Fishdim
Member
- Joined
- Sep 7, 2019
- Messages
- 158
- Reaction score
- 49
Update:
My acct finally got activated today, after 2 weeks from when I submitted the requested joint acct statement proof, 1.5mth after opening of acct.
Supporting document was submitted on 1 Nov. I received email on 5 Nov to acknowledge receipt and will pass on to relevant dept for processing (beats me why they take 5 days to knowledge they receive my document).
So yesterday, 14 Nov, after waiting for so long without updates, I called again. Then the CSO said they need to call the joint acct holder for verification. That's when I really lost it, so angry. 1 week had passed and they never called for verification. Now that I call in to check for activation status then say need to call. I wanted the CSO to give me a definite activation date after they have made the verification call, but the CSO only said will expedite. Then I said can I cancel the acct since I don't want to wait indefinitely for acct activation which the CSO replied will take another week. Wahhhh, I cannot take it, basically $ stuck inside cannot cancel and dunno when acct will be activated. First time I get angry at CSO. I told her if the acct is not activated today, I'm going to make a police report.
I don't know whether is it the 'police report' threat that make them wake up, my joint acct holder got the verification call yesterday and the acct is activated today.
- The End -
My acct finally got activated today, after 2 weeks from when I submitted the requested joint acct statement proof, 1.5mth after opening of acct.
Supporting document was submitted on 1 Nov. I received email on 5 Nov to acknowledge receipt and will pass on to relevant dept for processing (beats me why they take 5 days to knowledge they receive my document).
So yesterday, 14 Nov, after waiting for so long without updates, I called again. Then the CSO said they need to call the joint acct holder for verification. That's when I really lost it, so angry. 1 week had passed and they never called for verification. Now that I call in to check for activation status then say need to call. I wanted the CSO to give me a definite activation date after they have made the verification call, but the CSO only said will expedite. Then I said can I cancel the acct since I don't want to wait indefinitely for acct activation which the CSO replied will take another week. Wahhhh, I cannot take it, basically $ stuck inside cannot cancel and dunno when acct will be activated. First time I get angry at CSO. I told her if the acct is not activated today, I'm going to make a police report.
I don't know whether is it the 'police report' threat that make them wake up, my joint acct holder got the verification call yesterday and the acct is activated today.
- The End -