Eight Telecom discussion thread

[TyL3r_DuRd3n]

earmarked means blocked from porting?? If so how can they do that, I thought there's no string attached / no contract type of plan. Did you ask why?

nah, din bother to ask.

so everyone, pls expect the unexpected when u wanna port out of Eight.

 

[ZhuTou!]

During the 3 times visit to the service ctr, i always see ppl queuing up for porting issue one.

 

[Asus80]

earmarked means blocked from porting?? If so how can they do that, I thought there's no string attached / no contract type of plan. Did you ask why?

maybe Eight playing mind game same as circles life secure me lock

 

[TyL3r_DuRd3n]

Yup the Malay lady seems very nice. She promise will follow up my case as well.
I see say all clear for now. So i go to ZYM and they say the system glich yesterday. Today 3.30pm will process again which i see the sms. For now all seems green light. Hopefully tonight will go thru all 3 lines.

how is the porting?

 

[tanyj82]

how is the porting?

All go thru. Zym message me make sure thing gone thru.

 

[miragez]

maybe Eight playing mind game same as circles life secure me lock

If the volume of block user high can log complain to IMDA to check on them liao this is unethical way of doing business for no string attached plan. The customer did not breach any of their clauses... why should customer get affected... moreover... some mobile are tied to singpass, paylah, banks and etc .... this kind of game not funny if they cannot get reliable service.

If your service cannot make a customer happy then you should expect people to move out... I mean for those who have better speed can stay as their area probably better with eight or starhub network.

 

[purplecloud9]

My first port-out failed after 3 working days.
As its after day 30 after first failed port-out, I renewed my plan and submitted another port-out. Again it failed.
Emailed Eight and got reply after 5 working days that my previous port-outs failed as my line was inactive. Asked me to submit another port-out. Submitted third port-out the same day, and porting started at 11pm the same day.
I think they need to approve port-out manually in their system backend.

 

[TyL3r_DuRd3n]

My first port-out failed after 3 working days.
As its after day 30 after first failed port-out, I renewed my plan and submitted another port-out. Again it failed.
Emailed Eight and got reply after 5 working days that my previous port-outs failed as my line was inactive. Asked me to submit another port-out. Submitted third port-out the same day, and porting started at 11pm the same day.
I think they need to approve port-out manually in their system backend.

This rings a bell.
Zym replied my email saying Eight's failure port-out message was due to my line was inactive, but my line was VERY active to port-out
eight sux

 

[sibeiTrolled]

Oh well now my turn to get **** from eight (not sure if it's eight problem)

Roaming in Vietnam, first day able to connect to vinaphone.

2nd day around 6-7pm got (forbidden) from vinaphone. All other telco not registerable,

 

[froztheart]

Best IMO is to approach a service centre and hope staff on duty will help to check. Email has become next to useless already.

After my last experience with them, I've lost faith as well.

The last time I emailed them, no response till I went down to service centre 2 months later to sort out port-in issue.

 

[mosmos]

Oh well now my turn to get **** from eight (not sure if it's eight problem)

Roaming in Vietnam, first day able to connect to vinaphone.

2nd day around 6-7pm got (forbidden) from vinaphone. All other telco not registerable,

This one is Eight problem meh?

 

[miragez]

This one is Eight problem meh?

Possible Eight roaming partner have some issues with eight, such event consumer like us will not know one.

 

[Habrosus]

The last time I emailed them, no response till I went down to service centre 2 months later to sort out port-in issue.

I've shared what happened few months back when I wanted to port a line out.

Lost count of emails with no reply or unrelated one/s. Then I visited Punggol and was put on a video call, with "will forward to backend and reply in a couple of days" and of course, no sound no picture. The staff there cannot do anything other than set up those video calls. Don't bother going there anymore.

Until I visited Clementi and was fortunate that the knowledgeable and helpful friendly kakak was there to help me check with them. Email from her came as promised that it'd be solved.

By the time the port over finally happened, I already had my email to IMDA drafted out.

Then... string of silly email "replies" started pouring in for those numerous ones I sent earlier.

I've moved all my important numbers out already.

Like I've said, I feel the original bunch of staff are all gone already. Leftover bunch of (mostly) CMI manning the emails.

 

[Asus80]

Oh well now my turn to get **** from eight (not sure if it's eight problem)

Roaming in Vietnam, first day able to connect to vinaphone.

2nd day around 6-7pm got (forbidden) from vinaphone. All other telco not registerable,

mine also have same problem yesterday evening i in JB connect to DigiCelcom for few hours after midnite network connection lost i try connect another network maxis or umobile unable connect. luckily i have another phone using Zero 1 working perfectly

 

[skazzz]

I've shared what happened few months back when I wanted to port a line out.

Lost count of emails with no reply or unrelated one/s. Then I visited Punggol and was put on a video call, with "will forward to backend and reply in a couple of days" and of course, no sound no picture. The staff there cannot do anything other than set up those video calls. Don't bother going there anymore.

Until I visited Clementi and was fortunate that the knowledgeable and helpful friendly kakak was there to help me check with them. Email from her came as promised that it'd be solved.

By the time the port over finally happened, I already had my email to IMDA drafted out.

Then... string of silly email "replies" started pouring in for those numerous ones I sent earlier.

I've moved all my important numbers out already.

Like I've said, I feel the original bunch of staff are all gone already. Leftover bunch of (mostly) CMI manning the emails.

The key issue is that IMDA take no action against Eight and StarHub to operate this way.

When compared with the recent GovTech case, it highlights concerns about the quality and effectiveness of IMDA role.
IMDA appears to be waiting for backfire instead of taking decisive enforcement steps.

In this is other countries, the outcome would be ...

 

[froztheart]

I've shared what happened few months back when I wanted to port a line out.

Lost count of emails with no reply or unrelated one/s. Then I visited Punggol and was put on a video call, with "will forward to backend and reply in a couple of days" and of course, no sound no picture. The staff there cannot do anything other than set up those video calls. Don't bother going there anymore.

Until I visited Clementi and was fortunate that the knowledgeable and helpful friendly kakak was there to help me check with them. Email from her came as promised that it'd be solved.

By the time the port over finally happened, I already had my email to IMDA drafted out.

Then... string of silly email "replies" started pouring in for those numerous ones I sent earlier.

I've moved all my important numbers out already.

Like I've said, I feel the original bunch of staff are all gone already. Leftover bunch of (mostly) CMI manning the emails.

Yeah, looks to be the case. But I had good experience with Lucky Plaza service center, visited and got it resolved immediately.
As always, good people will leave if management is bad and seems like that's likely the case for Eight too.

Our IMDA also useless, since our laws & regulations regarding these sector is a joke.

 

[Habrosus]

Yeah, looks to be the case. But I had good experience with Lucky Plaza service center, visited and got it resolved immediately.
As always, good people will leave if management is bad and seems like that's likely the case for Eight too.

Our IMDA also useless, since our laws & regulations regarding these sector is a joke.

Yup, went to Lucky Plaza to collect SIM card.

Kakak was training new staff, then another staff helping to attend those waiting in the queue.

Good initiative.

 

[froztheart]

Hi XXX!
Secret's out, and we want to give you a sneak peek before everyone else!
Secure your spot now to unlock early access to the eight online store before everyone else and enjoy up to $88,888 worth of giveaways!
First come, first serve! Save your spot now!
In the meantime, check out our website and follow us on Instagram and Facebook to be the first to know on all the latest happenings with eight - Singapore's Telecom Company of the Year!

Happy you're here,
Team Eight

 

[Jurong640]

Hi XXX!
Secret's out, and we want to give you a sneak peek before everyone else!
Secure your spot now to unlock early access to the eight online store before everyone else and enjoy up to $88,888 worth of giveaways!
First come, first serve! Save your spot now!
In the meantime, check out our website and follow us on Instagram and Facebook to be the first to know on all the latest happenings with eight - Singapore's Telecom Company of the Year!

Happy you're here,
Team Eight

888GB 5G Data, ASEAN and China data soon?

hmm

 

[froztheart]

888GB 5G Data, ASEAN and China data soon?

hmm

Registration links asking about phone brand purchase interest and budget though.
Probably some bundled deals likely