Eight Telecom discussion thread

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sibeiTrolled

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tanchoo1 said:
Majority of such posts are by morons who didn't read the FAQ regarding 3 to 5 working days for singpost delivery. Then when their SIM card comes the next day, they never delete their misleading posts.
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To add on.

A birdie at singpost that i know informed me that during that initial batch of sign ups for Eight SIM card, address registration for was basically botched. (Eight and starhub has a hand to play in this fiasco)
then comes the other issue
- Missing address
- Name too long
- Address cut off, don't have level, don't have unit
- Registered with surname and left out last name, vice versa
etc....

This issue should be greatly reduced now with the singpass registration but damn, this birdie saw piles undeliverable due to incomplete this and that.
 
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tanchoo1

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sibeiTrolled said:
To add on.

A birdie at singpost that i know informed me that during that initial batch of sign ups for Eight SIM card, address registration for was basically botched. (Eight and starhub has a hand to play in this fiasco)
then comes the other issue
- Missing address
- Name too long
- Address cut off, don't have level, don't have unit
- Registered with surname and left out last name, vice versa
etc....

This issue should be greatly reduced now with the singpass registration but damn, this birdie saw piles undeliverable due to incomplete this and that.
Click to expand...
Eight isn't perfect and I'm sure they occasionally botched up especially initially.

However for those where it is user problem like missing address, missing unit number or level, they're really morons.

And half of them will think it's Eight or Singpost's fault and none of their own.
 
Jirachi

Jirachi

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Jurong640 said:
Not bad. Hope they are clean exclusive retailers.
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sango65 said:
pick-up points should be clean. Anyway, go there is to collect sim card, not go there to sign up / port mobile line and kena extra charges
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gapboy said:
yeap West Side also has a few authorized ones.. and they are clean i believe so.

They didn't put the shop name for easier to find.. for some reasons
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What is the definition of clean in this context?
 
Jirachi

Jirachi

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sibeiTrolled said:
To add on.

A birdie at singpost that i know informed me that during that initial batch of sign ups for Eight SIM card, address registration for was basically botched. (Eight and starhub has a hand to play in this fiasco)
then comes the other issue
- Missing address
- Name too long
- Address cut off, don't have level, don't have unit
- Registered with surname and left out last name, vice versa
etc....

This issue should be greatly reduced now with the singpass registration but damn, this birdie saw piles undeliverable due to incomplete this and that.
Click to expand...
Fault on both parties, imho.

Form should be more restrictive and be more accurate, BUT customers can fill up literally anything that matches the form validation.

Like what you mentioned for names, they just fill up surnames. From a customer POV, if you fill up in some half **** manner, what else do they even think they will get?
 
Skoda29

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I recd circle life email promo 188gb for $8, unlimited in and out going call,forever plan.😳
 
T

tanchoo1

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Jirachi said:
Fault on both parties, imho.

Form should be more restrictive and be more accurate, BUT customers can fill up literally anything that matches the form validation.

Like what you mentioned for names, they just fill up surnames. From a customer POV, if you fill up in some half **** manner, what else do they even think they will get?
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Customer screwing up isn't the problem, after all everyone makes mistakes.

It's when they don't learn from them, or they leave their original "I have not received my SIM card in the post yet, EIGHT IS A SCAM!!!" post and don't delete it even though it's entirely their own fault for not putting in their address correctly, that gives a misleading impression.

That's why always take "EIGHT IS A SCAM" or "WHY IS MY SIM CARD SUDDENLY NOT WORKING" posts with a pinch of salt. Sure, there's a small chance that Eight screwed up and the SIM card is suddenly not working, but it is much more likely that the user "forgot" that their Super Eight plan has ended. Or they put in their credit card details but didn't turn on "Auto Recharge", or a million other things that the user manages to get wrong that you couldn't imagine (didn't see the Double Eight plan lined up in their Account Login page and then say Eight stole their money).

Moronic customers who couldn't be bothered to read the FAQ and also explore their account login pages thoroughly.

That's why I keep saying Eight isn't for everyone. Need some brains to use Eight properly.
 
Jirachi

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tanchoo1 said:
It's when they don't learn from them, or they leave their original "I have not received my SIM card in the post yet, EIGHT IS A SCAM!!!" post and don't delete it even though it's entirely their own fault for not putting in their address correctly, that gives a misleading impression.
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Yup. I absolutely hate this. To be blunt, it is some sort of loser's mentality for such posts.
 
kottty

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Habrosus said:
Until recently I still see FB posts asking about the non-delivery of their SIM cards. One powderful post simply said "where's my SIM card?"
My personal choice is sign up online and collect from the pick up point I'm comfortable with. Just need to provide info from email or SMS, don't need to show ID.
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i Ported all my 6 lines to eight with delivery .non of them fail .. :)


Read HWZ Forum Rules!
 
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vsvs24

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Habrosus said:
Until recently I still see FB posts asking about the non-delivery of their SIM cards. One powderful post simply said "where's my SIM card?"

My personal choice is sign up online and collect from the pick up point I'm comfortable with. Just need to provide info from email or SMS, don't need to show ID.
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Sign up online need to provide credit card details right ?

If go to retail shop, just hand over $8 cash.
 
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