Fuwell, total disappointment.

[Assault]

I went into fuwell once to enquire about parts availability, but that one time became my last. Super rude customer service.

I find that, if you do your homework online in advance first (know what you want before walking in) most of the shops in SLS are ok. I mean you just ask this got stock or not, that kind of easy questions, they can handle la.

I think they get confused when you ask them difficult questions that require some thinking and that's when they turn rude or unresponsive...

 

[Cedesria]

I find that, if you do your homework online in advance first (know what you want before walking in) most of the shops in SLS are ok. I mean you just ask this got stock or not, that kind of easy questions, they can handle la.

I think they get confused when you ask them difficult questions that require some thinking and that's when they turn rude or unresponsive...

My case? It’s more like acting like thugs when what I asked for are the items are supposed to be given back to me haha.

 

[transparos]

I not sure who is the one that fixed up my pc. All I know is I paid FUWELL to get the job done it’s not about the mounting kit, gpu riser or even the cables for cooler. But it’s the ethnic of the shop itself.

They can gladly keep the fan screws, cable tie or even my sata cables. But they kept the essential tools and items and can still tell me if it’s not installed the uncle will keep them.

So if I don’t want my GPU to install in the rig, they will keep it too?

jin dangerous, later they installed second hand parts on your pc and keep the new ones

 

[transparos]

My experience for Tradepac rig installation, they also keep the extra screws and cables. So far I did not encounter any issue with them.

ya. tradepac do keep it, but on a price point perspective, if you are to choose between tradepac and fuwell, might as well go for tradepac, at least u save much more lol

 

[|XcElLeNcE|]

Wanted a full ITX build from them but they ran out of SFX power supply. I told them whether can i buy the full build excluding the power supply which i can get it from another shop, they told me the RTX 3070 i wanted minimum power requirements is 1000W and the Corsair SFX 600W i wanted is not enough to power the card. They refuse to sell me the GPU without the complete power supply. End up my bought my build from another shop.

 

[|XcElLeNcE|]

Wanted a full ITX build from them but they ran out of SFX power supply. I told them whether can i buy the full build excluding the power supply which i can get it from another shop, they told me the RTX 3070 i wanted minimum power requirements is 1000W and the Corsair SFX 600W i wanted is not enough to power the card. They refuse to sell me the GPU without the complete power supply. End up my bought my build from another shop. Seriously 1000W PSU for RTX 3070!

 

[CopySeeSewDye]

Wanted a full ITX build from them but they ran out of SFX power supply. I told them whether can i buy the full build excluding the power supply which i can get it from another shop, they told me the RTX 3070 i wanted minimum power requirements is 1000W and the Corsair SFX 600W i wanted is not enough to power the card. They refuse to sell me the GPU without the complete power supply. End up my bought my build from another shop.

Wow 3070 min 1000w my pc gonna blow up gg

 

[Limexx]

That's why either get direct from distro if want local or else just buy from Amazon or Newegg. Can't trust these people

 

[Kiwi8]

Really sad case that might just be the death knell for SLS.

 

[Mclairs83]

can move over to Infinity Computers next time.. Wenxie and Jolin is there.. they are "ex-fuwell" staffs.

i totally agree with TS. when i buy a thing i expect to receive everything including the ******* CD driver in the box. if u want to take, shop should go through with me what are the things that i don't want. then they can jolly well take it away.

anyway didn't expect them to turn out to be lidat..such disappointment really.

 

[bauer24]

Sad to read about this because Fuwell was really a (or the) market leader in customer service and after-sales support about maybe 7 to 10 years ago.

Now, I just go for cheapest option wherever I can find them BUT i gotta say - I do miss window shopping around SLS.

 

[bauer24]

Sorry, noob question. We're able to go up to distro and purchase direct?

What are the upsides to this?

That's why either get direct from distro if want local or else just buy from Amazon or Newegg. Can't trust these people

 

[alamakazim]

can move over to Infinity Computers next time.. Wenxie and Jolin is there.. they are "ex-fuwell" staffs.

i totally agree with TS. when i buy a thing i expect to receive everything including the ******* CD driver in the box. if u want to take, shop should go through with me what are the things that i don't want. then they can jolly well take it away.

anyway didn't expect them to turn out to be lidat..such disappointment really.

Last time is like that la.. all put inside the motherboard box

Frankly... As a ex SI employee... I would just give all the junk to customer

U know how much power cable, screws etc we collected through out the years.. is insane

 

[stillgottheblues]

Thanks for sharing about this sai store attitude.

 

[tigerwoods]

Last time is like that la.. all put inside the motherboard box

Frankly... As a ex SI employee... I would just give all the junk to customer

U know how much power cable, screws etc we collected through out the years.. is insane

I think you just proved a point

 

[newhouseslope]

I was actually going to buy parts from fuwell very soon cos I saw they offer the monitor I want then I saw this, but anyone can confirm if we don't engage them to help us build usually the stuff we get no taiji one?

Or infinity computer as mclairs83 recommended and tradepac more highly regarded by experienced DIY builders?

 

[songboh9696]

So does it mean fuwell should give you back all the boxes and wrapper as well and let TS bring it back ?... As a seasoned builder you also not very smart and didn't notice all these stuff not returned to you. Just my 2 cents.

Ps bottom line I still support TS.. should go Facebook and stir them.

 

[lovecats]

So does it mean fuwell should give you back all the boxes and wrapper as well and let TS bring it back ?... As a seasoned builder you also not very smart and didn't notice all these stuff not returned to you. Just my 2 cents.

Ps bottom line I still support TS.. should go Facebook and stir them.

Don't strawman. No one is asking for the wrappers

 

[lovecats]

Idk but aftershock does this too right? But the difference is they're a boutique desktop brand and Fuwell isn't lol

Aftershock customers are not paying for the full boxed versions of the products. Don't compare oranges with apples

 

[hyperfuse]

Sadly nope, too pissed to even bother to ask. Actually I wasn’t that pissed, but with this sales person attitude that had shown me as if I owed them. It made me even more pissed that’s why when the second time I head down I straight shoot him why item was not given when it supposed to be return.

that is why that person is a computer shop salesman. cant expect top quality service from a mere salesman

thats all he can do in life, a computer shop salesman. Hope he is reading this.