I just noticed that DBS did not award 9x bonus points for all my iTunes transactions. Contacted customer agent through IB on 09/01 to appeal and sent all my Apple invoices to her. She called me back today saying that my appeal was rejected by the product team with the reason: any appeal should be made within 7 days from statement date. The ignorant/lazy
product team said they won't be able to locate further evidence to support my claim but i have sent in all my invoices that clearly indicate app purchase from apple.com. 
Anyone encountered similar issue? Did you manage to get your 9x points?
product team said they won't be able to locate further evidence to support my claim but i have sent in all my invoices that clearly indicate app purchase from apple.com. Anyone encountered similar issue? Did you manage to get your 9x points?