Hello from Team OCBC

[lupster]

Wait until you turn to get scam and lost gour saving. Come back and tell us how you feel. Scammer techniqe changing all the time. Other we need to stay vigilant, banks and any payment syatem also need to improve on their security.

I believe affected customer is more then 790. Saw some FB messages, some did not get compensated as phishing site is lead from FB page.

Don't even think ocbc should be compensating these people to begin with. Don't think any bank can ever prevent its customers from losing their money when they are dumb enough to give away their login credentials.

 

[CrashWire]

Don't drop OCBC or any bank a PM, and stop asking your customers to do that!

How is PMing the official OCBC account on HWZ different from sending any other bank a message with your personal details on their official Facebook or Twitter accounts?

 

[BBCWatcher]

How is PMing the official OCBC account on HWZ different from sending any other bank a message with your personal details on their official Facebook or Twitter accounts?

HardwareZone is unlikely to be as secure as the majors, but leaving that point aside the problem is "PM for a callback." No, no, a thousand times no! For a question and a written reply through the same site, and up to about medium security info (example: a semi-special interest rate the bank wants to offer that specific customer but not advertise widely), maybe OK, but that's as far as it goes.

 

[xyz2025]

the latest update of android ocbc ibanking app has been crashing. open and before i can login it crashes. reopen and crashes again. if uninstall and reinstall again, then cannot even login to internet banking because the mobile token becomes unactivated. I was once lucky that i send app feedback of the crash and after that i managed to login once to activate the mobile token. then the cycle repeats again (crash before can login). please get your developers to review carefully your code before releasing it for use.

 

[cscs3]

Don't even think ocbc should be compensating these people to begin with. Don't think any bank can ever prevent its customers from losing their money when they are dumb enough to give away their login credentials.

Think OCBC case is not just credentials been given away that simple. Slow in call center reaction etc is other contribution factors. That is why they have to compensate. Otherwise they can play high level game and just say is customer own issue.

 

[lupster]

Think OCBC case is not just credentials been given away that simple. Slow in call center reaction etc is other contribution factors. That is why they have to compensate. Otherwise they can play high level game and just say is customer own issue.

OCBC only has themselves to blame for this kind of impression people have. It's done out of goodwill for the stupid people but many are starting to link it to admission of mistake.

Sure, there are plenty of things the authorities and the banks could have improved on to protect dumb people. But these are things most people might not even benefit on in their entire lifetime because they don't hand out their login credentials to those trying to steal their money.

 

[sohguanh]

OCBC only has themselves to blame for this kind of impression people have. It's done out of goodwill for the stupid people but many are starting to link it to admission of mistake.

Sure, there are plenty of things the authorities and the banks could have improved on to protect dumb people. But these are things most people might not even benefit on in their entire lifetime because they don't hand out their login credentials to those trying to steal their money.

What happened is ocbc has set a precedent. It means if the same scam is to happen to other local banks, customers trained to be fully reimbursed. This mean as customer may think why should I learn to take extra protection since kena will get back lost monies?

That is why personally for me the ocbc incident should be a co-payment scheme. This ensures customer feel the pain and really learn to be extra careful in future. The ratio can be adjusted but key is to let customer feel the pain and really learn a painful lesson else it will not stick into their mindset.

 

[lupster]

What happened is ocbc has set a precedent. It means if the same scam is to happen to other local banks, customers trained to be fully reimbursed. This mean as customer may think why should I learn to take extra protection since kena will get back lost monies?

That is why personally for me the ocbc incident should be a co-payment scheme. This ensures customer feel the pain and really learn to be extra careful in future. The ratio can be adjusted but key is to let customer feel the pain and really learn a painful lesson else it will not stick into their mindset.

Yes, this is better than what they've done.

 

[cscs3]

OCBC only has themselves to blame for this kind of impression people have. It's done out of goodwill for the stupid people but many are starting to link it to admission of mistake.

Sure, there are plenty of things the authorities and the banks could have improved on to protect dumb people. But these are things most people might not even benefit on in their entire lifetime because they don't hand out their login credentials to those trying to steal their money.

Many of these implementation may not be for individual. But is for protection. Just like one buying insurances. Clearly no one expect bad thing to happen to them, but expect he/she will be protected in case something bad happen.

 

[OCBC Bank]

Thanks. Might be good if these basic details are included in the T&C/FAQ next time.

Hi Rayleigh,

Unique recipient is based on per calendar week (Monday to Sunday).
Noted on your feedback as well! We will pass it on to the relevant team.

^DG

 

[OCBC Bank]

Damn annoying! Today the freaking PayAnyone app decides to prompt for OTP verification. Then on top of this, I keep getting session time out after entering the OTP. Restart the phone, waited for awhile and tried again to finally verified OTP. *&^%$#@! And it’s not over. Now, every time I launch the app, I get this nagging scam alert that requires me to acknowledge it before I can use the app. Hey @OCBC Bank, just because 790 account holders are not vigilant, you penalise the rest. Please stop introducing unnecessary steps for me to do my transactions which don’t actually solve the problem.

The OCBC app too. Annoying ‘must acknowledge’ scam alert.

My complain is the useless scam alert MUST ACKNOWLEDGE notice EVERY TIME I launch either the OCBC or PayAnyone app does nothing and waste my time even it’s in seconds. It really doesn’t serve any purpose unless whoever is using the app just came out of the cave after one year inside.

@OCBC Bank harlow?

Thank you for the feedback.
We have shared this with the relevant team.

^DG

 

[lupster]

Hi Rayleigh,

Unique recipient is based on per calendar week (Monday to Sunday).
Noted on your feedback as well! We will pass it on to the relevant team.

^DG

Since this promo ends on 15th, final week is just 2 days (Mon & Tues)? Just to clarify, the same person would be counted as unique again after every sunday?

 

[simon_84]

My complain is the useless scam alert MUST ACKNOWLEDGE notice EVERY TIME I launch either the OCBC or PayAnyone app does nothing and waste my time even it’s in seconds. It really doesn’t serve any purpose unless whoever is using the app just came out of the cave after one year inside.

@OCBC Bank harlow?

Posb/dbs also has the same disclaimer to read and tick.
Don't really see how it can affect the speed of transactions though.

 

[BBCWatcher]

Posb/dbs also has the same disclaimer to read and tick.
Don't really see how it can affect the speed of transactions though.

There's a shop I visit that only accepts PayNow. There I need to scan and complete a transaction using the QR code that flashes on their terminal. If I don't complete the transaction quickly enough, it times out. Having to click through a "Watch out for phishing!" message for a $7 purchase every time isn't helpful.(*) About 80% the time I'm quick enough, and I'm quick. A slower person would have difficulty.

Some banks seem to be panicking and flailing about because they're trying to dig themselves out of serious security deficits with their customers. They just haven't exercised due care jointly with their customers to promote better security, in my view. And it looks like some of them (or parts of them) believe that the way they should improve security is to reorient themselves to blame their own customers for the next security incidents, i.e. they only care about bank security, not banking security. Fortunately customers have some choices (even in Singapore). I suggest voting with your wallets.

(*) It's also dumb from a security point of view, too. If there's a warning message every time then you're training your own customers to click/tap through as quickly as possible without reading it. Yay, "Security" Team?

 

[simon_84]

There's a shop I visit that only accepts PayNow. There I need to scan and complete a transaction using the QR code that flashes on their terminal. If I don't complete the transaction quickly enough, it times out. Having to click through a "Watch out for phishing!" message for a $7 purchase every time isn't helpful.(*) About 80% the time I'm quick enough, and I'm quick. A slower person would have difficulty.

Actually if you are using paynow, can avoid using the bank app and use Google pay app instead which is much faster.
But if you're are a non android user then you payment options are pretty much restricted to bank apps only.

 

[BBCWatcher]

Actually if you are using paynow, can avoid using the bank app and use Google pay app instead which is much faster.
But if you're are a non android user then you payment options are pretty much restricted to bank apps only.

It's really a State of Payment Confusion in Singapore still. I have at least 5 different iPhone apps that can purportedly handle PayNow QR payments. But in reality it often varies by specific shop which ones work and which ones don't. It's crazy, really. And it doesn't help that there are QR codes for menus, TraceTogether, "download our app," and other purposes, sometimes all right next to each other. Smart Nation is...not here yet.

 

[cscs3]

What happened is ocbc has set a precedent. It means if the same scam is to happen to other local banks, customers trained to be fully reimbursed. This mean as customer may think why should I learn to take extra protection since kena will get back lost monies?

That is why personally for me the ocbc incident should be a co-payment scheme. This ensures customer feel the pain and really learn to be extra careful in future. The ratio can be adjusted but key is to let customer feel the pain and really learn a painful lesson else it will not stick into their mindset.

They definitely set a precedent to other banks that not to use cheap/free media/social media to advertise their products and services.

Also a precedent to learn is to have a complete and effective/fast response hotline.

Never expect using robot to fix urgent issues and intelligent enough to handle unexpected scam.

 

[sohguanh]

(*) It's also dumb from a security point of view, too. If there's a warning message every time then you're training your own customers to click/tap through as quickly as possible without reading it. Yay, "Security" Team?

Actually such are to protect the provider more than the customer. It is the same when you invest in other platform there will be a screen for you to tick Yes I understood investment in such products can entail in the loss of principal capital etc etc long wordings. After sometime we just click/tap through as quickly as possible to get our trades executed. So if later anything happen the provider can protect themselves saying you already acknowledge before proceeding etc long drawn out "battle" in the claim for your monies back.

 

[cscs3]

Actually if you are using paynow, can avoid using the bank app and use Google pay app instead which is much faster.
But if you're are a non android user then you payment options are pretty much restricted to bank apps only.

Never like paynow system. Have you gotten those loan scam via sms or whatsapp. These scammer leave their contact phone number behind. Just use paynow to enter their phone number (but never complete the actual transfer) to find out who are them!

 

[cscs3]

Is also very funny. Serving OCBC sponsor trade, I can see many UOB advertising in between these message! UOB is taking this chance to pull/fish OCBC customer!