An update to my horrible experience after porting over from Zym to Eight.
For the first few weeks after the porto er was supposedly "successfully", I was not able to receive any OTP via SMS (except from Eight).
On 19 Aug, Went down to Ubi to seek for resolution. The hp shop staff was helpful, but really he could only whatsapp the Eight representative to escalate the issue. I was told someone from Eight will contact me on the issue. But no one did.
I sent multiple emails to
portin@eight.com.sg. No one replied. Even though i knew they are offering cheap plans, I don't think this was the level of service I would get. They obviously weren't ready to provide service, if any at all.
Apparently, after i performed a few tests, it seemed like i could not receive anything from Singtel lines, be it call or sms. And the fact that Zym is riding on Singtel infrastructure. I am wondering if anyone knows this is an indication of a failed/incomplete port in? Who can i get to help with this problem? I am not even sure now if Eight or Zym was the responsible party for this failure to happen.
Anyone with more insights could advise on this? I would greatly appreciate. Or has anyone ported over from Zym and had same or no issues?