this company should just rename themselves to Circus Life
really like a bunch of clowns
I signed up a CIS plan with them and ordered a multi SIM
I wasn't around to receive the multi SIM but the delivery man was nice enough to deliver to me on the same day in the afternoon
at around 10.30am, CSO from circus life called and said delivery fail and will reschedule to the next day despite me telling her that the delivery will be made later in the afternoon
I received it the same day nonetheless
I didn't use the multi SIM for around 2 weeks as still waiting for my phone to arrive
when I popped it in, I see that I don't have connectivity on the SIM card
so I contacted their Facebook chat for help. this staff I think needs more training because when I asked that whether my SIM is activated, she said yes, then told me that she will arrange for a new SIM to be delivered after going through some basic troubleshooting with me
received email for delivery nvm, when I logged in, it didn't allow me to schedule a delivery for my multi SIM, I had to do my own investigation then realized that the SIM card was not mark as delivered
so I knew Facebook help cmi I went to their Zendesk for live support
the staff there also don't seem to have adequate training. after further checking they said that it will be updated to be delivered and can expect SIM to be working after 30mins
obviously that wasn't the case, I had to perform multiple follow up then they discover that they didn't even tag the multi SIM to my main line
that was Sunday 30th July, the manager Jerick was nice enough to offer me $10 off for 6 months but I already made up my mind about porting out to another MNVO
Monday 31st July morning Multi SIM start to work, Now morning 1st August my multi SIM can't work again and they told me need 1 day to investigate. now I can't access my work app etc. I'm willing to bet they won't get back to me by today, will need me to follow up myself
really don't know how else to describe this joke of a MNVO