1) I ordered mine last time just 2 weeks before CNY, plenty of orders and estimated delivery date is about 1 month later. But in the end 5 days later and 2 days before CNY they delivered.
2) If everyone order already then cancel, a lot of cost involve leh. The whole reason u get it cheaper is because they dun keep stock and its made to order (shouldn't everyone knows about this by now??) I'm sure u call the plumber come your house check already nothing wrong, you just say thank you and he leave?? I think u have to pay him for service call man.
3) Ok maybe you really dunno they made to order. If you dunno from point number 2 then now i pointed it out to u, u shouldn't be angry and unfair to them anymore. If you know about it, then U SHOULD HAVE BOUGHT OTHER BRANDS ARE RETAIL SHOP TO GET IT ON THE DAY ITSELF!
From the way u said it, it seems to me that they are not arrogant, maybe their tone was firm which seems arrogant to you cos you already gan cheong at having no laptop to use. To me, it sounds like you are the more unreasonable one, not having found out more about how their system work.
One good service i can quote is, when my laptop died. They patiently diagnose it was either the CPU or motherboard issue, so i waited till monday to call and they told me for my laptop, i am entitled to weekend service even. Then tuesday they came down to my house, change my CPU, not the problem, then take it out, change the motherboard and test, BINGO!! Fixed everything back then ask me test, things are fine and he left. NEXT working day!!! I've called Dell about 3-4 times back in my company and they never fail to be prompted in their service and they call u back.
U try HP, me and my colleagues called up 4-5 times on different days, collected my company's email and tel. no. Then no call back, no email. Called them again, still nothing happening, only call 3rd time then they finally sent someone down. The company printer was left sitting there not working for almost a month cos HP (or the company it subcontract to) simply refuse to return calls.
