Hello from Team OCBC

[OCBC Bank]

for the 360 savings account, did anyone also didn't receive the interest for 'save $500/ month' category?

Hi there,

If you find any discrepancy in the interest received, do send in a secured mail via Internet / Mobile Banking, and drop us a private message here with the 16 digit reference number. Alternatively, let us have your mobile number (also via private message), and we will call to further assist.

^DG

 

[leiakira]

Wow. Really impressed that OCBC started an account here to answer questions.

 

[OCBC Bank]

Wow. Really impressed that OCBC started an account here to answer questions.

Hi leiakira,

We are here Mondays to Fridays (excluding public holidays), from 9am to 8pm.
If you have any queries, feel free to leave a message here, or drop us a private message.

Have a good evening.

^DG

 

[sunbox]

OCBC Team - It's frustrating to learn that despite being a priority customer of the bank, it takes many follow-ups to receive a response from the OCBC pricing team. Even the RM is unable to assist and has not responded to my questions, leaving me with no choice except to transfer my business to another bank.

 

[OCBC Bank]

OCBC Team - It's frustrating to learn that despite being a priority customer of the bank, it takes many follow-ups to receive a response from the OCBC pricing team. Even the RM is unable to assist and has not responded to my questions, leaving me with no choice except to transfer my business to another bank.

Hi sunbox,

We are sorry to learn of this.

Could you drop us a PM with your mobile number? We will follow up with the team, and ensure that they get in touch asap.

^DG

 

[o2atom]

Will OCBC have SRS promotion this year?

 

[OCBC Bank]

Will OCBC have SRS promotion this year?

Hi there,

There are no current promotions for SRS account.
Should there be any promotions, it will be reflected on our website: https://www.ocbc.com/personal-banking/investments/supplementary-retirement-scheme-account

^DG

 

[lycanboy]

Hi OCBC, I would like to change the name appearing on others PayAnyone but I can't seems to find the option.

Able to assist me on this? Thank you.

 

[OCBC Bank]

Hi OCBC, I would like to change the name appearing on others PayAnyone but I can't seems to find the option.

Able to assist me on this? Thank you.

Hi there,

Are you looking to change your PayNow name?

1. Login on the mobile banking app
2. Click on the menu
3. Profile & Settings
4. Manage PayNow
5. PayNow name (displayed to sender)

^DG

 

[lycanboy]

Hi there,

Are you looking to change your PayNow name?

1. Login on the mobile banking app
2. Click on the menu
3. Profile & Settings
4. Manage PayNow
5. PayNow name (displayed to sender)

^DG

I have changed it but whenever I use PayAnyone to make a transfer, my full name will appear on others phone. Any idea why?

 

[OCBC Bank]

I have changed it but whenever I use PayAnyone to make a transfer, my full name will appear on others phone. Any idea why?

Thanks for the clarification!

You will only be able to change your PayNow name (as displayed to someone who is sending you funds).
When you make the funds transfer, you won't be able to change the name in the notification received by the recipient.

^DG

 

[lycanboy]

Thanks for the clarification!

You will only be able to change your PayNow name (as displayed to someone who is sending you funds).
When you make the funds transfer, you won't be able to change the name in the notification received by the recipient.

^DG

Oh. My full name will appear regardless what name I put in my paynow account?

 

[OCBC Bank]

Oh. My full name will appear regardless what name I put in my paynow account?

Hi lycanboy,

That is correct.

The PayNow name applies only to how it is displayed to a sender.

For eg.
Tan XX John is your bank registered full name.

You can change the PayNow name to be displayed as John Tan.
When someone searches for your number/NRIC (whichever is linked to your bank account) to make a transfer to you, they will see 'John Tan' displayed.

You won't be able to change how your name is displayed when you make the funds transfer though. Your full bank registered name will be reflected.

^DG

 

[lycanboy]

Hi lycanboy,

That is correct.

The PayNow name applies only to how it is displayed to a sender.

For eg.
Tan XX John is your bank registered full name.

You can change the PayNow name to be displayed as John Tan.
When someone searches for your number/NRIC (whichever is linked to your bank account) to make a transfer to you, they will see 'John Tan' displayed.

You won't be able to change how your name is displayed when you make the funds transfer though. Your full bank registered name will be reflected.

^DG

Thanks for the clarification! You've been a great help!

 

[OCBC Bank]

Thanks for the clarification! You've been a great help!

You're most welcome.
If you have further questions, feel free to drop us a PM.

^DG

 

[assiak71]

Hi OCBC, what time of the day does recurring (FAST) transfer occur? Mine still has not as of now for today. Thank you.

 

[assiak71]

Hi OCBC, what time of the day does recurring (FAST) transfer occur? Mine still has not as of now for today. Thank you.

It finally got transferred at 1pm. I recall my previous recurring transfer took place before 8am.

For my current recurring transfer, is it going to be 1pm each time or only this time due to today being the 1st day of the month?

 

[OCBC Bank]

It finally got transferred at 1pm. I recall my previous recurring transfer took place before 8am.

For my current recurring transfer, is it going to be 1pm each time or only this time due to today being the 1st day of the month?

Hey there

There is no specific time I'm afraid. If you set up a recurring transfer/ payment, the deduction can take place at anytime during the day

^Sh

 

[heartywarrior]

Hi @OCBC Bank team,
I understand for online banking, the old physical token will be phased out by 31Mar22 and only OneToken will be used.

My android phone is an old model so I can't install banking apps and anyway, I access ocbc banking via online desktop most of the time as dun like using banking apps on mobile in general.

I use my ipad mini2 with ios 12.5.5 to install my banking apps and they all work fine except for ocbc banking app.
although i can log into the app, the 'Manage Onetoken' settings does not appear and I can't activate it for use.

My queries are:

1. Is the ocbc app not compatible for use with ipad mini2? If so, this means I need to buy a new mobile phone just so to install and use the token which really doesn't make financial sense.

2. After 31Mar22, will the SMS OTP to access ocbc online banking website be turned off since only Onetoken will be used?

 

[OCBC Bank]

Hi @OCBC Bank team,
I understand for online banking, the old physical token will be phased out by 31Mar22 and only OneToken will be used.

My android phone is an old model so I can't install banking apps and anyway, I access ocbc banking via online desktop most of the time as dun like using banking apps on mobile in general.

I use my ipad mini2 with ios 12.5.5 to install my banking apps and they all work fine except for ocbc banking app.
although i can log into the app, the 'Manage Onetoken' settings does not appear and I can't activate it for use.

My queries are:

1. Is the ocbc app not compatible for use with ipad mini2? If so, this means I need to buy a new mobile phone just so to install and use the token which really doesn't make financial sense.

2. After 31Mar22, will the SMS OTP to access ocbc online banking website be turned off since only Onetoken will be used?

Hi heartywarrior,

The mobile banking app is not compatible with the iPad.
You can log in via Internet Banking on the browser instead.
You will be able to continue using SMS-OTP to log in to Online Banking even after the hardware token is discontinued.

^DG