Update:
A staff whom had served me on the day of purchase had given me a call and apologised. He told me his boss had saw this thread and had asked him to call me.
I had also told him my intentions are to raise awareness of the service standards of Fuwell had dropped and the purchasing experience is far from great. He acknowledges the issue and agreed that the Sales staff could had handled it better.
At least the management of Fuwell took responsibilities and apologised. Let’s hope they could improve on the staff customer service standards after this incident.
———————————————————
Just want to vent out my displeasure with Fuwell experience.
I been doing up a new rig once every 2-3 years. For those who knows me, I would often do up SLI, Xfire, Tri Sli since 2012.
Last month when my rig is down, I decided to decommission my 1080ti sli rig and get a new rig.
So I head to Fuwell and purchase a mid tier rig, full system with 3070.
As I was lazy to fix up the pc myself, I gladly paid $20 for installation fees. Which was the start of nightmare.
When I got home, I found out the following from my casing accessories are missing.
- GPU vertical riser
- top fan mounting screws (u can’t use normal screws on NR200P top mount fans)
- fan grill (I don’t need it so I did not bother to tell them it’s missing)
I called Fuwell next day and head down. When I went into the shop and told the salesperson I am here to collect the missing GPU riser and top fan mount kit. The sales person shows displeasure and was pretty rude showing me attitude.
The tall salesperson just passed me 4 fan screws (normal one). I told him off, if I need the screws I won’t even bother come down. I want my gpu riser and quick mount screws which is supposed to comes with them. That guy went to the back and returned with the items I need.
I thought it’s over, till I found out they also did not give me the ARGB cable connection cables for my AMD prism wraith cooler.
Once again I called them and told them that they had taken my cables again without returning me. The salesperson told me to come down next day to collect.
When I reached the shop the next day, the same tall rude sales person was there and I told him I am there to collect the cables.
This time round he came back with the right cables and passed to me.
When I receive the cables, I asked him. Why is it that they would keep all the items that are essential to the items I had bought. Shouldn’t it be returned to the customer when I had purchased the item.
He simply replied, “uncle who fix your rig will keep whatever item is not installed in the system”. I told him, I had paid for the items, whatever is not installed should have returned to customer. I had to come down twice to hunt for the items which are supposed to return to me.
Sadly, no more Fuwell for me.
A staff whom had served me on the day of purchase had given me a call and apologised. He told me his boss had saw this thread and had asked him to call me.
I had also told him my intentions are to raise awareness of the service standards of Fuwell had dropped and the purchasing experience is far from great. He acknowledges the issue and agreed that the Sales staff could had handled it better.
At least the management of Fuwell took responsibilities and apologised. Let’s hope they could improve on the staff customer service standards after this incident.
———————————————————
Just want to vent out my displeasure with Fuwell experience.
I been doing up a new rig once every 2-3 years. For those who knows me, I would often do up SLI, Xfire, Tri Sli since 2012.
Last month when my rig is down, I decided to decommission my 1080ti sli rig and get a new rig.
So I head to Fuwell and purchase a mid tier rig, full system with 3070.
As I was lazy to fix up the pc myself, I gladly paid $20 for installation fees. Which was the start of nightmare.
When I got home, I found out the following from my casing accessories are missing.
- GPU vertical riser
- top fan mounting screws (u can’t use normal screws on NR200P top mount fans)
- fan grill (I don’t need it so I did not bother to tell them it’s missing)
I called Fuwell next day and head down. When I went into the shop and told the salesperson I am here to collect the missing GPU riser and top fan mount kit. The sales person shows displeasure and was pretty rude showing me attitude.
The tall salesperson just passed me 4 fan screws (normal one). I told him off, if I need the screws I won’t even bother come down. I want my gpu riser and quick mount screws which is supposed to comes with them. That guy went to the back and returned with the items I need.
I thought it’s over, till I found out they also did not give me the ARGB cable connection cables for my AMD prism wraith cooler.
Once again I called them and told them that they had taken my cables again without returning me. The salesperson told me to come down next day to collect.
When I reached the shop the next day, the same tall rude sales person was there and I told him I am there to collect the cables.
This time round he came back with the right cables and passed to me.
When I receive the cables, I asked him. Why is it that they would keep all the items that are essential to the items I had bought. Shouldn’t it be returned to the customer when I had purchased the item.
He simply replied, “uncle who fix your rig will keep whatever item is not installed in the system”. I told him, I had paid for the items, whatever is not installed should have returned to customer. I had to come down twice to hunt for the items which are supposed to return to me.
Sadly, no more Fuwell for me.
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