Forget it man. They're never going to try to resolve your problem. I've told them many times that I've never had a problem with the other bank apps that I have, but I have a big problem with ocbc's. Yet, time and again they asked me to do things that get nowhere. I'll terminate this account when it's time.
think need to report them to mas
Hi all,
Do note as well that the following factors on your mobile device will affect the usage of OneToken:
o Rooted/Jail Broken, development/debugging device
o Applications downloaded from other sources other than the Google Play Store
o Remote access from other device to the phone, e.g. TeamViewer. LogMeIn, VNC, etc
o Library tampering applications, e.g. FakeGPS, FakeWifi, 3g/4g Unrestrictor, etc.
o Malware detected (this can be scanned with any tools in the market, e.g. Avast, AVG, McAfee)
If any of the above applies to your device, you won't be able to use OneToken.
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If the above does not apply, and you are still seeing security risk prompt, please try the following:
Go to Settings > App Info > OCBC Bank and select the “Force Stop” option.
Go to the data storage menu, and select the options to “Clear Data” and “Clear Cache”
Go to “Permissions”, and allow permissions for “Camera”, “Contacts”, “Location”, “Microphone”, “Phone” and “Storage”
Under the “Advanced” section, allow the option for “Display over other apps”
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We are sorry if the steps provided did not work for you.
Please drop us a private message with the following details. We would like to check further with the relevant department:
- bank registered mobile number
- phone model
- operating system and version
- mobile banking app version
- screenshot of the error message you are receiving
In the meantime, we can also arrange for our service executive to call and assist with OneToken deactivation so that you are able to continue logging in via the hardware token / SMS-OTP.
Thank you.
^DG
