Acer XB271HU

[rinni]

i'm actually concerned about QC too, the reviews on reddit and amazon really got my second guessing

worst are those that die < 1 year later

 

[LiLAsN]

i'm actually concerned about QC too, the reviews on reddit and amazon really got my second guessing

worst are those that die < 1 year later

Here we go again. I believe I've mentioned in a post in the past. It seems that our version of the XB271HU cannot be compared to that of the US version. We seem to have less monitor problems than them. Your best option to understand what the XB271HU is like is by looking at reviews and experiences from people in Asia and Singapore that has used this monitor like the many people who uses this monitor from this thread. You know why this thread is so quiet? Because there are no longer any issues with the monitor after a firmware upgrade by Acer. And I've used this monitor for more than a year now. And can say that it is a great purchase.
When compared to Asus, if you buy the XB271HU now, chances are, you'll be getting a version with even more latest panel than the one Asus is using.
To add to the pros of the XB271HU, it has a very nice bezel-less design when compared to the Asus counterpart.
And then when it comes to price, Asus is more expensive because you are practically paying for the brand as well as advertising and marketing for the monitor.

So yup.. In the end, please ask any of the users of this monitor here. I think most of us has had this monitor for at least a year now and have little to no issues with this monitor for the past few months seeing the lack of posts on this thread for a while.

 

[rinni]

Here we go again. I believe I've mentioned in a post in the past. It seems that our version of the XB271HU cannot be compared to that of the US version. We seem to have less monitor problems than them. Your best option to understand what the XB271HU is like is by looking at reviews and experiences from people in Asia and Singapore that has used this monitor like the many people who uses this monitor from this thread. You know why this thread is so quiet? Because there are no longer any issues with the monitor after a firmware upgrade by Acer. And I've used this monitor for more than a year now. And can say that it is a great purchase.
When compared to Asus, if you buy the XB271HU now, chances are, you'll be getting a version with even more latest panel than the one Asus is using.
To add to the pros of the XB271HU, it has a very nice bezel-less design when compared to the Asus counterpart.
And then when it comes to price, Asus is more expensive because you are practically paying for the brand as well as advertising and marketing for the monitor.

So yup.. In the end, please ask any of the users of this monitor here. I think most of us has had this monitor for at least a year now and have little to no issues with this monitor for the past few months seeing the lack of posts on this thread for a while.

this is definitely reassuring because i was lurking for a while and it seemed like the "good batch" was from august 2016 onwards

but nonetheless all seems good; where would you recommend me to make the purchase though? currently i see hachi with the cheapest price, how do they handle exchanges if touch wood i need to make one? i heard good things about gamepro as well but their price can't match hachi even with the qoo10 coupons

 

[LiLAsN]

this is definitely reassuring because i was lurking for a while and it seemed like the "good batch" was from august 2016 onwards

but nonetheless all seems good; where would you recommend me to make the purchase though? currently i see hachi with the cheapest price, how do they handle exchanges if touch wood i need to make one? i heard good things about gamepro as well but their price can't match hachi even with the qoo10 coupons

Usually for any exchanges, you can just call Acer. Quite responsive.
As long as all you buy from local shops like Haichi, t258jgn from Carousell, and even from Courts that have sales on it as well sometimes, should be no issue.

 

[t258jgn]

latest batch November 2016

 

[Swift555]

XB271HU October 2016 is a good batch

this is definitely reassuring because i was lurking for a while and it seemed like the "good batch" was from august 2016 onwards

Yes you are correct. I just got an Oct 2016 set and the panel is perfect imo.
But decided to sell and go all big with X34.

 

[timpeh82]

this is definitely reassuring because i was lurking for a while and it seemed like the "good batch" was from august 2016 onwards

but nonetheless all seems good; where would you recommend me to make the purchase though? currently i see hachi with the cheapest price, how do they handle exchanges if touch wood i need to make one? i heard good things about gamepro as well but their price can't match hachi even with the qoo10 coupons

If you are worried, get from courts.
They have 14 days no reason asked return policy.
You can try for 14 days, if really want Asus version, just return to courts and get back your full cash.

 

[moodless]

Running 1070 too, sweet spot for this monitor

 

[bundy]

Anyone can advise which court outlet got the monitor ?

Sent from OMG it's Nexus using GAGT

 

[jnashville]

will a gtx1070 be good enough? or should i venture into 1080?

If you using your xb271hu to get 165hz, then of course most games cannot hit 165fps with a gtx 1070 unless you are talking about games like csgo dota 2, etc.

But if your purpose is just to have playable framerates, yes gtx 1070 is sufficient. I got myself a gtx 1080 to pair with this monitor, just to get the highest frames possible to utilise the high refresh rates. But to think about it now, currently rarely play games and the only game i play now is csgo which i think my gtx 1080 is overkill. Fps like 300 plus average.

 

[Kusanagi]

just hoot from VideoPro at 916 after 100 off 600 and 2% store (min 500) coupon

how is video pro's exchange policy like?

 

[jeff119]

just hoot from VideoPro at 916 after 100 off 600 and 2% store (min 500) coupon

how is video pro's exchange policy like?

Acer normally got no 1 to 1 exchange policy.
They will repair for u.
They will only exchange if your set cant be repaired successfully.

Source : My X34 had coil whine. VP say they dont have the power to let me 1-1 exchange even though it is still within 7 days. Made an appointment with Acer, they tried to repair but the coil whine is still there. Finally they bring a new set for me to exchange.

edit : and my new set still has coil whine but i think i lazy repair/rma already.

 

[Kusanagi]

Acer normally got no 1 to 1 exchange policy.
They will repair for u.
They will only exchange if your set cant be repaired successfully.

Source : My X34 had coil whine. VP say they dont have the power to let me 1-1 exchange even though it is still within 7 days. Made an appointment with Acer, they tried to repair but the coil whine is still there. Finally they bring a new set for me to exchange.

edit : and my new set still has coil whine but i think i lazy repair/rma already.

ahh, i guess that's the price diff that makes up for the 1-1 exchange policy from GamePro

 

[shadow84]

just hoot from VideoPro at 916 after 100 off 600 and 2% store (min 500) coupon

how is video pro's exchange policy like?

Nvr get giftcards? I could get it at $830 with SCB 7% cc.

 

[Kusanagi]

Nvr get giftcards? I could get it at $830 with SCB 7% cc.

dont you need 2 weeks to get all 900 of the GC?

dont own credit cards, maybe its time i get one

 

[shadow84]

dont you need 2 weeks to get all 900 of the GC?

dont own credit cards, maybe its time i get one

There are other ways to achieve that... Tested on $1k GC before.

 

[Myse|F]

Anyone claim warranty for this monitor before? I lost my receipts. But I did register my product online before.

Post HardwareZone Forums app

 

[LiLAsN]

Anyone claim warranty for this monitor before? I lost my receipts. But I did register my product online before.

Post HardwareZone Forums app

Hi. I recently had my monitor being sent to Acer to get the firmware updated. All I can say is no receipts needed. Anyway, due to the nature of my work, and Acer's updating device being shared with Malaysia, my firmware update only took place last month. Beyond one year of purchase and Acer doesn't even care.
Firstly, they'll send a technician to see what the problem is and verify that it has to be sent back to the factory. Then next time, they'll come and collect your monitor to have it updated and get it sent back to you in 2-4 days. Quite a smooth customer service experience I might add since mine was sent back to me on a Saturday too.

Here's what the customer service officer asked of me via email:

1) Contact person:
2) Contact number:
3) Alternative contact number (e.g. mobile number if any):
4) Full address with postal code (where the computer is currently located):
5) Serial number of computer:

 

[Myse|F]

Thank you very much for your reply and detailed explanation of the procedures. I had email them this morning but haven get their replies. Hope they will get back to me very soon.

Hi. I recently had my monitor being sent to Acer to get the firmware updated. All I can say is no receipts needed. Anyway, due to the nature of my work, and Acer's updating device being shared with Malaysia, my firmware update only took place last month. Beyond one year of purchase and Acer doesn't even care.
Firstly, they'll send a technician to see what the problem is and verify that it has to be sent back to the factory. Then next time, they'll come and collect your monitor to have it updated and get it sent back to you in 2-4 days. Quite a smooth customer service experience I might add since mine was sent back to me on a Saturday too.

Here's what the customer service officer asked of me via email:

1) Contact person:
2) Contact number:
3) Alternative contact number (e.g. mobile number if any):
4) Full address with postal code (where the computer is currently located):
5) Serial number of computer:

Post HardwareZone Forums app

 

[LiLAsN]

Thank you very much for your reply and detailed explanation of the procedures. I had email them this morning but haven get their replies. Hope they will get back to me very soon.

Post HardwareZone Forums app

I see. I contacted through the website's support page though. Maybe you should try from there instead? I received a follow-up reply in just 1.5 hours where they asked me to then state the 5 information from the previous post since their support page doesn't have any updates for the Predator series.

Link to Acer support website: http://support.acer.com.sg/enquiry/ServiceEnquiry/TechnicalService.aspx#_ga=1.172062827.959069250.1489594887