Google Pixel 9 Pro Fold

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joesph

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EmPtYsOuLz said:
wow fantastic customer service

I got an email at 2+pm today to inform me that my Google pay account is suspended and asked me to upload information for verification
Another email at 3pm to say that my order is cancelled

Just saw the emails and contacted the customer support chat.
Went back and fro with a generic AI agent which just repeats for me to resubmit my order when there is no longer such an option (no more stock)

Terrible experience, think I'll sit out on this already
Click to expand...
request a callback
 
limmk

limmk

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garychengjw said:
Prepared to dispatch :s12:
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CVzaJb9.png
 
Navillera

Navillera

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Anyone's card got charged twice?

Charged once during order

Charged again during dispatch. Hmm
 
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Chevalier

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Navillera said:
Anyone's card got charged twice?

Charged once during order

Charged again during dispatch. Hmm
Click to expand...
mine.

the initial charge i placed when ordering is still "pending" so its not "charged". if its not charged within a week of ordering, the "pending" charge will be cancelled and the credit restored
 
EmPtYsOuLz

EmPtYsOuLz

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Loser said:
That's shocking, I have a few questions:
1.How is the Google store order related to your Google pay account? Did you pay via CC saved to Google pay?
2. What kind of information for verification did they request?
3. When did you place the order?
Click to expand...

yes, when checking out they will only allow you to use a card that is saved on your Google pay account

I had to upload a picture of my bank card and NRIC. I was also led to a process to do an authorisation and provide a code that was within the bank authorisation.
That solved my Google Pay related problem but still my order was cancelled.


I ordered on 23 Aug
 
EmPtYsOuLz

EmPtYsOuLz

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joesph said:
request a callback
Click to expand...

Just did and was connected to an offshore India call center.
Was on the line for 15 minutes (mostly waiting as the CSO had to check details) but was basically told the same thing
CSO just repeatedly apologised and said that there was nothing I could do but make a new order (256 no longer in stock so I need to order the 512) and hope that it gets delivered before Oct (which should have been 4 Sept for me)

Terrible all round experience
 
Loser

Loser

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EmPtYsOuLz said:
Just did and was connected to an offshore India call center.
Was on the line for 15 minutes (mostly waiting as the CSO had to check details) but was basically told the same thing
CSO just repeatedly apologised and said that there was nothing I could do but make a new order (256 no longer in stock so I need to order the 512) and hope that it gets delivered before Oct (which should have been 4 Sept for me)

Terrible all round experience
Click to expand...
I guess the only good takeaway is your next google store order on the same card would not be declined in this way.

Was it a new card? I can't think of any scenario where they would decline a card like that.
 
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