Eight Telecom discussion thread

[amazingone]

Starhub account based leh, login to account with credentials then can view all accounts.

Eight now same as GOMO, just that Eight no need off WIFI to access account.
But both Eight & GOMO need OTP to access, damn lehceh especially if have multiple lines.
Imagine one have 10 lines with Eight, repeat for 10 times.

Starhub does account based for giga as well, unless eight is using a separate backend system.

 

[froztheart]

Starhub does account based for giga as well, unless eight is using a separate backend system.

Oh yes, forgot about GIGA.
But yes, since SH main app and it's sub - GIGA already using account based system, not sure why Eight cannot.
Unless sub out the system so it's cheaper.

 

[teoma]

anyone using eSIM and switched from one phone to another? is it a must to go down to their service center to get it done? cannot do it online?

 

[tanchoo1]

anyone using eSIM and switched from one phone to another? is it a must to go down to their service center to get it done? cannot do it online?

After the Giga account takeover saga, many MVNOs are now paranoid and you will need to physically go down to the service centre to prove your identity.

 

[sibeiTrolled]

anyone using eSIM and switched from one phone to another? is it a must to go down to their service center to get it done? cannot do it online?

Already stated in FAQ. Better to just head down, unless someone else comes in with their own experience.

• Can I switch my eSIM profile to another device?
  • Please head down to our service centre located here with the original ID that was used for the sign up. A new QR code will be provided. Please use the QR code to link to the new device. Currently, we do not charge any fee for this.

Unless you want be the "special" person who does this.

• "OH NO"I accidentally removed my eSIM, how can I restore my eSIM?
  • Oh no! Your eSIM is one-time use and will not be re-downloadable. Please provide the following for authentication at helpme@eight.com.sg and we will generate the QR for you:
  • Name as per NRIC
  • Last 4 digits of NRIC
  • Telco where you ported from (applicable only if you are porting in)
  • Date of Birth
  • Date of transaction
  • Eight mobile number
  • Email address with registration:

 

[teluma]

want to check with u guys, if i have a exisiting eight account and i want to port my current zym account to the existing eight account and replace the number with the zym number is it possible?

 

[davi502]

want to check with u guys, if i have a exisiting eight account and i want to port my current zym account to the existing eight account and replace the number with the zym number is it possible?

So you wanna keep your ZYM number and port into eight? You need to sign up another eight line and choose to port in your ZYM number. So you will end up having 2 numbers with eight.

 

[A7997A]

want to check with u guys, if i have a exisiting eight account and i want to port my current zym account to the existing eight account and replace the number with the zym number is it possible?

This was previously mentioned as not possible, but not long ago someone say eight now allows it.
It is best that you check with eight for up to date info.

 

[EeeK]

eight is supporting 5g?

Spoiler

 

[gapboy]

eight is supporting 5g?
Spoiler

just a logo..? do speed test to see the speed or network cell info will give details

 

[Shimendaisatsu]

Hello eight mobile subscribers. Since this morning, I have been experiencing the following situation:

1) data working
2) SMS working for both sending and receiving
3) phone calls not working for both incoming and outgoing. When you attempt to call, there is total silence, or CALL ENDED appeared immediately when you make a call.

I tried troubleshooting every possible way. The only way it can restore that function is if I restart my mobile phone altogether.

It worked, but the problem would resurface a while later.

I wrote to eight mobile on email to bring this to their attention, but as usual, only expect them to revert a few days from now.

I have quite a handful of lines with eight mobile, and I would say 80% of them are encountering this issue.

I would like to see if this is happening to you guys too
If there is enough, then I plan to file a complaint to IMDA. I urge you to join me in this.

 

[tanchoo1]

Hello eight mobile subscribers. Since this morning, I have been experiencing the following situation:

1) data working
2) SMS working for both sending and receiving
3) phone calls not working for both incoming and outgoing. When you attempt to call, there is total silence, or CALL ENDED appeared immediately when you make a call.

I tried troubleshooting every possible way. The only way it can restore that function is if I restart my mobile phone altogether.

It worked, but the problem would resurface a while later.

I wrote to eight mobile on email to bring this to their attention, but as usual, only expect them to revert a few days from now.

I have quite a handful of lines with eight mobile, and I would say 80% of them are encountering this issue.

I would like to see if this is happening to you guys too
If there is enough, then I plan to file a complaint to IMDA. I urge you to join me in this.

No, absolutely no issues with calling.

Try disabling VoWiFi (WiFi calling) and ensure VoLTE is enabled.

 

[Shimendaisatsu]

No, absolutely no issues with calling.

Try disabling VoWiFi (WiFi calling) and ensure VoLTE is enabled.

As I said, I have done all the necessary troubleshooting, including those that you suggested. The fact is it has been working fine all this while. Had I not turned on VoLTE etc, it would have been so.

 

[wifi_18Z]

Hello eight mobile subscribers. Since this morning, I have been experiencing the following situation:

1) data working
2) SMS working for both sending and receiving
3) phone calls not working for both incoming and outgoing. When you attempt to call, there is total silence, or CALL ENDED appeared immediately when you make a call.

I tried troubleshooting every possible way. The only way it can restore that function is if I restart my mobile phone altogether.

It worked, but the problem would resurface a while later.

I wrote to eight mobile on email to bring this to their attention, but as usual, only expect them to revert a few days from now.

I have quite a handful of lines with eight mobile, and I would say 80% of them are encountering this issue.

I would like to see if this is happening to you guys too
If there is enough, then I plan to file a complaint to IMDA. I urge you to join me in this.

Def no issues w calling. It sounds like u have equipment issue

 

[Habrosus]

Hello eight mobile subscribers. Since this morning, I have been experiencing the following situation:

1) data working
2) SMS working for both sending and receiving
3) phone calls not working for both incoming and outgoing. When you attempt to call, there is total silence, or CALL ENDED appeared immediately when you make a call.

I tried troubleshooting every possible way. The only way it can restore that function is if I restart my mobile phone altogether.

It worked, but the problem would resurface a while later.

I wrote to eight mobile on email to bring this to their attention, but as usual, only expect them to revert a few days from now.

I have quite a handful of lines with eight mobile, and I would say 80% of them are encountering this issue.

I would like to see if this is happening to you guys too
If there is enough, then I plan to file a complaint to IMDA. I urge you to join me in this.

Been using in my 7 year old iPhone with no call in call out issue. Mostly for surfing so data no issue. Hardly use SMS these days.

 

[tanchoo1]

As I said, I have done all the necessary troubleshooting, including those that you suggested. The fact is it has been working fine all this while. Had I not turned on VoLTE etc, it would have been so.

But did you disable WiFi calling? If WiFi calling is on, it can cause voice calls to fail.

So you need to disable WiFi calling. Not enable it.

In summary:

WiFi calling: disable.
VoLTE: enable.

 

[sibeiTrolled]

I wrote to eight mobile on email to bring this to their attention, but as usual, only expect them to revert a few days from now.

Since you have wrote it as a very important problem, did you attempt to just head down to service center?

It worked, but the problem would resurface a while later.

This is a wierd issue.
Are there any spare phones that you can use to try? This is just to make sure to isolate variables and to identify if its the SIM or the phone issue.

When you attempt to call, there is total silence, or CALL ENDED appeared immediately when you make a call.

This is quite similar to an issue i had on GIGA in which i cannot make outgoing call using voWIFI but able to recieve incoming call on it.

I would like to see if this is happening to you guys too

No issue on my side (both sim are eight)
voWIFI - working, can recieve or call out
voLTE - working, can recieve or call out

 

[Shimendaisatsu]

But did you disable WiFi calling? If WiFi calling is on, it can cause voice calls to fail.

So you need to disable WiFi calling. Not enable it.

In summary:

WiFi calling: disable.
VoLTE: enable.

No, wifi calling not enabled. As I said, the issue isn't with me, the user. Anyway, the issue is no longer there today.

Still, what happened yesterday shouldn't have happened. It wasn't just a few of my lines. A couple of friends also got it.

It is pretty much akin to MRT breaking down or DBS banking app or DBS Paylah down. They ought to be reprimanded, just like SMRT and DBS were eventually.

 

[Shimendaisatsu]

Since you have wrote it as a very important problem, did you attempt to just head down to service center?


This is a wierd issue.
Are there any spare phones that you can use to try? This is just to make sure to isolate variables and to identify if its the SIM or the phone issue.


This is quite similar to an issue i had on GIGA in which i cannot make outgoing call using voWIFI but able to recieve incoming call on it.


No issue on my side (both sim are eight)
voWIFI - working, can recieve or call out
voLTE - working, can recieve or call out

I had switched the SIM card to another phone, rebooted, manually search and manually selected eight network, etc etc. All the troubleshooting done. It is also interesting to note that on a couple of occasion, after rebooting the phone, it actually worked, but within seconds, when I made a second call or tried to receive a call a second time, it stopped working again

 

[Shimendaisatsu]

i have the same question, next $8 double eight plan renewal is due to start on 19 Apr - already paid.
wonder if i can just upgrade before renewal to this $11.80 plan and pay just $3.80 balance.

I have already gotten a definitive answer from the horse's mouth. Here are the details of my correspondence with eight mobile. This should clarify all the queries and uncertainties you guys may have with regard to upgrading and downgrading plans:


I asked eight this: Let's say my $8 plan starts on 1st of every month and ends on 31st of every month, and I decided to upgrade to $18 on the 10th of this month. On the 10th, I log into my account and change my plan to $18.

Will I be paying $18, or it will be prorated to 2/3 of $18, and this new $18 plan will renew on 31st of this month?

Or will my subscription plan now be changed to start from 10th of every month and end on 9th of the following month? If so, will I get a partial refund for the $8 I paid for the initial subscription cycle of 1st-31st of the month?

Their answer: The plan upgrade will start immediately and the remaining days will forfeited.

Billing cycle will change to 10th and end on the 9th of the following month.

No refunds will be issued too.

This is only when you are doing plan upgrade. When you are doing the reverse, the change only takes effect at the end of the ongoing cycle, and not immediately when you apply for it.

Hope I have saved some of you the hassle and anxiety of guessing and speculating. Try not to upgrade too early in your current subscription cycle.