ironman4672
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what bad words did he say?
Fujitsu Laptop Users Thread
- Thread starter Noobyboy
- Start date
what bad words did he say?
miltongoh
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I also want to know what he says that need to be deleted.
Hi Guys,
Below is the issue which i have posted up lately. Things have been cleared with understanding.
***********************************************************************
Dear James,
Thank you for writing to the Fujitsu eCustomer Relationship Management
Team.
We have logged your request into our system and the details are as
follows:
Dear Sir,
Please advice for my bad experience of purchasing the LifeBook E8410.
When I got my laptop, the most unexpected thing I saw was dead pixel. I
was a bit disappointed then. I went back to the retail and ask for an
exchange for one to one and I came to realized that the specification.
I
was purchasing was actually been upgraded to a higher specifications of
the same model, so I ask for an upgrade too, where I had pay for the
full payment on the lifebook laptop on the day when they have upgraded
the specification, thus I should be getting the upgraded one instead of
paying the same price and received a lower end machine. On the other
hand, placing an order for the model and not getting the upgraded
specification on the purchased date was too ridiculous. Moreover, the
sales did not inform us on the upgraded specification made on that day
when we make the payment. Should not the sales told us on the upgraded
specification?
I called up the distributor and clarification, and after some argument,
they decided to upgrade the same specification as the day they had
updated the specification. They also denied that the previous laptop
which I have sent it previously did not detected of any dead pixel. I
told them that dead pixel was actually pointed out to the technician
therefore I was entitled for a one to one exchange which stated in the
warranty.
That was ridiculous when they told me this. I was told to wait for a
week to receive my new laptop. Never did I expect that I was told to
wait for another week when I gave them a call at the NTU retail shop by
the sales manager and the technician. What they could say was to just
have to wait... Fujitsu LifeBook is always my dream machine to have
one,
thus I have no choice but to wait. I waited nearly for a month to be
able to meet my LifeBook, but I began so disappointed and furious.
Guess
what I saw? DEAD PIXEL!!!!!!!! This time round, I was awarded 3 * dead
pixel. What is happening to Fujitsu? I immediately called the
technician
and rectify the dead pixel issue but he and the sales manager simply
ignored my unpleasant and ask me to go down to NTU for a test and
rectification else there would not be a one to one exchange.
AT that night I also realized that the specification which was
mentioned
in the web site was not matched! It was clearly showing a resolution of
1680*1050, but my machine was only able to reach up to 1280*800. I
spend
the entire night on the work around but to no valid.
The next morning I called up the technician from Asia Pac on the
clarification on the specification and I was told the maximum
resolution
is 1280*800 and they even told me that there is no 100% free of dead
pixel. (Thinking of why other branding of laptop have made it possible
or to provide best service for dead pixel on newly laptop to the
consumer) I felt cheated. Here again, I got no choice but to bring the
NEW laptop and went to NTU for clarification from the retail manger. I
began to lost patient on them. At the retail, I show the dead pixels(3
dead pixel) to the technician, and the funny thing was that he told me
that the dead pixels were too small and he was not able to change a new
LCD for me. That was the first I heard such services from Fujitsu's
product. That comments don*t sound good to me. I bought the machine
with
defects yet not able to get it fixed. The boss of the retail could not
do anything as she said that the laptop was provided by Asia Pac which
was out of your hand to be concerned of. But she suggested me to take a
look at another machine from 2 female students who came to collect
their
new purchase of the same model Fujitsu LifeBook E8410. To my surprise!
I
found one red dead pixel on the screen. I immediately show my friends
on
the dead pixel, and they could witness it. Poor female students were
not
notified by the technician whom was at the scene too. He simple just
says he could not found any. He is inefficient and unprofessional who
might just want to send out the goods.
I have escalated the matter to the Computer Eng Dept, but no valid.
What
they could say was to live with it or to do a full refund.
I have print out all documents and have decided to have a full refund,
and plan to log a file CASE against this issue as well as to get
justice
from the main Fujitsu manufacturer. So please be aware of the quality
of
the goods at NTU retails or to be sorry at later stage. So far for a
total of 3 laptops of Fujitsu LifeBook I have seen, there are all
present with dead pixel which the management of the Computer Dept has
noticed too. But the price of the laptop was reasonable, but the
Services provided were real bad!
I will be looking forward for your advice. Thanks.
Refer to
http://www.ntu.edu.sg/CITS2/computerdeals/NB_Detail.asp?sn=2
Best Regards
James
***********************************************************************
I wish to clarify that the previous entry that I have posted was due to some misunderstanding on my end.
My sincere apologizes to all the affected parties; i.e. AsiaPac Distribution Pte Ltd, Fujitsu, NTU Retail & the Computer Eng Dept for all the inconvenience I have caused.
Below is the issue which i have posted up lately. Things have been cleared with understanding.
***********************************************************************
Dear James,
Thank you for writing to the Fujitsu eCustomer Relationship Management
Team.
We have logged your request into our system and the details are as
follows:
Dear Sir,
Please advice for my bad experience of purchasing the LifeBook E8410.
When I got my laptop, the most unexpected thing I saw was dead pixel. I
was a bit disappointed then. I went back to the retail and ask for an
exchange for one to one and I came to realized that the specification.
I
was purchasing was actually been upgraded to a higher specifications of
the same model, so I ask for an upgrade too, where I had pay for the
full payment on the lifebook laptop on the day when they have upgraded
the specification, thus I should be getting the upgraded one instead of
paying the same price and received a lower end machine. On the other
hand, placing an order for the model and not getting the upgraded
specification on the purchased date was too ridiculous. Moreover, the
sales did not inform us on the upgraded specification made on that day
when we make the payment. Should not the sales told us on the upgraded
specification?
I called up the distributor and clarification, and after some argument,
they decided to upgrade the same specification as the day they had
updated the specification. They also denied that the previous laptop
which I have sent it previously did not detected of any dead pixel. I
told them that dead pixel was actually pointed out to the technician
therefore I was entitled for a one to one exchange which stated in the
warranty.
That was ridiculous when they told me this. I was told to wait for a
week to receive my new laptop. Never did I expect that I was told to
wait for another week when I gave them a call at the NTU retail shop by
the sales manager and the technician. What they could say was to just
have to wait... Fujitsu LifeBook is always my dream machine to have
one,
thus I have no choice but to wait. I waited nearly for a month to be
able to meet my LifeBook, but I began so disappointed and furious.
Guess
what I saw? DEAD PIXEL!!!!!!!! This time round, I was awarded 3 * dead
pixel. What is happening to Fujitsu? I immediately called the
technician
and rectify the dead pixel issue but he and the sales manager simply
ignored my unpleasant and ask me to go down to NTU for a test and
rectification else there would not be a one to one exchange.
AT that night I also realized that the specification which was
mentioned
in the web site was not matched! It was clearly showing a resolution of
1680*1050, but my machine was only able to reach up to 1280*800. I
spend
the entire night on the work around but to no valid.
The next morning I called up the technician from Asia Pac on the
clarification on the specification and I was told the maximum
resolution
is 1280*800 and they even told me that there is no 100% free of dead
pixel. (Thinking of why other branding of laptop have made it possible
or to provide best service for dead pixel on newly laptop to the
consumer) I felt cheated. Here again, I got no choice but to bring the
NEW laptop and went to NTU for clarification from the retail manger. I
began to lost patient on them. At the retail, I show the dead pixels(3
dead pixel) to the technician, and the funny thing was that he told me
that the dead pixels were too small and he was not able to change a new
LCD for me. That was the first I heard such services from Fujitsu's
product. That comments don*t sound good to me. I bought the machine
with
defects yet not able to get it fixed. The boss of the retail could not
do anything as she said that the laptop was provided by Asia Pac which
was out of your hand to be concerned of. But she suggested me to take a
look at another machine from 2 female students who came to collect
their
new purchase of the same model Fujitsu LifeBook E8410. To my surprise!
I
found one red dead pixel on the screen. I immediately show my friends
on
the dead pixel, and they could witness it. Poor female students were
not
notified by the technician whom was at the scene too. He simple just
says he could not found any. He is inefficient and unprofessional who
might just want to send out the goods.
I have escalated the matter to the Computer Eng Dept, but no valid.
What
they could say was to live with it or to do a full refund.
I have print out all documents and have decided to have a full refund,
and plan to log a file CASE against this issue as well as to get
justice
from the main Fujitsu manufacturer. So please be aware of the quality
of
the goods at NTU retails or to be sorry at later stage. So far for a
total of 3 laptops of Fujitsu LifeBook I have seen, there are all
present with dead pixel which the management of the Computer Dept has
noticed too. But the price of the laptop was reasonable, but the
Services provided were real bad!
I will be looking forward for your advice. Thanks.
Refer to
http://www.ntu.edu.sg/CITS2/computerdeals/NB_Detail.asp?sn=2
Best Regards
James
***********************************************************************
I wish to clarify that the previous entry that I have posted was due to some misunderstanding on my end.
My sincere apologizes to all the affected parties; i.e. AsiaPac Distribution Pte Ltd, Fujitsu, NTU Retail & the Computer Eng Dept for all the inconvenience I have caused.
Well, rather than getting others to fixed your notebook when you still have warranty. Why not get it fixed via the Service Center where your notebook is at specialist care? (Well, in such case where ESPECIALLY people who are well-versed in ONLY fujitsu notebook.)
So you may take that I am personally here not sharing, not contributing but to push you to the service center.
My 2 cents.
I understand your point. thank you. Btw i dont have warranty any more. So does the $80 charge
in maintance include the replacement of fan?
miltongoh
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Well, If you are out of warranty, as in out of the 1/3 years local warranty. Then hardware will still be chargeable. Service charge is still $80 excluding GST.
nope, mine is w/o 3G... when i bought e S6410, 3G version was not released.
and i dun think it ever will with S6510 replacing it
NsX_R
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Oic.. btw u got any problem with ur print screen? My print screen seems not working..
miltongoh
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Function.....
miltongoh
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Press Function along with the key you want. Like printscreen. Just like Ctrl + C = Copy...
miltongoh
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You are most welcome.
Hii... juz went sim lim sq to take a look at the laptops... found that S6410LEVB & S6510CVB is not using the latest processor... will it be vv slow to run XP?
Anyone can comment whether S6410LEVB or S6510CVB is a better choice as their price is not vv much different....
Thank you! (Pls pardon my ignorant on laptops....
)
Anyone can comment whether S6410LEVB or S6510CVB is a better choice as their price is not vv much different....
Thank you! (Pls pardon my ignorant on laptops....
)Out of 1st year warranty base on 3 years standard warranty hardware is NOT chargeable, parts are still warranty. You only have to pay $80 service charge.
I think miltongoh meant changeable.
Hii... juz went sim lim sq to take a look at the laptops... found that S6410LEVB & S6510CVB is not using the latest processor... will it be vv slow to run XP?
Anyone can comment whether S6410LEVB or S6510CVB is a better choice as their price is not vv much different....
Thank you! (Pls pardon my ignorant on laptops....
do you mean vista?
cuz xp shouldnt take up too much processing power or ram right?
If me I would go for 6510 cuz 14.1" instead of 13.3" and 1.7kg compared to 1.9kg at weight saver option.
but the s6510 seems to have varying prices due to different processors and 3.5G functions... does anyone know more about this?
miltongoh
Master Member
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S6510CVB
1.7kg
C2D T7250 (2.0Ghz)
VISTA BUSINESS
14.1" WXGA SuperFine (Back Lit LED)
1GB DDR2 (667Mhz)
120GB SATA
4965AGN
DL DVD SuperMulti
1.3MP Cam
~2.5k
S6510G3VB
1.7kg
C2D T9300 (2.5Ghz, 6MB L2 Cache, 800Mhz FSB))
VISTA BUSINESS
14.1" WXGA SuperFine (Back Lit LED)
2GB DDR2 (667Mhz)
250GB SATA
4965AGN
DL DVD SuperMulti
1.3MP Cam
3.5G UMTS
Fingerprint Sensor
Bluetooth
~3.5k
specs correct as of previous Fujitsu IT Fair, for accurate pricing pls check with outlets
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