Hello from DBS Bank!

[koreanlover]

then when you renew a card after 5 years leh?? Got new token?

No they will send you a new card.
Token you will have to ask separately when the battery runs out or spoilt.

 

[viktOzzz]

Hi viktOzzz, DBS iBanking is compatible with Mozilla Firefox browser (version 31 onwards). Would suggest you may want to update your browser if you haven't done so, clear your cache and activate Javascript.

https://www.dbs.com.sg/personal/ibanking/faq/technical.page

Hi DBS,

Thanks for your reply.

Will check later and do so...

 

[Trazora]

Wow, DBS Bank team still hard at work at nite...

Yes, very hardworking and dedicated people

 

[aoptionwriter]

Don't we expect the bank never sleep so that we can sleep soundly?

Yes, very hardworking and dedicated people

 

[Trazora]

Don't we expect the bank never sleep so that we can sleep soundly?

Lol yea i there is a bunch of people eg CSO that is operating 24/7

 

[xiaowhois]

Lol yea i there is a bunch of people eg CSO that is operating 24/7

i believe the person behind hwz forum dbs account should be their marketing staff not CSO

 

[clayghost]

i believe the person behind hwz forum dbs account should be their marketing staff not CSO

They can help directs some questions and answers simple requests ba.

 

[kokitty]

Was there an option to select reporting a fraudulent transaction?
If so, then it should be faster?

No option to report fraudulent transaction. Only for lost cards. I guess they wouldn't put in a special option for that else everyone be led to thinking that it is very frequent with OCBC's cards to warrant a special option lol.

Anyway, if anyone has time... just go to the Money mind forum and search through people's feedback on OCBC's "fantastic" customer service standards. I'm not against cutting cost if it warrants. But maybe cut the the sponsorship of OCBC Cycle etc before you cut on customer direct touchpoint. Customer service is also a brand management touchpoint and a very crucial one cos your customers can be your strongest and most profitable brand advocates.

 

[kokitty]

About fraudulent transactions, please report it immediately to us and we'll cancel and arrange a new card for you.

Once you report that your card is lost or stolen, you will not be liable for any fraudulent transactions on your lost or stolen card from the time you notify us.

Just call our Customer Service Centre on 1800 111 1111, if you happen to be travelling you can reach us at 65 6327 2265.

Thanks for the assurance, DBS Bank.

For DBS Bank, i have no worries at the moment and please maintain current standard at the very least. And yes, you guys are the bank i call most often since the bulk of my banking r/s is with you guys. All calls are picked up within 10 mins max.

 

[yknyong1]

Thanks for the assurance, DBS Bank.

For DBS Bank, i have no worries at the moment and please maintain current standard at the very least. And yes, you guys are the bank i call most often since the bulk of my banking r/s is with you guys. All calls are picked up within 10 mins max.

Hi DBS

If a debit card is expiring soon, what would happen? Would the bank send a new debit card with extended card expiry?

 

[yknyong1]

i believe the person behind hwz forum dbs account should be their marketing staff not CSO

At least they try to engage customers and provide useful information. It is better than nothing

 

[yknyong1]

So never be greedy when it comes to wealth. Nothing is enough. Grab more while you can

I think this kiasuism is very unique to Singapore and is why many discounts / rebates / benefits get downsized in a short while

 

[yknyong1]

dbs tml will break 14$?

Broken already. Now $13.63

 

[DBS Bank]

Hi DBS

If a debit card is expiring soon, what would happen? Would the bank send a new debit card with extended card expiry?

Yes, you'll get a replacement mailed to you. And then you can do the usual card activation through iBanking before you use the card.

 

[denial86]

i believe the person behind hwz forum dbs account should be their marketing staff not CSO

At least they seem to have answers readily.

 

[Trazora]

I think this kiasuism is very unique to Singapore and is why many discounts / rebates / benefits get downsized in a short while

Not true lah. Some other country also just as kiasu or even more kiasu.

 

[batniss]

At least they seem to have answers readily.

that's interesting to know

 

[yknyong1]

Yes, you'll get a replacement mailed to you. And then you can do the usual card activation through iBanking before you use the card.

Thanks for the answer!

 

[bunnypangsai]

Yes, you'll get a replacement mailed to you. And then you can do the usual card activation through iBanking before you use the card.

then let say i want to change to a different kind of card leh? Cos yall got so many different kinds, safra la, passion, taka, treasures.

 

[kokitty]

then let say i want to change to a different kind of card leh? Cos yall got so many different kinds, safra la, passion, taka, treasures.

no need to change... just apply for a new card and cancel the old one?