AirPods Pro Service Program for Sound Issues

[Brandonlowsk]

Gave a call to apple support and talked to an advisor since I am using Airpods Pro with an Android phone and wanted to check its manufacturing date, to see if I can replace the airpods.

The advisor asked for the airpods firmware, serial number and whether it was purchased from an apple store. I told her it was from a credit card promo Singsaver.

After a while, she said it's eligible for repair and set me up for an appointment in Jewel airport apple store.

Headed down there and the staff just asked what's the problem with it briefly. He took the airpods without the case and tested it in the backroom.

Both sides got problem and was replaced. The staff also told me this free replacement is only available within 2 years of the airpods purchase date and whether it's manufactured before Oct 2020.

Also, there's a 90 day warranty for the replaced airpods if there are still issues.

Kudos

I can’t remember when mine was bought, but I’m sure it was before 2020 January, does it mean I’m not eligible for the exchange? Since its more than 2 yrs from date or purchase? Any idea how to check when the airpods was bought

 

[szeli]

I can’t remember when mine was bought, but I’m sure it was before 2020 January, does it mean I’m not eligible for the exchange? Since its more than 2 yrs from date or purchase? Any idea how to check when the airpods was bought

according to e support doc it’s 3yrs. just log a case

 

[Brandonlowsk]

according to e support doc it’s 3yrs. just log a case

Alright, thanks

 

[sevensomerset]

no need check when u bot ur airpods lar
as long got issue just make appointment with them, let them run their test, if need to pay they will inform u 1st.
just got mine replaced last week
iirc program end in early Oct this year

 

[Brandonlowsk]

no need check when u bot ur airpods lar
as long got issue just make appointment with them, let them run their test, if need to pay they will inform u 1st.
just got mine replaced last week
iirc program end in early Oct this year

So now no more?

 

[Madgiant]

Those who got a successful exchange, which Apple Store did you guys went to? Mine have the same problem, left pod crackling sound. Brought mine to orchard store and the genius did some diagnostics and said that my APP’s serial number is not within the defective batch. Wth man. I had mine for only slightly more than one year and it’s the exact same problem stated??!!

 

[reddevil0728]

Those who got a successful exchange, which Apple Store did you guys went to? Mine have the same problem, left pod crackling sound. Brought mine to orchard store and the genius did some diagnostics and said that my APP’s serial number is not within the defective batch. Wth man. I had mine for only slightly more than one year and it’s the exact same problem stated??!!

If apple own store don’t want to honour it, alab or qcd also wouldn’t.

typically they can exercise discretion. Have you tried asking if they can escalate?

 

[Kyubi]

I sent in mine last sun.. was told that it should be done within the next 3-4 days but then it has past… those who sent in for repair prevoiusly, how long does it take to for them to get back?

 

[reddevil0728]

I sent in mine last sun.. was told that it should be done within the next 3-4 days but then it has past… those who sent in for repair prevoiusly, how long does it take to for them to get back?

to apple store or those authorised service provider?

cause it should be a 1-1

 

[Kyubi]

to apple store or those authorised service provider?

cause it should be a 1-1

Apple store genius.. mine was sent in and not check on spot.. check on the spot was just basic questioning of the issue

 

[reddevil0728]

Apple store genius.. mine was sent in and not check on spot.. check on the spot was just basic questioning of the issue

that's strange. what's the issue you faced?

 

[Kyubi]

Some static noise but unsure any way they finished the repair

 

[reddevil0728]

Some static noise but unsure any way they finished the repair

so strange that they couldn't replace on the spot.

 

[Kyubi]

so strange that they couldn't replace on the spot.

Yea I don’t know why too

 

[Pred2]

I sent in mine last sun.. was told that it should be done within the next 3-4 days but then it has past… those who sent in for repair prevoiusly, how long does it take to for them to get back?

Around 2 weeks for mine after i went to Apple store @ Jewel

 

[ruiyao]

I sent in mine last sun.. was told that it should be done within the next 3-4 days but then it has past… those who sent in for repair prevoiusly, how long does it take to for them to get back?

Mine too! Sent in on 18, apple staff told me will mail it back to me by 23 but its 24 and still no updates

 

[Madgiant]

If apple own store don’t want to honour it, alab or qcd also wouldn’t.

typically they can exercise discretion. Have you tried asking if they can escalate?

Is it possible for me to further escalate it through Apple support?

 

[reddevil0728]

Is it possible for me to further escalate it through Apple support?

Try calling or go in store and try to escalate to superior

 

[Kyubi]

Mine too! Sent in on 18, apple staff told me will mail it back to me by 23 but its 24 and still no updates

mine stated before they proceed to move the status to delivery
issues: functional （continuous) bud

so I assumed it’s no issue? Lol I don’t understand .. my status changed to pending delivery last Saturday

 

[ruiyao]

mine stated before they proceed to move the status to delivery
issues: functional （continuous) bud

so I assumed it’s no issue? Lol I don’t understand .. my status changed to pending delivery last Saturday

Oh my didnt know its gonna take so long. Hopefully they change a new set for u.