turtle2018
Member
- Joined
- Mar 23, 2018
- Messages
- 137
- Reaction score
- 129
Indeed, it is impossible for any customer to be able to verify that the caller is indeed the bank officer, and this may create another loophole for new scams or information leakage. 3rd Suggestion to be amended as:
Further authentication needed for “large” & “first-time” transfers to 3rd parties
If the bank detects that the transfer needs further authentication (e.g. “large” & “first-time” transfers to 3rd parties) the system will hold back the transfer & generate a “Case ID”. Customer will then call the bank’s official hotline, and clear with the bank officer using the “Case ID” as reference.
But for this to work, the menu options in the bank's hotline need to be revamped so that the Customer will not end up waiting for 10 minutes or longer before getting connected to the bank officer.
Further authentication needed for “large” & “first-time” transfers to 3rd parties
If the bank detects that the transfer needs further authentication (e.g. “large” & “first-time” transfers to 3rd parties) the system will hold back the transfer & generate a “Case ID”. Customer will then call the bank’s official hotline, and clear with the bank officer using the “Case ID” as reference.
But for this to work, the menu options in the bank's hotline need to be revamped so that the Customer will not end up waiting for 10 minutes or longer before getting connected to the bank officer.