AC Ryan very 1st Android Tablet

[stocklah]

Next time AC Ryan will think twice before doing such preorders hehehe..... Murphy's law + spiders in the wood work.

Next time, I don't think I will buy from them too. This is not the way to do business.

 

[kennyboy]

Next time, I don't think I will buy from them too. This is not the way to do business.

Just curious. Is this the first time you bought something that isn't ready stocks or something online?

 

[stocklah]

Just curious. Is this the first time you bought something that isn't ready stocks or something online?

No, I have bought things from Amazon and Gmarket.

It's first time that I bought from AC Ryan, didn't know the stocks is unavailable in Singapore. I thought they do not have stock in the PC shows due to its demands (sold out). If I know this is a "pre-order" event, I will not order at the first place.

No offense to AC Ryan, but if you can't even give an final date that we will received the tablet, then please provide an alternative mean of refunding, including all the accessories I have bought for the tablet.

 

[souloner]

Acryan may have deliberately left out the final date as they might not have a confirmed date at this point in time and don't want to cause further confusion... That being said i'm quite disappointed in them for being ill-informed in the shipping regulations, this shouldn't be a problem for a rather well-establish brand.. which is the reason why i choose to buy their tablet rather than some unknown china brand...

 

[kennyboy]

No, I have bought things from Amazon and Gmarket.

It's first time that I bought from AC Ryan, didn't know the stocks is unavailable in Singapore. I thought they do not have stock in the PC shows due to its demands (sold out). If I know this is a "pre-order" event, I will not order at the first place.

No offense to AC Ryan, but if you can't even give an final date that we will received the tablet, then please provide an alternative mean of refunding, including all the accessories I have bought for the tablet.

I dunno what u know, but in this thread we already pretty much know that they don't have ready stocks even before the IT Show.

And if you don't mind me saying, it's pretty much unreasonable to ask them to refund you for the accessories you bought. It's like asking the hospital to refund you the boys' toys you bought when your wife gave birth to a girl, if u catch what I mean.

Not that I dun understand ur frustration, but there's no advantage of being a dick.

 

[stocklah]

I dunno what u know, but in this thread we already pretty much know that they don't have ready stocks even before the IT Show.

And if you don't mind me saying, it's pretty much unreasonable to ask them to refund you for the accessories you bought. It's like asking the hospital to refund you the boys' toys you bought when your wife gave birth to a girl, if u catch what I mean.

Not that I dun understand ur frustration, but there's no advantage of being a dick.

I didn't see this thread until recently. Anyway, your opinion has no impact. And yes, I have a dick.

I think AC Ryan is reasonable, if they cannot confirm the final date of delivery, then please provide refund for my tablet and accessories I bought in the PC shows together.

 

[csc12345678]

Hi Everyone,

We are really sorry for the inconvenience caused. Sad to say and inform you all that we received a call that our shipment was put on hold at Hong Kong customs. The reason it was put on hold is because both goods Tab7 and mobile charger are new and both are battery operated devices which we do not know that customs are strict when shipping by air, they require time to verify and attest to the safeness of the goods.

We did ship it by air in knowing that the schedule can be met as we wanted the units to arrive here as fast as it can in order to make the Monday delivery possible. But an unfortunate event like this happened which is out of our hand.

We are really sorry to inform the public, our customers about this. Again sorry for any inconvenience.

Hi ACR

The HK custom is not just strict. It's necessary. I don't know how many you are shipping but if all the battery explode in the plane ! And I'm not so concern about this delay. I'm more concern about my own safety when I bring this up the plane myself ! I don't think it will cause a massive explosion... just to be on the safe side, that's all.

Previously, I've asked the question whether it's ok to charge the tablet 24x7. The answer from ACR is "at your own risk". Why at my own risk ? If ACR had checked with the designer of this tablet or had done some tests on the battery, ACR should know the answer and advise me. But not give me a "at your own risk". What is the risk ? It will be damaged or it will explode ?

I had a Dell PDA before. I connect it to my PC most of the time to sync it and it charges at the same time. The battery became bloated and Dell changed it free of charge even after warranty. No questions asked. I later found from the internet that Dell will replace the battery if it becomes bloated free anytime after warranty. If the battery explodes, it will be bad publicity for Dell. Companies should be more concern about the battery as it can kill. Remember the case where the mobile phone battery exploded in the breast pocket and killed the guy (granted it's OEM battery).

Compare ACR answer with another company I bought a portable speaker with a battery inside. I also asked the question as I will leave the speaker most of the time and I will leave it connected to the mains. They say that it's ok to connect. I asked further would it damage the battery ? They say no and that the battery inside is a nokia phone battery and they can change it for me if it happens to be damage.

This company demonstrates that they can understand their customer's needs and is able to address the customer's concerns.

So I hope ACR in the future will not find it annoying if their customer ask them questions which they don't know the answer but attempt to understand why their customer ask the question and attempt to find out the answer.

Thanks for listening.

 

[kennyboy]

This should be interesting to see.....

 

[xiang887]

about battery issue:

i normally charge and check frequently, once it is 100% i will unplug the device and stops the charging.

for iphone/ipad i am using Battery Doctor which alerts me when the device is fully charged. however i was not able to find similar app at the Android market.

 

[beebeefl]

Ok dear ac ryan, then by collecting full payment from clients. if such things happens, i believe an apology is not enough at lease give us some vouchers or free case etc.
Then if u all know that is not in yr hands for such things may happened n it did come true this time dun be so confident n collect full payment. a fair deposit will do.
I really need a tablet before mid july. But now i cannot trust you guys anymore.
So an apology without a token is not enough. Please

 

[beebeefl]

Ac ryan, pls do something about this. I dun really expect these should be coming from ac ryan
Disappointed!!!!!

 

[xiang887]

so the goods are still stuck in Hong Kong?

 

[benjamin00000]

How come I got the feeling that this ryan is like those shop in SLS....

They will come out with something like this, immigration problem, shipping problem and all the rubbish.....

I have pay in full for the tablet. The money is safely in their bank account. But where is the tablet!!!!!! Maybe our payment is earning interest for them in the bank or maybe they have run away with our $$$$$$$

So what ever this AC-Ryan fellow going to say, I will consider it as bullsxxtting

 

[benjamin00000]

Ok dear ac ryan, then by collecting full payment from clients. if such things happens, i believe an apology is not enough at lease give us some vouchers or free case etc.
Then if u all know that is not in yr hands for such things may happened n it did come true this time dun be so confident n collect full payment. a fair deposit will do.
I really need a tablet before mid july. But now i cannot trust you guys anymore.
So an apology without a token is not enough. Please

I think you can forget about vouchers or whatsoever.

I having doubt that this Ryan fellow will ever respond in this thread anymore

 

[xiang887]

How come I got the feeling that this ryan is like those shop in SLS....

They will come out with something like this, immigration problem, shipping problem and all the rubbish.....

I have pay in full for the tablet. The money is safely in their bank account. But where is the tablet!!!!!! Maybe our payment is earning interest for them in the bank or maybe they have run away with our $$$$$$$

So what ever this AC-Ryan fellow going to say, I will consider it as bullsxxtting

if there is a bank account, how to run? don't think too much, hope i am right.

 

[impeller]

Cool it guys. AC Ryan said 2-3 weeks. So still a bit early.

 

[beebeefl]

pls compensate ac ryan

 

[beebeefl]

Y only, a few of us concern abt this. Where is the rest

 

[beebeefl]

ac ryan, pls show us proof abt the hk thingy customs

 

[zzedg3]

freak!! How can AC Ryan Asian outlet has such services attitude toward their value customer that had brought (pre-order with FULL PAYMENT) the product during the IT show, showing the 100% confident in their promise and products value. And now such situation occurs, AC Ryan just informed and said sorry for the delay? What is this management going to be if they have already broke their promise and products T&C!

2 week from IT Show is (24/06/12) and now delay ? That mean AC Ryan has already break their promise to delivery the products on time ! It's consider a SCAM case ! and worst it happen during IT Show!

Think all of us here demand to have an reasonable reasons and what are the compensation of such delay? Customer only listen 2week that he/she will have this product on HAND, and not delay and delay~!!

Establish company should have already plan ahead their shipment or air delivery.. How can this happen? <- and worst AC Ryan said it's out of their hand? Does it mean , it's customer that got to do something?

For people that has pre-order their product during IT Show:

Asia Pacific, Middle East, Africa, South America
AC Ryan Asia Pacific Pte Ltd
60 Kaki Bukit Place #01-12 (Lobby A), Eunos Techpark, Singapore 415979, Singapore

+65.67483218

asia@acryan.com

Call/Email till they give us a definite ANSWER of their broken promise.