frustrating westone rma

[joncham72]

i rma-ed my um1s on the 16th of october 2010 and until now westone haven't even shipped my unit back from God-knows-where they are repairing it at

bought it from jaben and they told me initially that it would take about 4 to 5 weeks. now its already 11 weeks and still no news

i keep calling jaben and they tell me westone is delaying blah blah alot of other ppl also got into this **** etc etc

anyone on the same boat?

 

[alamakazam]

is common... sometimes just suay

 

[dancingqueen]

Why don't you just send it directly to the local Westone distributor? I'm sure their response should be faster.

 

[joncham72]

Why don't you just send it directly to the local Westone distributor? I'm sure their response should be faster.

i sent it back to the shop which i bought from, jaben.

 

[babyanjel]

i sent it back to the shop which i bought from, jaben.

gongxi gongxi~

 

[joncham72]

gongxi gongxi~

ok.. sounds like i made a huge mistake to buy my IEMs from them?

could you recommend me another shop then?

 

[jermx9]

Stereo at PS?

 

[lengbebe]

lol. in the first place, buying from jaben already is a big mistake. rma to them is even worse.

 

[joncham72]

lol. in the first place, buying from jaben already is a big mistake. rma to them is even worse.

ok now that i know that jaben sucks, are there any other shops out there that you guys frequent?

 

[lesliehan]

Its either Jaben and Stereo. If you buy from Jaben, it shows that you didnt do your research well.

 

[joncham72]

Its either Jaben and Stereo. If you buy from Jaben, it shows that you didnt do your research well.

ok thanks bro now i know... gonna be my last purchase from them already

 

[Silverback84]

wow i notice alot of bad comments for Jaben... Where is breadtalk354 when Jaben needs him?

 

[kennybb]

wow i notice alot of bad comments for Jaben... Where is breadtalk354 when Jaben needs him?

LOL..........



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[Caldoran]

Try calling Westone and ask:

1. If they have received the IEM's
2. If yes, then if they have fixed/replaced it
3. If yes, then if they have shipped it
4. If yes, then if there is a tracking number.

If yes to all, then track your UM1's and patiently wait.
If no to 1, then confront Jaben and ask them exactly what they have done to your UM1's.
If no to 2, then ask them when they are going to do so.
If no to 3, then ask them when they are going to do so.
If no to 4, then just patiently wait for about 2-3 weeks before considering taking action again.

 

[joncham72]

Try calling Westone and ask:

1. If they have received the IEM's
2. If yes, then if they have fixed/replaced it
3. If yes, then if they have shipped it
4. If yes, then if there is a tracking number.

If yes to all, then track your UM1's and patiently wait.
If no to 1, then confront Jaben and ask them exactly what they have done to your UM1's.
If no to 2, then ask them when they are going to do so.
If no to 3, then ask them when they are going to do so.
If no to 4, then just patiently wait for about 2-3 weeks before considering taking action again.

according to jaben, they have received the IEMs

but the unit is not in singapore, apparently they sent it back to the states for repair, so who do i contact?

westone's sg distro?

 

[Chevalier]

according to jaben, they have received the IEMs

but the unit is not in singapore, apparently they sent it back to the states for repair, so who do i contact?

westone's sg distro?

i have dealt directly with westone b4. i sent my Westone 3 to them. 1 week later i get a brand new set as my W3's were still under warranty.

they acknowled that the recieved my faulty set via email

sent an email saying they are looking to see if they can repair

sent an email saying they cant repair and will ship out a new set the next day

next day i get an email with the tracking number.

 

[klanse]

according to jaben, they have received the IEMs

but the unit is not in singapore, apparently they sent it back to the states for repair, so who do i contact?

westone's sg distro?

Dude don't call Jaben. Call (faster response but now it is night over there) or e-mail Westone. westone's customer service is top notch!

their customer service is top notch.

Contact Westone Customer Service by e-mail at: customerservice@westone.com or call us at 800-525-5071.

I dealt with westone many times. Zero problems.

 

[joncham72]

i have dealt directly with westone b4. i sent my Westone 3 to them. 1 week later i get a brand new set as my W3's were still under warranty.

they acknowled that the recieved my faulty set via email

sent an email saying they are looking to see if they can repair

sent an email saying they cant repair and will ship out a new set the next day

next day i get an email with the tracking number.

the damage done to my um1s is not covered under warranty (nozzle broke off)

wait for so long still have to pay at the end of this effing long wait

 

[joncham72]

Dude don't call Jaben. Call (faster response but now it is night over there) or e-mail Westone. westone's customer service is top notch!

their customer service is top notch.

Contact Westone Customer Service by e-mail at: customerservice@westone.com or call us at 800-525-5071.

I dealt with westone many times. Zero problems.

how will they be able to identify my unit?

does it have a serial number?

 

[klanse]

how will they be able to identify my unit?

does it have a serial number?

Normally if you want to claim warranty yourself, westone will give you RMA # (Return Material Authorization). So, I am pretty sure jaben also got RMA number. Just ask it from them. and use that no. to identify ur unit.