Hello from Team OCBC

[sleeping_giant1820]

Hi sleeping_giant1820,

May we clarify if you are referring to the crediting of the bonus interest? Should you qualify for it, the bonus interest is only credited on the 7th business day of each month.

^XF

thank you for the reply. Yes I was referring to the bonus interest. I have yet to receive any this month although I have been receiving it for the past 15 months. This is strange.

 

[sleeping_giant1820]

Hi sleeping_giant1820,

May we clarify if you are referring to the crediting of the bonus interest? Should you qualify for it, the bonus interest is only credited on the 7th business day of each month.

^XF

i should definitely qualify for it as i credited a salary of $6400 on 25th April. Also have existing balance of $95000.

 

[OCBC Bank]

Hi Team OCBC,

May I know how long does it take for OCBC Securities to process my account opening?And will a mail be sent to notify me about relevant information on User ID/ Password etc?

Hi there,

Account opening typically takes 1 to 2 weeks upon the receipt of the completed application form and required supporting documents.

Due to additional measures to minimise the further spread of COVID-19, you may expect some delays. Once your account is opened successfully, you will receive a welcome letter from us.

If you would like to check your account application status, please drop us a PM with your mobile number. We will get back to you.

^DG

 

[OCBC Bank]

thank you for the reply. Yes I was referring to the bonus interest. I have yet to receive any this month although I have been receiving it for the past 15 months. This is strange.

i should definitely qualify for it as i credited a salary of $6400 on 25th April. Also have existing balance of $95000.

Hi,

Bonus interest is credited on the 7th business day of each month.
So for the month of May, it will be on the 13th, Wednesday.

1 May (Friday - Public Holiday) - non-working day
2 May (Saturday) - non-working day
3 May (Sunday) - non-working day
4 May (Monday) - 1st business day
5 May (Tuesday) - 2nd business day
6 May (Wednesday) - 3rd business day
7 May (Thursday - Public Holiday) - non-working day
8 May (Friday) - 4th business day
9 May (Saturday) - non-working day
10 May (Sunday) - non-working day
11 May (Monday) - 5th business day
12 May (Tuesday) - 6th business day
13 May (Wednesday) -7th business day

^DG

 

[joesph]

Hi,

Bonus interest is credited on the 7th business day of each month.
So for the month of May, it will be on the 13th, Wednesday.

1 May (Friday - Public Holiday) - non-working day
2 May (Saturday) - non-working day
3 May (Sunday) - non-working day
4 May (Monday) - 1st business day
5 May (Tuesday) - 2nd business day
6 May (Wednesday) - 3rd business day
7 May (Thursday - Public Holiday) - non-working day
8 May (Friday) - 4th business day
9 May (Saturday) - non-working day
10 May (Sunday) - non-working day
11 May (Monday) - 5th business day
12 May (Tuesday) - 6th business day
13 May (Wednesday) -7th business day

^DG

why cannot 1st day simply? or last day of previous month?

Sent from Samsung SM-G980F using GAGT

 

[OCBC Bank]

why cannot 1st day simply? or last day of previous month?

Sent from Samsung SM-G980F using GAGT

Hi joesph,

Bonus interests will be credited on the 7th business day of the following month. Do allow the bank some time to compute the interest.

Thank you.

^DG

 

[OCBC Bank]

Hi OCBC, thanks...

Kindly advise also on the MCB rights for CPFIS account.
Can I do a full subscription plus excess?

Apologies for the wait.
You will be able to do a full subscription plus excess.

---

As for the cash top up:

Top up via INB/MB can be done, if acceptance is done via these platform.

For manual acceptance submission, you can enclose a cheque. However do take note of the cheque clearing timeline to avoid any delay.

^DG

 

[HWZ1973]

Apologies for the wait.
You will be able to do a full subscription plus excess.

---

As for the cash top up:

Top up via INB/MB can be done, if acceptance is done via these platform.

For manual acceptance submission, you can enclose a cheque. However do take note of the cheque clearing timeline to avoid any delay.

^DG

Thanks, and may I know after successful subscription will the bonds be in my CPFIS account or the CDP?

 

[OCBC Bank]

Thanks, and may I know after successful subscription will the bonds be in my CPFIS account or the CDP?

Hi there,

The successful MCB applied under the CPFIS account will be transferred to your CDP account. Please ensure that the CDP account number provided is correct.

^DG

 

[Extech]

Hi OCBC,

Good day to you. I would like to check with you when would the service fee wavier(below 26 years old) expire for FRANK account assuming that a person turns 26 years old in 9th August 2021. Is it on 1st January 2021, or on 9th August 2021 or 10th August 2021?

 

[OCBC Bank]

Hi OCBC,

Good day to you. I would like to check with you when would the service fee wavier(below 26 years old) expire for FRANK account assuming that a person turns 26 years old in 9th August 2021. Is it on 1st January 2021, or on 9th August 2021 or 10th August 2021?

Hi,

The service fee will be charged with effect from the birthday month.

So if your 26th birthday is on 9 August 2021, you will need to maintain the minimum average balance in August 2021 onward. Otherwise, the fall below fee will be charged in end August.

^DG

 

[Extech]

Hi,

The service fee will be charged with effect from the birthday month.

So if your 26th birthday is on 9 August 2021, you will need to maintain the minimum average balance in August 2021 onward. Otherwise, the fall below fee will be charged in end August.

^DG

Thanks DG for the speedy response! I sent the question through the secured mailbox on OCBC app about a month ago but yet to recieve any reply so I went the HWZ route haha.

 

[OCBC Bank]

Thanks DG for the speedy response! I sent the question through the secured mailbox on OCBC app about a month ago but yet to recieve any reply so I went the HWZ route haha.

Sorry to hear about this, Extech!
Could you drop us a private message with the 16 digit reference number of your secured mail?

^DG

 

[Extech]

Sorry to hear about this, Extech!
Could you drop us a private message with the 16 digit reference number of your secured mail?

^DG

Sent via PM

 

[HWZ1973]

Hi there,

The successful MCB applied under the CPFIS account will be transferred to your CDP account. Please ensure that the CDP account number provided is correct.

^DG

Thank you, thank u....
One last question, are there any fees or charges for the subscription of both share rights and MCB rights?

 

[Langstona]

Hi OCBC,

I am trying to buy a USD denominator share in SGX. My giro linked bank account is in SGD.If I leave the settlement currency in USD when buying the shares, will the trade go through and auto deduct and convert the amount I buy in USD into SGD and deduct from my SGD bank account?

Because when I change the settlement currency to SGD in my buy screen, it does not help me convert the buy price from USD to SGD.

 

[direbmem]

Hi OCBC,

I did not get the spend bonus in May for my spend in Apr which is more than S$500 (S$509.46). I called the customer hotline and I was told the following 2 transactions were not counted as they were posted in May:

28/04/2020 Shopee - Singapore SINGAPORE SG 75.02 -
28/04/2020 STARHUB PREPAID SINGAPORE SG 10.00

I can understand if the txns were in the last day or two of the mth, but the above txns were on 28Apr (Tues) and the next few days were weekdays. So it's hard to believe these tnxs are not posted in time.

I would like to appeal for these txns to be counted so I can get the spend bonus interest. Can you help? I asked the CS but it seems like no use. Thank You.

 

[lycanboy]

Hi OCBC, when I tried to change my mailing address through internet banking, after keying in my OTP to complete the transaction, an error occur. The error was SWT1. What does this means?

 

[HWZ1973]

Hi OCBC, , I received a letter from OCBC to take up the share rights In my CPFIS Account, but no mention of the MCB rights.

Can anyone advise how I can take up the MCB rights at OCBC?

 

[OCBC Bank]

Thank you, thank u....
One last question, are there any fees or charges for the subscription of both share rights and MCB rights?

Hi OCBC, , I received a letter from OCBC to take up the share rights In my CPFIS Account, but no mention of the MCB rights.

Can anyone advise how I can take up the MCB rights at OCBC?

Hi there,

Fees & charges can be found here: https://www.ocbc.com/iwov-resources...estments/cpfia_schedule_of_charges_201112.pdf

Do you have access to Internet / Mobile Banking? You can subscribe to both Rights and MCB there.

Log in via Internet Banking
1. Choose 'Investments & insurance' at the top menu
2. Choose 'Retirement portfolio'
3. Choose 'Corporate actions'

Log in via Mobile Banking app
1. Tap on the left menu
2. Choose 'Invest'
3. Choose 'Corporate actions'

^DG