Circles.Life Discussion Thread

[Laneige]

Received email again for my dad lol....

For how long liao

 

[temasek888]

Outcome after I informed that I wish to proceed to IMDA & SCT:-

#########
Thank you for this information.

I understand that you do not wish to migrate your current plan.

Upon checking on your account, I have confirmed that your account is in $0 plan.

No worries, I am here to help you retain your current plan.

Our goal is to offer customers a plan that delivers the ultimate Circles.Life experience. This encompasses increased data, talk-time minutes, and exclusive access to our enhanced loyalty program, Circle of Joy, now offering even more rewarding benefits. Furthermore, you'll have access to a range of Circles.Life products, such as 5G, Roaming, Unlimited Data, and much more!

The reason for this migration is that your current plan will be sunsetted or decommissioned by year end. To give you sufficient time to decide whether to move to a new plan to retain your line, terminate, or transfer your number to a new telco, as requested, we will maintain your current plan (xxxxxxxx) at ($0) per month until the next migration update. Although we cannot specify the exact timing of the next migration schedule, rest assured that we will ensure you receive proper notification to keep you informed of any updates.

We strive to provide the most delightful customer experience possible, as we are in a continuous effort to improve our services every day.

Your Customer Happiness Expert @ Circles.Life,

 

[matrix05]

Circle will keep frightening the $0 to self upgrade, otherwise they can only cancel, the happy team can't happy happy sign you up a $88 plan without you agreeing.
Requested and received email: $0 extended to year end.

 

[Mancunian2]

with intense competition and price wars, it is unclear which mnvo will survive ....

in my opinion, it is better to just port out if it is an active number one intends to keep
in an adverse event, you don't want to be caught in a messy situation where you number gets stuck in lalaland ....

 

[eno_lc]

with intense competition and price wars, it is unclear which mnvo will survive ....

in my opinion, it is better to just port out if it is an active number one intends to keep
in an adverse event, you don't want to be caught in a messy situation where you number gets stuck in lalaland ....

Usually if the mvno closes the number and account will just be moved back to the mno, so not so much worry about that. Only thing is the price will probably go up lol

 

[11.11.]

Circle will keep frightening the $0 to self upgrade, otherwise they can only cancel, the happy team can't happy happy sign you up a $88 plan with you agreeing.
Requested and received email: $0 extended to year end.

for all or must submit request to extend?

 

[SantyBalls]

how to log in circlelife? only through the app? they out nowhere my card no service. cant receive otp also

 

[froztheart]

Outcome after I informed that I wish to proceed to IMDA & SCT:-

#########
Thank you for this information.

I understand that you do not wish to migrate your current plan.

Upon checking on your account, I have confirmed that your account is in $0 plan.

No worries, I am here to help you retain your current plan.

Our goal is to offer customers a plan that delivers the ultimate Circles.Life experience. This encompasses increased data, talk-time minutes, and exclusive access to our enhanced loyalty program, Circle of Joy, now offering even more rewarding benefits. Furthermore, you'll have access to a range of Circles.Life products, such as 5G, Roaming, Unlimited Data, and much more!

The reason for this migration is that your current plan will be sunsetted or decommissioned by year end. To give you sufficient time to decide whether to move to a new plan to retain your line, terminate, or transfer your number to a new telco, as requested, we will maintain your current plan (xxxxxxxx) at ($0) per month until the next migration update. Although we cannot specify the exact timing of the next migration schedule, rest assured that we will ensure you receive proper notification to keep you informed of any updates.

We strive to provide the most delightful customer experience possible, as we are in a continuous effort to improve our services every day.

Your Customer Happiness Expert @ Circles.Life,

Seems like temporary measure, next wave comes, facing the same issue again. lol

 

[A7997A]

Circle is fully virtual right ? I don't see any mention of retailers or road show or service centers.

 

[loganrunning]

Circle is fully virtual right ? I don't see any mention of retailers or road show or service centers.

they dun advertise on their website, but i see random hp shops with circles.life standee "store exclusive promo"

 

[loganrunning]

they dun advertise on their website, but i see random hp shops with circles.life standee "store exclusive promo"

similar to this

 

[duhduhduh]

Outcome after I informed that I wish to proceed to IMDA & SCT:-

#########
Thank you for this information.

I understand that you do not wish to migrate your current plan.

Upon checking on your account, I have confirmed that your account is in $0 plan.

No worries, I am here to help you retain your current plan.

Our goal is to offer customers a plan that delivers the ultimate Circles.Life experience. This encompasses increased data, talk-time minutes, and exclusive access to our enhanced loyalty program, Circle of Joy, now offering even more rewarding benefits. Furthermore, you'll have access to a range of Circles.Life products, such as 5G, Roaming, Unlimited Data, and much more!

The reason for this migration is that your current plan will be sunsetted or decommissioned by year end. To give you sufficient time to decide whether to move to a new plan to retain your line, terminate, or transfer your number to a new telco, as requested, we will maintain your current plan (xxxxxxxx) at ($0) per month until the next migration update. Although we cannot specify the exact timing of the next migration schedule, rest assured that we will ensure you receive proper notification to keep you informed of any updates.

We strive to provide the most delightful customer experience possible, as we are in a continuous effort to improve our services every day.

Your Customer Happiness Expert @ Circles.Life,

You only delay till end of year only loh.... they will still upgrade you by end of year...

I think now CL learn smarter liao after the first batch of us kpkb to iMDA.

Now they give you ample notice, via email, or sms to let you know $0 plan ends in 2024, and you have ample time to upgrade or port out if you want.
So like in Dec 24, you cannot go back to them and kpkb after they fully upgrade everyone to the paid plan.

 

[caterham7]

am on $5 for 50gb plan

app suddenly shows 100gb data remaining

hopefully they didn't anyhow "upgrade" my plan

tried to tap on "plan details" tab, but couldn't see more, seems to be app glitch

 

[ngbc]

For those who intend to port out, please take note of the new "security process" :

so now i try porting out from this POS telco that tries to money grab and lose their customer base (well done bro!) but was faced with some difficulties

1. not sure if it is activated for all, but if you have the app, there is this nonsensical setting called "secure me function", this blocks porting out if turned on. this is in the app (acc profile, settings, privacy and security, security options, secure me)

2. they will email you to contact them, so they can run thru some nonsensical check on last bill amt + try to make u stay with them

why i say it is nonsensical? cos porting out verification is already done by the new telco, who ask us to upload a lot of ID and what not (and i think this part is covered by IMDA already unless they doubt their process....), but i believe the setting for #1 is to effectively block porting out so they can charge for another month and delay your porting out

(their email read: We’re sorry to see you go. As part of our security process, we need you to complete an identity verification step before we process the port-out.)

also, contact them and hopefully u stay with them? why not they ask us to contact them much earlier b4 they make these stupid decisions that will affect their customers' pockets?

i am not porting out cos limpeh poor, i m porting out just cos i can, and cos i m damn dulan with how you conduct your business

bye, and never again!

Thanks for sharing.
Yeah, the SecureMe was activated in the app by default.
I have deactivated it.

This was my primary number for a certain period and I will definitely retain it as backup.
Will say goodbye to Circles in Dec, though still grateful for their $0 plan provided for many years.

 

[zuppeur]

does anyone know if i port out before 2 months after sign up.
will there be any penalty charges?

 

[OnePunch!!]

For those who intend to port out, please take note of the new "security process" :

so I Just off then will work if plan to port out right?
no nedd inform CL I plan to port out?

 

[uncle_josh]

does anyone know if i port out before 2 months after sign up.
will there be any penalty charges?

after then 2nd bill, can port out liao

The normal minimum term of services is two (2) Billing Cycles and any termination will be effective from the following monthly Billing Cycle. In the event the Customer terminates the Services or ports out before the end of a monthly Billing Cycle, the Customer will be obligated to pay the applicable charges for the remainder of the Billing Cycle.

 

[iceblendedchoc]

am on $5 for 50gb plan

app suddenly shows 100gb data remaining

hopefully they didn't anyhow "upgrade" my plan

tried to tap on "plan details" tab, but couldn't see more, seems to be app glitch

they will upgrade you from $5 plan, according to google reviews, to a more expensive plan down the road.

 

[ngbc]

so I Just off then will work if plan to port out right?
no nedd inform CL I plan to port out?

Yes, now you can turn it off but nothing prevent CL from making it permanently on.
You know this company chu pattern more than badminton if you read thru' the $0 Plan thread esp. from Mar'24 onward.

 

[matrix05]

Yes, now you can turn it off but nothing prevent CL from making it permanently on.
You know this company chu pattern more than badminton if you read thru' the $0 Plan thread esp. from Mar'24 onward.

Agree, CL pattern many. Sunset $0, then sunrise $5, then sunset $5 , then sunrise it again. After all $0 move to $5, CL may sunset $5 again to move users to higher plan.