Hello from DBS Bank!

[T H I N K]

Hello DBS

We noticed the tnc for DBS Woman's Card was revised and uploaded at DBS website on 6/6/2016 after 6.30pm.

When will this revised tnc take effect?

If it is immediate, then it should only affect transactions made after 6/6/2016, ie the date the tnc was revised?

Why customers not informed via the website notice/email?

Thanks

 

[Danden]

Hello DBS

We noticed the tnc for DBS Woman's Card was revised and uploaded at DBS website on 6/6/2016 after 6.30pm.

When will this revised tnc take effect?

If it is immediate, then it should only affect transactions made after 6/6/2016, ie the date the tnc was revised?

Why customers not informed via the website notice/email?

Thanks

new T&C
5. DBS Points shall not be awarded for the following:
a) Payments made via telephone or mail order
b) Payments to government institutions
c) Payments to financial institutions (including banks and brokerages)
d) Payments to insurance companies
e) Utility bill payments
f) Donations
g) Payment of funds to prepaid accounts and merchants who are categorized as “payment service providers”
h) Payments to schools, hospitals, professional service providers and payment for parking lots
i) Payments made via AXS and SAM online/ibanking bill payment transactions, EZ-Reload (Auto Top-Up)
transactions and eNets transactions
j) Any other transactions determined by DBS from time to time

 

[BanGzi]

under the new T&C, is paypal still eligible for 10x for dbs women's card?
thanks.

 

[DBS Bank]

Hello DBS

We noticed the tnc for DBS Woman's Card was revised and uploaded at DBS website on 6/6/2016 after 6.30pm.

When will this revised tnc take effect?

If it is immediate, then it should only affect transactions made after 6/6/2016, ie the date the tnc was revised?

Why customers not informed via the website notice/email?

Thanks

Hi T H I N K,

Yes, there was an update to the T&Cs on our website on 7 June, however we have not made any changes to how additional bonus points for online purchases are awarded, the update was meant to provide greater clarity to all. As such, there was no need to send out service eDMs or SMS.

 

[oceanicmanta]

Hi T H I N K,

Yes, there was an update to the T&Cs on our website on 7 June, however we have not made any changes to how additional bonus points for online purchases are awarded, the update was meant to provide greater clarity to all. As such, there was no need to send out service eDMs or SMS.

an update ... without changes ... hmm, dont get it.

clearly something has changed or was updated ?

 

[DBS Bank]

an update ... without changes ... hmm, dont get it.

clearly something has changed or was updated ?

It's an update to provide better clarity, but the way points are awarded for online purchases have not been changed.

 

[oceanicmanta]

It's an update to provide better clarity, but the way points are awarded for online purchases have not been changed.

sorry to press, but please could you highlight which area/s needed more clarity ?

thanks

 

[DBS Bank]

sorry to press, but please could you highlight which area/s needed more clarity ?

thanks

Online purchases - the updated version leaves less room for misinterpretation

 

[ska13a]

Online purchases - the updated version leaves less room for misinterpretation

with this statement in mind, does it mean those that will obtain points via dbs women card would also be eligible on dbs livefresh card?
being, livefresh card did the same update at the earlier stage.
please advise.

if the answer is no, the the statement doesnt gel so well.

 

[DBS Bank]

with this statement in mind, does it mean those that will obtain points via dbs women card would also be eligible on dbs livefresh card?
being, livefresh card did the same update at the earlier stage.
please advise.

if the answer is no, the the statement doesnt gel so well.

Gd morning, are you asking if eligible purchases for points on the DBS Women's Card (e.g. 5x or 10x points), are also eligible for points on the DBS Live Fresh card (3x DBS points) ?

 

[ska13a]

Gd morning, are you asking if eligible purchases for points on the DBS Women's Card (e.g. 5x or 10x points), are also eligible for points on the DBS Live Fresh card (3x DBS points) ?

hi, yes you are right.

example a $10 purchase via abc.com is eligible for 5 or 10x due to no changes in term except for clarity

depending on which woman card, it also mean dbs livefresh and/or other dbs card should be eligible

if using dbs livefresh, it would mean 5% + 3x being the merchant follow the same guideline as per all dbs card and/or dbs women/livefresh

if this is confusing, then your information is confusing others instead.

 

[ska13a]

on top of the above post, i refer to your last 2 post
a - for clarity
b - less room for misinterpretation

so is the merchant list changed? if yes, statement don't gel as many have posted that at the moment there is no change to the card
mechanics

its dbs decision to provide a up to date information on this platform or only via hotline?
perhaps that would be more relevant

 

[DBS Bank]

hi, yes you are right.

example a $10 purchase via abc.com is eligible for 5 or 10x due to no changes in term except for clarity

depending on which woman card, it also mean dbs livefresh and/or other dbs card should be eligible

if using dbs livefresh, it would mean 5% + 3x being the merchant follow the same guideline as per all dbs card and/or dbs women/livefresh

if this is confusing, then your information is confusing others instead.

That should be right, to use a more specific example, a $100 purchase on lazada.com (on-line merchant) will qualify for DBS points on the Women's card if that card is used; If the Live Fresh card is used, then that purchase will also qualify for 3x points +5% cash back - subject to the other T&C of each card, e.g. min spend

Is there any specific incident or merchant you're referring to?

 

[honeyNsugar]

the new mobile app is good to use . the finger print verification is very handy

boing boing boing HardwareZone Forums app

 

[ska13a]

That should be right, to use a more specific example, a $100 purchase on lazada.com (on-line merchant) will qualify for DBS points on the Women's card if that card is used; If the Live Fresh card is used, then that purchase will also qualify for 3x points +5% cash back - subject to the other T&C of each card, e.g. min spend

Is there any specific incident or merchant you're referring to?

i would say many have called hotline for this topic and cso would have responded the same to many.

just for clarity but no changes in merchant and/or issuance of point.

so i would say the general reply provided by cso would be same as livefresh since both have same set of t&c specifically for exclusion which many have pointed out?

 

[claudechew]

Hi DBS,

Can i check the rebates for spend and get will be credited when?

For both 25-27 Apr and 19-25 May spending?
Thanks!

 

[DBS Bank]

Hi DBS,

Can i check the rebates for spend and get will be credited when?

For both 25-27 Apr and 19-25 May spending?
Thanks!

Hi claudechew,

For GOSF, it will be credited by 30 June.
For OSF, it's 31 July

 

[ruixiang92]

Hi,

We have a msig dbs travel insurance. My friend's phone is believed to be stolen/pickpocket. What documents do I need to file an insurance claim?

 

[oceanicmanta]

Hi,

We have a msig dbs travel insurance. My friend's phone is believed to be stolen/pickpocket. What documents do I need to file an insurance claim?

best to make a police report where u r, you will probably need it for your claim.

 

[dede1217]

Hi,

We have a msig dbs travel insurance. My friend's phone is believed to be stolen/pickpocket. What documents do I need to file an insurance claim?

Police report ...
perhaps you need to the phone receipt to gauge the value of the phone ...
no documents to prove, then no able to justify the claim ...