Hoshino Resorts reveal Agoda (subsidiary of Booking Holdings which also own Booking.com) engages in fraudulent resale of hotel rooms

[Mebeater]

Good luck in claiming BRG with Hilton, Marriott, Hyatt, IHG or Accor. Most of the time they will reject

Not true. I've had 75% success rate so far.

 

[Vitacimin]

Not true. I've had 75% success rate so far.

NPNT

 

[Vitacimin]

100++ for low end of five stars is really cheapo leh u. Marriot also chao chao 200

not as cheapo as your low ses hotel only giving you coffee downstairs

 

[drkcynic]

Lol you mean there are really people going to 5 stars hotel chains asking for "price match"?

That takes cheapskate to another level. Confirm using the "customer is always right" badge.

Not enough money try to stay at home or pay what you can afford. Don't make trouble for people who are just trying to do their jobs.

 

[randyap]

not as cheapo as your low ses hotel only giving you coffee downstairs

You mean you travel overseas for hotel food?

 

[TitanSmall]

Been using trip.com more extensively now.. been good till now.. hopefully don't screw up for my japan trip later this year...

 

[JonWeak]

I always book my hotels via Agoda. Hopes won't happens to moi

 

[popdod]

Been using trip.com more extensively now.. been good till now.. hopefully don't screw up for my japan trip later this year...

Ang lah. I used trip.com for Italy trip a few months ago. No issues.

 

[Vitacimin]

You mean you travel overseas for hotel food?

sorry i don't stay in cheapo hotel with rooms with no windows

 

[popdod]

I always book my hotels via Agoda. Hopes won't happens to moi

try trip.com. You can see substantial savings and if u book together with airfares , more savings !!!!

 

[TitanSmall]

try trip.com. You can see substantial savings and if u book together with airfares , more savings !!!!

Use shopback too.. every 21 of the month got super cashback deals... 15% hotel.. 11 airfare etc...

 

[randyap]

sorry i don't stay in cheapo hotel with rooms with no windows

sorry i don't camp in the hotel and eat hotel food when i travel solo overseas. As long as the room is clean, quiet for sleep and have windows i'm good.

 

[swordspirit]

Lol you mean there are really people going to 5 stars hotel chains asking for "price match"?

That takes cheapskate to another level. Confirm using the "customer is always right" badge.

Not enough money try to stay at home or pay what you can afford. Don't make trouble for people who are just trying to do their jobs.

there are prescribed rules by the hotel chains for price match guarantee and add 10-25% discount. However, they only match to pre-discounted price that is available to general public (bank discount wont apply). A lot of these BRG programs are facade as they required all terms to be exactly the same (i.e., room description, cancellation deadline (down to the minute 2359 =/= 0000), prepayment or pay at hotel, etc.) (better terms on 3rd party booking website can be rejected) (got exceptions). Unless 1 is going for the loyalty program for a specific chain, not recommended to bother with these BRG programs (unless it relates to those BRG where the terms are more relaxed).

 

[ShinnAsuka]

pay using mastercard is sgd processing

I used mastercard btw.

edit: the final amount charged is not what you see during the booking. There is no separate fx charge.

 

[Mebeater]

Lol you mean there are really people going to 5 stars hotel chains asking for "price match"?

That takes cheapskate to another level. Confirm using the "customer is always right" badge.

Not enough money try to stay at home or pay what you can afford. Don't make trouble for people who are just trying to do their jobs.

you clearly don't understand the rationale behind why hotels have this policy. Maybe you need to travel more and not be so ignorant

 

[yiron]

Hoshino Resorts reveals the reality of "Agoda malicious resale"... The "damage" that was occurring behind the scenes of President Hoshino's unusual post​

Jun Sakurai, Group Director of Group Marketing at Hoshino Resorts, said:
Hoshino Resorts, which says that "more than five to ten problems occur per day" with Agoda.

(Mr. Sakurai), spoke to us about the actual problems and their causes.

"Hoshino Resorts does not have a contract with the online travel agency AGODA, but there have been frequent cases where people who made reservations through AGODA arrived and were unable to secure a room. Just the other day, a customer made a reservation through AGODA for a hotel that was closed for maintenance. There is some kind of problem with AGODA's system." (From a post by President Hoshino X)

According to Hoshino Resorts, they have been issuing warnings on their official website since the beginning of 2025, but there are no signs of improvement, and in fact, there is a possibility that the damage may get worse.

Agoda, headquartered in Singapore, began its services in 2005. In 2007, it was acquired by Booking.com's parent company Booking Holdings (then Priceline Group), and now Agoda and Booking.com are part of the same parent company.

Regarding problems with reservations made through Agoda, Sakurai points out that "these issues have been occurring frequently even before the COVID-19 pandemic."

The same problem has occurred through other foreign online accommodation booking sites, but there have been some cases where the problem has been improved since then. However, with regards to Agoda, "there is no sign of any improvement at all," says Sakurai.

Hoshino Resorts places importance on reservations made through its own website, and is also known for "narrowing down the number of travel agencies with which it partners and contracts," according to Sakurai.

Although the company has contracts with some OTAs (Online Travel Agents), it does not have a contract with Agoda for its domestic accommodations.

-machine translated from:
https://www.businessinsider.jp/article/2506-hoshinoresort-agoda-booking-trouble/

Hmmm no one banged table big big create saga if they booked via Agoda and were turned away by the hotel?

 

[GarnetDragon]

Been using Trivago

 

[drkcynic]

you clearly don't understand the rationale behind why hotels have this policy. Maybe you need to travel more and not be so ignorant

You are the one begging for "price match" and I'm the one who is ignorant?

Sorry I am not interested in cheapo tactics to act high class. Considered me ignorant then.

 

[leonaheidern]

time to switch to booking.com.
luckily i always use agoda ... and it has been flawless
everytime also no problem.

booking.com got in website/ app messaging scam.

the booking agent tell me ignore the scam instead of fixing their own stupid website security for my November 2023 trip to Bangkok Landmark hotel near Terminal 21 Asoke

ended up with tripadvisor instead. no funny issues




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[Subprimer]

Hard truth is no matter what the hotel tells you that booking direct from them is the cheapest, it never is.

book direct for hotel loyalty points