Hello from Team OCBC

[OCBC Bank]

@OCBC Bank,
Premier Banking debit card does not work for https://travel.mastercard.com/product/mastercard/homepage
I suspect this could be because of different BINs used.
Can you please look into this since it is listed as benefit on premier banking site & also on mastercard page?

Hi there,

May we know what error message you are getting, please share a screenshot with us via PM.
Do also let us know if yours is a Premier Debit MasterCard? Thank you.

^XF

 

[CrashWire]

I noticed that OCBC removed the functionality to pay HSBC credit cards since they do not support fast. So how am I supposed to pay my HSBC CC bill now?

Move your business to another bank.

 

[trenzterra]

Hi there,

Please get in touch with HSBC, to see what other payment modes they have available to you, thank you.

^XF

Thanks. I called HSBC and they mentioned it accepts payments from all other banks in Singapore except from OCBC. I'm not sure why OCBC likes to inconvenience its customers.

 

[OCBC Bank]

Thanks. I called HSBC and they mentioned it accepts payments from all other banks in Singapore except from OCBC. I'm not sure why OCBC likes to inconvenience its customers.

We are sorry for any inconvenience caused.
We will share your feedback with our team.

^DG

 

[CrashWire]

I hope MAS hits them with additional capital requirements for this!

 

[wsumthai]

For OCBC 360 account, does the 'save' component to increase ADB by $500 monthly include crediting of salary via GIRO? Thank you.

 

[OCBC Bank]

For OCBC 360 account, does the 'save' component to increase ADB by $500 monthly include crediting of salary via GIRO? Thank you.

Hey there wsumthai

Any crediting to your 360 account, including salary, adds to your 'average balance'

^Sh

 

[travbug]

Hi ocbc,

If i apply for a new bonus+ savings account, and transfer fresh funds in, do i get 0.95% for the first month of set up?

Subsequently, i Just increase 500 every month and get 0.95% of entire balance monthly?

 

[PC-User]

Hi OCBC,

For Bonus+ account, if I transfer fund out from 360 to CIMB, then transfer fund from Maybank into Bonus+, is it considered 'fresh fund'.

Asking so because from this month onwards I'll be only getting 0.23% from 360. Looking for better offer now.

 

[OCBC Bank]

Hi ocbc,

If i apply for a new bonus+ savings account, and transfer fresh funds in, do i get 0.95% for the first month of set up?

Subsequently, i Just increase 500 every month and get 0.95% of entire balance monthly?

Hi there,

The Bonus+ Savings account will earn you:

Base interest:
0.05% p.a.

Bonus interest: when you make no withdrawals in a month
0.50% p.a.

Additional Bonus interest: when you deposit at least S$500 and do not make any withdrawals in the same month.
0.40% p.a.

You will be able to earn 0.95% p.a. on your entire account balance every month when you make no withdrawals, and deposit at least $500.

^DG

 

[OCBC Bank]

Hi OCBC,

For Bonus+ account, if I transfer fund out from 360 to CIMB, then transfer fund from Maybank into Bonus+, is it considered 'fresh fund'.

Asking so because from this month onwards I'll be only getting 0.23% from 360. Looking for better offer now.

Hi there,

Fresh funds refer to funds not transferred or withdrawn from existing OCBC Bank deposit accounts and re-deposited or funds in the form of OCBC Bank cheque/cashier's order/demand drafts.

^DG

 

[PC-User]

Hi there,

Fresh funds refer to funds not transferred or withdrawn from existing OCBC Bank deposit accounts and re-deposited or funds in the form of OCBC Bank cheque/cashier's order/demand drafts.

^DG

Hi,

Thank you for pasting the exact same thing I've seen on OCBC's website. So I take that as a direct YES to my question.

 

[CrashWire]

Thank you for pasting the exact same thing I've seen on OCBC's website. So I take that as a direct YES to my question.

There's no way OCBC can check, and the PR reps here can't directly answer YES because the policies are decided by their toxic management and they want to keep their jobs.

That said, just don't play their game and give them your money. OCBC deserves to fail with their actively hostile customer practices.

 

[x3nor_S]

Given that interest rate has been going up will OCBC revise the rates for 360 upwards? Rates come down fast but go up slow

 

[reddevil0728]

Given that interest rate has been going up will OCBC revise the rates for 360 upwards? Rates come down fast but go up slow

Likely the generic reply… they will say if it will revise, wait for announcement.

 

[Frostmourne1987]

Hey there wsumthai

Any crediting to your 360 account, including salary, adds to your 'average balance'

^Sh

Hi Team OCBC, i opened a new 360 account in June. When can i get my double bonus interest for June? Its been 15 working days and I haven receive yet.

 

[RDInvestor]

Hi Team OCBC, do you have a SOP on how we should deal with calls from OCBC staff?

Suppose I receive a call which goes like this:

Caller: Hi can i speak to Tan Ah Kow

Me: Speaking, can i know where u are calling from? (NB: I'm not even sure if i should confirm that I am Tan Ah Kow in the first place, but let us assume it is ok for now)

Caller: I am from OCBC. But first, I need you to provide your last 4 numbers of NRIC for verification purposes

Question is: how should i proceed?

1. I definitely do not think that I should provide my last 4 numbers of NRIC, or other sensitive info e.g. Mother maiden name, Wife surname, how many accounts etc. Cos if the caller is a crook, then they can call OCBC and if lucky get thru the verification checks and gain control of my acc.

2. But if i don't give, then the call will end. I can call the OCBC hotline but will the CSO know what the matter is about? If the matter turns out to be truly urgent e.g.my cc got fraud, then it will be a disaster.

Ideally i think what should happen is:
1. If urgent, OCBC call me, and then give me a Code.
2. I call the official OCBC no, and this should be a number which does not involve waiting for 1h for a CSO to pickup.
3. I enter the Code, and the CSO does verification. So even if OCBC calls the wrong dude in Step 1, the fella will not be able to go thru.
4. Resolve matter.

The only downside is that if OCBC calls a wrong dude, then the real dude will not get informed in time, so this method is also not perfect.

So can u advise what is the foolproof SOP?

NB: Just to be clear, I have not received such a call from OCBC.

 

[rizhal]

Hi Team OCBC, do you have a SOP on how we should deal with calls from OCBC staff?

Suppose I receive a call which goes like this:

Caller: Hi can i speak to Tan Ah Kow

Me: Speaking, can i know where u are calling from? (NB: I'm not even sure if i should confirm that I am Tan Ah Kow in the first place, but let us assume it is ok for now)

Caller: I am from OCBC. But first, I need you to provide your last 4 numbers of NRIC for verification purposes

Question is: how should i proceed?

1. I definitely do not think that I should provide my last 4 numbers of NRIC, or other sensitive info e.g. Mother maiden name, Wife surname, how many accounts etc. Cos if the caller is a crook, then they can call OCBC and if lucky get thru the verification checks and gain control of my acc.

2. But if i don't give, then the call will end. I can call the OCBC hotline but will the CSO know what the matter is about? If the matter turns out to be truly urgent e.g.my cc got fraud, then it will be a disaster.

Ideally i think what should happen is:
1. If urgent, OCBC call me, and then give me a Code.
2. I call the official OCBC no, and this should be a number which does not involve waiting for 1h for a CSO to pickup.
3. I enter the Code, and the CSO does verification. So even if OCBC calls the wrong dude in Step 1, the fella will not be able to go thru.
4. Resolve matter.

The only downside is that if OCBC calls a wrong dude, then the real dude will not get informed in time, so this method is also not perfect.

So can u advise what is the foolproof SOP?

NB: Just to be clear, I have not received such a call from OCBC.

Excuse me, hijack your question to OCBC. It happened to me once, OCBC detected a suspicious CC payment and called me. I had to give up my personal details before we could move on. The officer quickly blocked the fraudulent online payment and canceled my CC.

I guess the last 4digit of NRIC is the best compromise for call verification, in light of urgency.

 

[RDInvestor]

Excuse me, hijack your question to OCBC. It happened to me once, OCBC detected a suspicious CC payment and called me. I had to give up my personal details before we could move on. The officer quickly blocked the fraudulent online payment and canceled my CC.

I guess the last 4digit of NRIC is the best compromise for call verification, in light of urgency.

ya but imagine if it is bogus and the fella by now will know ur name, phone number and last4 digit NRIC

can OCBC confirm that a person with such info will 100% not be able to do something funny and gain access to ur account?

I think what is needed is a sure but 100% confirm plus chop safe way for people to handle such calls. Cos right now is abit no government right?

 

[OCBC Bank]

Hi Team OCBC, i opened a new 360 account in June. When can i get my double bonus interest for June? Its been 15 working days and I haven receive yet.

Hey there

You're right. Double Bonus Interest will be credited within 15 working days of the following month.

We can't do a check here. But do log in to your OCBC Internet Banking and send us a secured email to check

State the request & indicate your 360 account number. Once you've sent the email, reply here or leave us a PM with the email reference number

^Sh