FEVO Prepaid Mastercard

ThreeSteps

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I try to login in to Fevo account using EZ-LINK account credential, but it is invalid.

Try this initial step if you have not done yet :
Login to the EZ-Link mobile app with your EZ-Link account (i.e. NRIC). Reset password, if necessary.


Then, download the latest FEVO mobile app. Login using your EZ-Link account (i.e. NRIC) and password. If you manage to login, you can try to ‘add’ the M1 prepaid card. I can’t advise you on this matter as I do not have an existing M1 prepaid card.
note: there will also be a pop-up notice for you to ‘submit documents’ to verify your FEVO account. This will take 7 days after you have submitted documents. I think this verification has to be completed before any top-up transaction can be done.
 

comex_1

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I've tried, nope.

Try this initial step if you have not done yet :
Login to the EZ-Link mobile app with your EZ-Link account (i.e. NRIC). Reset password, if necessary.


Then, download the latest FEVO mobile app. Login using your EZ-Link account (i.e. NRIC) and password. If you manage to login, you can try to ‘add’ the M1 prepaid card. I can’t advise you on this matter as I do not have an existing M1 prepaid card.
note: there will also be a pop-up notice for you to ‘submit documents’ to verify your FEVO account. This will take 7 days after you have submitted documents. I think this verification has to be completed before any top-up transaction can be done.
 

ThreeSteps

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I've tried, nope.

I notice that this FEVO login only started working 2 days ago. I have login using my EZ-Link account, submit documents and waiting for account verification to be completed.

If you have an active EZ-Link account, maybe you can try to do the FEVO login again next week, or contact the customer support.
 

comex_1

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update:
Today,I can login into Fevo Account by using EZ-LINK Acc ID and Password, upload IC Photo and finally can add my M1 prepaid card. the top up opition is avaliable now.

I notice that this FEVO login only started working 2 days ago. I have login using my EZ-Link account, submit documents and waiting for account verification to be completed.

If you have an active EZ-Link account, maybe you can try to do the FEVO login again next week, or contact the customer support.
 

ThreeSteps

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benlau1

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update:
Today,I can login into Fevo Account by using EZ-LINK Acc ID and Password, upload IC Photo and finally can add my M1 prepaid card. the top up opition is avaliable now.

Did you manage to add more than 1 card to your account?

I can only add one card.
 

jentang

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They asked me for a screenshot of my problem. I don't even know how and where to add new cards. How to screenshot for them? Haha.

Did they get back to you? I called their CSO and they din know what i was talking about........
 

soxwork

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interesting this thread is alive again...can someone pm me a good card to use for topup?

i have a guess but i don't wanna spoil the party and post it here
 

Techno Pride

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don't topup the card.

I tried to topup using their new portal, but failed. Then I saw charges being posted to my credit card of USD$10. The charges are not "pending", they're "posted". Obviously USD$10 is not even the amount I selected.

Damn lousy company.
 

benlau1

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They asked me for a screenshot of my problem. I don't even know how and where to add new cards. How to screenshot for them? Haha.

This card is still as cmi after the relaunch. Why not u ask them back - can you show me a screen shot where you can add a second card?
 

jentang

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Haha. They stopped replying me after my reply. Their service is still as lousy as a few years ago. After my cards expire, I won't be buying and using anymore.

This card is still as cmi after the relaunch. Why not u ask them back - can you show me a screen shot where you can add a second card?
 

laurent_rio

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becareful with the card

i got unathorized charge before on Jan and i alrady raised chargeback but until now no follow up and the horror i check the card from new website, have another unathorized transaction of 250 SGD posted even though the balance left on my card is only 15 SGD and the card already locked ?

How come debit card can post the transaction if balance not enough somemore card already locked ??
 

benlau1

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becareful with the card

i got unathorized charge before on Jan and i alrady raised chargeback but until now no follow up and the horror i check the card from new website, have another unathorized transaction of 250 SGD posted even though the balance left on my card is only 15 SGD and the card already locked ?

How come debit card can post the transaction if balance not enough somemore card already locked ??

Huh? so your balance now become negative?
 

oho

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Today I managed to log in fevo, sign up for ezlink (with document upload), then top-up successfully the Master prepaid credit card.

First attempt failed.
But in 2nd attempt, I log in using IC number (rather than CC number), as suggested by "ThreeSteps" in his post and it worked -- allowed me to sign up for ezlink account so that Top-up option is activated.
A bit of bug here and there. Sometimes hang, but if you go back to previous page n redo, it works.
After document upload (need use hand phone to take image), it says takes 7 days to process, but i ignore and proceeded with Top-up, and get successfully Top-up message with new money amount displayed.
After document upload, can use pc to do Top-up, if you feel it is more secure
 
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