Eight Telecom discussion thread

[R4ng3r]

apologies if this been answered before. My port in failed because the details provided when signing up were incorrect.

I sent email to the support/customer service with all right info. Typically how long it takes for them to respond? Any clue whether going to their shop will be able to solved the issue?

 

[xiaofan]

Seems eight 4g was quite ok in woodlands…….. but most other places cmi

Ditto.
Actually I feel just lock in 4g more stable and steady from my commute from north to cbd. At least can slowly load YouTube and Instagram better than 5g.
If outside, 5g speed beats 4g anytime.

Eight 4G at times is worst then Simba and mostly lag on steaming video. EIght 5G still OK for the time being but may get worst in future.

I can see quite some complaints from Singtel and Singtel MVNO users in this forum about worse 5G experiences after the shutdown of 5G NSA network.

M1/Starhub 5G network (shared the 5G infrastructure) seem to catch up. But again there will be complaints as both SingTel and M1/Starhub 5G networks have weak signal areas.

eight 5G may be worse than Starhub MNO 5G plans and Starhub Prepaid 5G plans now those plans are labeled as 5G+ and have higher priority.
https://www.starhub.com/personal/mobile/mobile-phones-plans/why-choose-starhub-mobile/5g-plus.html
https://www.starhub.com/personal/mobile/starhub-prepaid.html

giga, eight and MyRepublic 5G plans do not have the 5G+ label. CUniq does not even offer 5G plans now.

 

[Jitter]

In this forum, eight, SIMBA, Zym and Zero1 are are the top four in terms of thread post count. There are very few posts about Starhub and M1 MNO plans.

In the real world, probably MNO plans will be the top four, Singtel, Starhub, SIMBA and M1.

This forum is more geared toward lower cost SIM Only plans.

Which 2 roaming is most popular in this forum?

 

[xiaofan]

Which 2 roaming is most popular in this forum?

Haha, probably Zym, SIMBA and eight. Maxx may become popular now that they have provided more roaming data.

 

[CPTMiller]

I can see quite some complaints from Singtel and Singtel MVNO users in this forum about worse 5G experiences after the shutdown of 5G NSA network.

M1/Starhub 5G network (shared the 5G infrastructure) seem to catch up. But again there will be complaints as both SingTel and M1/Starhub 5G networks have weak signal areas.

eight 5G may be worse than Starhub MNO 5G plans and Starhub Prepaid 5G plans now those plans are labeled as 5G+ and have higher priority.
https://www.starhub.com/personal/mobile/mobile-phones-plans/why-choose-starhub-mobile/5g-plus.html
https://www.starhub.com/personal/mobile/mobile-phones-plans/why-choose-starhub-mobile/5g-plus.html

giga, eight and MyRepublic 5G plans do not have the 5G+ label. CUniq does not even offer 5G plans now.

You are right that Eight 5G speed is weaker then Starhub MNO prepaid 5G . For Starhub prepaid I can get 1000mbps download speed but only 400Mbps for Eight 5G.

 

[liangtam]

You are right that Eight 5G speed is weaker then Starhub MNO prepaid 5G . For Starhub prepaid I can get 1000mbps download speed but only 400Mbps for Eight 5G.

It's the same 5G network, it depends on the environment like how near you're to the cell, signal quality, congestion lvl etc
Its possible to hit 1G with eight but its harder to find the right spot and condition than singtel

Results from earlier today
https://www.speedtest.net/result/a/11896683661.png

 

[R4ng3r]

apologies if this been answered before. My port in failed because the details provided when signing up were incorrect.

I sent email to the support/customer service with all right info. Typically how long it takes for them to respond? Any clue whether going to their shop will be able to solved the issue?

Any kind souls able to provide some insights on the above.

Can I drop by their shop to have this sorted out?

 

[gapboy]

Any kind souls able to provide some insights on the above.

Can I drop by their shop to have this sorted out?

port in failed better go direct there are counters to assist you. https://www.eight.com.sg/locations/eight-shops/

did you use this email? https://www.eight.com.sg/get-in-touch/

Mobile	HOME INTERNET
For port-in enquiries: portin@eight.com.sg

 

[Lynxlok94]

Anyone know if the 1 year plan promotions, specifically $108 fortune eight plan can be purchased from Shopee for coins earned thru ShopeeVIP?

 

[chaiscool]

Was at vivo on weekend, $5 plan totally can't load basic site and $8 plan take very long. Both device had to use the mall wifi.

 

[gapboy]

Was at vivo on weekend, $5 plan totally can't load basic site and $8 plan take very long. Both device had to use the mall wifi.

nowadays Eight CMI .. it is already "bad" during my use case last time

 

[R4ng3r]

port in failed better go direct there are counters to assist you. https://www.eight.com.sg/locations/eight-shops/

did you use this email? https://www.eight.com.sg/get-in-touch/

Mobile	HOME INTERNET
For port-in enquiries: portin@eight.com.sg

Thanks for your reply. I really appreciate it.

Yes, I emailed them but no joy in receiving any response from their customer service team.

 

[gapboy]

Thanks for your reply. I really appreciate it.

Yes, I emailed them but no joy in receiving any response from their customer service team.

they are not the "best" for response on email

 

[JAYSCS]

Seriously speaking, lion city has relatively poor coverage and speed compared to other cities, if compared to Taiwan, they are significant better.

On the contrary, i find the local 4G connection and speed are very ok, almost streaming 2 channels of 1080p youtube simultaneously all the time if at home, notwithstanding peak period in crowded locations of cos.

Could it be phone's model that is not able to keep good connection? There is difference in data stability especially if you phone is running hot with too many background processing, the processor will throttle the performance.

 

[limmengteck]

Hi Gurus, seeking advice on below:
1. Do you think 8 will have APAC data roll over? Heard SIMBA has it.

2. Is it easy to convert Physical to eSim? Looking to change phone to iPhone Duo which is eSim only worldwide.

 

[R4ng3r]

they are not the "best" for response on email

Yeah, went down to one of their service centre. The staff helped me to raise a request to cancel the plan.

I will receive a discount code (same value) to apply for the plan again with the correct ID.

 

[hereiam7788]

Hi Gurus, seeking advice on below:
1. Do you think 8 will have APAC data roll over? Heard SIMBA has it.

2. Is it easy to convert Physical to eSim? Looking to change phone to iPhone Duo which is eSim only worldwide

1. Self-Serve eSIM Swaps
Customers no longer need to wait or hassle support to change or replace their eSIM. They can now do it completely on their own directly via the app!

*Where: Service Preferences > Manage my SIM > Swap to eSIM*

Cost: Just a small, nominal fee of $5 ---

2. Alternatively, you can visit an eight service centre or retailer to request the SIM swap in person.

 

[hereiam7788]

Is it that celcomdigi NO LONGER a roaming partner in Bolehland?

I have not been able to roam to Celcomdigi network for few days despite I tried to manually select the network.

maxis and u mobile have no issue.

 

[gapboy]

Is it that celcomdigi NO LONGER a roaming partner in Bolehland?

I have not been able to roam to Celcomdigi network for few days despite I tried to manually select the network.

maxis and u mobile have no issue.

no update on their website https://www.eight.com.sg/mobile/roaming/roaming-countries/

 

[hereiam7788]

no update on their website https://www.eight.com.sg/mobile/roaming/roaming-countries/

Waiting for others to confirm.

it has been few days I could connect to it.