Eight Telecom discussion thread

[eddy0505]

already email them in the afternoon but no response, whatsapp is a bot, no number to call, eight support is also 8

auto recharge should be enable by default so dun think that is the problem and dun think sim card get faulty so easily

guess I have to make a trip to the service center tomorrow

Sounds like sim card issue since you have tried on different phones also no signal. If it's renewal problem you should still see signal bars and can receive sms at least 60 days after expiry.. another possibility is both your phones dropped support by eight, which is quite unlikely.

 

[Hakuna Matata]

already email them in the afternoon but no response, whatsapp is a bot, no number to call, eight support is also 8

auto recharge should be enable by default so dun think that is the problem and dun think sim card get faulty so easily

guess I have to make a trip to the service center tomorrow

 

[loganrunning]

Sounds like sim card issue since you have tried on different phones also no signal. If it's renewal problem you should still see signal bars and can receive sms at least 60 days after expiry.. another possibility is both your phones dropped support by eight, which is quite unlikely.

Assuming both phones are at minimum 4G, even VoLTE capable, but not supported by eight, they should still connect to the 4G network -- data and sms should still work. so yah, SIM card may be the issue.

 

[Checkyrmed]

do u all enable wifi calling? or call thru network?

choose automatic network selection?

Possibly only less than 5% of the phones are supported.

 

[tanchoo1]

think I have input my credit card number, does it not automatically recharge?

now I'm not able to receive the otp to login to eight website

Did you set Auto-Recharge to "on"? It isn't automatically set to "on", you may have to manually turn it on.

 

[loganrunning]

Possibly only less than 5% of the phones are supported.

Also depends on whether the telco chooses to support that phone model. On singtel, i had VoWiFI on my nothing phone2. after porting to eight, no more.

Dunno if the MNO does not support VoWiFi on MVNOs (maybe, to have some differentiation)

 

[Hakuna Matata]

Also depends on whether the telco chooses to support that phone model. On singtel, i had VoWiFI on my nothing phone2. after porting to eight, no more.

Dunno if the MNO does not support VoWiFi on MVNOs (maybe, to have some differentiation)

Same here, after ported over from CM to 8, no have WI-FI Calling.
It was there before the switch.

 

[chongtuckmeng66]

Same here, after ported over from CM to 8, no have WI-FI Calling.
It was there before the switch.

I do see VoWiFI logo on my Xiaomi 12T. So maybe phone dependent.

 

[iceoxfch]

Same here, after ported over from CM to 8, no have WI-FI Calling.

Likewise, WiFi calling working on Pixel 8A

 

[Checkyrmed]

Likewise, WiFi calling working on Pixel 8A

For the roaming or local network?

 

[Checkyrmed]

Just tried calling from Austin area. Both maxis n umobile can’t call out to +65 62353535.

Lousy Eight, potential customers better not port over!

Try using the manual registration method and your phone will display "No Service" registering to xxxx".

If you let the phone do the auto selection, you will not see any notification including this warning message, when you toggle the airplane mode.

 

[Checkyrmed]

I'm in Malaysia (JB) and roam on Maxis or UMobile. However, I cannot get VOLTE on both operators, and I can't make any voice calls. Has anyone encountered the same issues?

Check whether your phone has a message stating no service from these operators.

8 mobile is quite unreliable.

 

[whoooo]

Port to eight on Wednesday and instant regret,don't get me wrong I got no issue w the data and coverage but sadly my office in AMK and production site I got 1 -2 bar , upload 0 while DL only 2.66. walk out to open area instant high speed.

Was on GOMO no-issue but just want to save on monthly. Looks like need to port to ST MNVO liao

Can't find on their website anyone know how long before I can port out?after the initial 30days

 

[gapboy]

Port to eight on Wednesday and instant regret,don't get me wrong I got no issue w the data and coverage but sadly my office in AMK and production site I got 1 -2 bar , upload 0 while DL only 2.66. walk out to open area instant high speed.

Was on GOMO no-issue but just want to save on monthly. Looks like need to port to ST MNVO liao

Can't find on their website anyone know how long before I can port out?after the initial 30days

What happens if I do not renew my plan?

• If you miss the date to renew your plan, you can renew it the next day. Simply do it on eight account or visit our retailers/ service centre.
• At your plan expiry, the plan will go into a grace period of 60 days. During which you can receive SMS and notification to recharge. After 60 days, you will continue to receive SMS, however all unused wallet credit will be forfeited.

 

[Jurong640]

Port to eight on Wednesday and instant regret,don't get me wrong I got no issue w the data and coverage but sadly my office in AMK and production site I got 1 -2 bar , upload 0 while DL only 2.66. walk out to open area instant high speed.

Was on GOMO no-issue but just want to save on monthly. Looks like need to port to ST MNVO liao

Can't find on their website anyone know how long before I can port out?after the initial 30days

You can get better speeds on zym . now there is a $7.70 plan. that speed is really slow

 

[iceoxfch]

For the roaming or local network?

Works in Singapore. Haven't tried when overseas.

 

[Uacesg]

Hi all, can I use eight "288 Mins IDD Talktime" to call from overseas (Malaysia) to SG number? No additional charge?

 

[Checkyrmed]

Hi all, can I use eight "288 Mins IDD Talktime" to call from overseas (Malaysia) to SG number? No additional charge?

I doubt that 8 mobile can make any voice call from Malaysia lately, if you read the comments.

 

[privas]

Wah, I tried the roaming for eight telecoms in Malaysia a bit iffy. In the roaming document, it says that roaming can connect to either Maxis or U-Mobile, Both Data roaming is good, but international calls won't work with Automatically Selected Maxis somehow, need to switch lines to U-Mobile, and then it can work. Also, I emailed support and they mentioned that VoLTE must be enabled. Hope this is helpful, will try it on subsequent trips.

 

[MiloMocha]

I got the 200 coins but cannot use to top up Eight. Am I missing something?

Has anyone experienced this? I couldn't use the 50% voucher for 200 coins before it was fully redeemed either.