as the first time). I called the bank immediately to cancel the second transaction, however they declined and asked me to contact Google instead. Even thought the bank told me that Google has not billed for both transactions (13 Oct & 6th Nov), they confirmed that Google billed me twice.

Currently, I am in contact with Google to resolve this matter, but was wondering if anyone encountered the same?

Check your final bill. I also received a few SMS to say I was charged by Google. There are however no records on my UOB ibanking so I think I will just wait until the bill generates before I start panicking.

Just received my Pixel 3 Black 128 GB from the Google Singapore store at 8pm. Screen looks fine
 
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