HSBC Step Up Promo - Part 2

[tmkedmw]

I enquired using live chat. Put me on hold for 25 min then told me I am enrolled for Jan. I told her your system updated wrongly please check the date my SMS was received and request relevant team to correct it. Her reply "Based on the system there is no error on our end". Ask me to call hotline.

Hotline checked that SMS was received in Dec and none in Jan and confirmed I am enrolled in Dec cycle.

I guess I met a useless live agent. Next time will just call hotline.

Hokay.

Live chat agent, hotline CSO and their duty mgr, Service mgr, RM, plus the authoritative product team need to be on the same page.

And today is already Friday...

 

[maumu]

black and white is the best... email them.

 

[shengliang1981]

Yes! Finally, some banker emailed me and sent me the premier withdrawal form.

Also clarified that I'm still eligible for the BTL promo despite the downgrading.

Did you receive any sort of notification from HSBC to confirm that the premier status has been withdrawn after that?

 

[shengliang1981]

I registered for Dec cycle by sending SMS in Dec. Received SMS acknowledgement immediately.

But yesterday 9 Jan HSBC mobile app sent push notification :

You're now registered for the Jan EGA Bonus Interest Promo for all EGA under your name. Top up fresh funds to enjoy.



What a mess.

Perhaps you might have accidentally clicked on the registration button in the HSBC mobile app?

 

[vsvs24]

Perhaps you might have accidentally clicked on the registration button in the HSBC mobile app?

Don't think so.

How does it work ? Just click once and no second button like submit to click ?

Register by SMS will receive an acknowledgement in SMS. If register by app how they acknowledge ?

Also usually if I register by SMS in Dec cycle (Dec to Jan) and then register again by SMS in Jan, the SMS acknowledgement will say something like cannot register if already registered for Dec cycle.

Cannot be registering by app in Jan will override SMS registration in Dec right ? But then it is HSBC, anything can happen

 

[shengliang1981]

Don't think so.

How does it work ? Just click once and no second button like submit to click ?

Register by SMS will receive an acknowledgement in SMS. If register by app how they acknowledge ?

Also usually if I register by SMS in Dec cycle (Dec to Jan) and then register again by SMS in Jan, the SMS acknowledgement will say something like cannot register if already registered for Dec cycle.

Cannot be registering by app in Jan will override SMS registration in Dec right ? But then it is HSBC, anything can happen

I did not go thru the registration via HSBC mobile app but I briefly saw some notification with a button to register for the Jan EGA after login and it is really easy to accidentally click on the button. I"m not sure if there is a second button to confirm the registration. Not saying registering in app will override the earlier Dec regisration, but HSBC might just be using a generic acknowledgement template.

 

[maumu]

Did you receive any sort of notification from HSBC to confirm that the premier status has been withdrawn after that?

nope, not yet. but I'll monitor via the app itself (see my own status under login/profile).

but I already have email trace to ensure that I have done my due diligence to downgrade, so they cannot charge me fees for not meeting TRB of $200k this month onwards.

 

[Joseph99]

How much fees charged if cannot maintain 200 k ?

 

[Mickey01]

How much fees charged if cannot maintain 200 k ?

$50 per month

 

[MastersIT]

I did not go thru the registration via HSBC mobile app but I briefly saw some notification with a button to register for the Jan EGA after login and it is really easy to accidentally click on the button. I"m not sure if there is a second button to confirm the registration. Not saying registering in app will override the earlier Dec regisration, but HSBC might just be using a generic acknowledgement template.

Is it this one?
Scroll down homepage under Suggested for you.

Din notice untl you mentioned. Like that can register not bad.

Register by SMS will receive an acknowledgement in SMS. If register by app how they acknowledge ?

Guessing APP push notification or acknowledgement sent to inbox or still the same SMS
Try then will know

 

[shengliang1981]

Is it this one?
Scroll down homepage under Suggested for you.

Din notice untl you mentioned. Like that can register not bad.

Guessing APP push notification or acknowledgement sent to inbox or still the same SMS
Try then will know

The one i saw was at the top of the page but it is very similar to this with a tap to register button.

 

[Daffy7]

Just received sms from hsbc saying I'm registered for Dec EGA.

I was already registered previously for Oct EGA.

Oct EGA supposed to be 3 mths right?

 

[tiertime]

Just received sms from hsbc saying I'm registered for Dec EGA.

I was already registered previously for Oct EGA.

Oct EGA supposed to be 3 mths right?

Duno is it 3 mths or not I also got this SMS , if it's for 3 months then can use for Dec and Feb to maximize usage/interest for merry go round...

 

[xoxozone]

May i know how much is the current EIR on HSBC EGA for Jan? It is total 3.9% if i top up fresh fund with previous bank bal zero?

Earn bonus interest​

Up to
2.85% p.a.
+ prevailing interest rate
0.05% p.a.
+ additional
1.00% p.a.

 

[wira]

nope, not yet. but I'll monitor via the app itself (see my own status under login/profile).

but I already have email trace to ensure that I have done my due diligence to downgrade, so they cannot charge me fees for not meeting TRB of $200k this month onwards.

oh do we need to downgrade from Premier ourselves or they will inform you to downgrade ?
I didnt receive any notification or invite to downgrade though

 

[hwmook]

oh do we need to downgrade from Premier ourselves or they will inform you to downgrade ?
I didnt receive any notification or invite to downgrade though

Don't know when they will inform but they might charge fees for failing to meet TRB, that's why people want to be proactive before HSBC start charging fees.

 

[Daffy7]

Duno is it 3 mths or not I also got this SMS , if it's for 3 months then can use for Dec and Feb to maximize usage/interest for merry go round...

I messaged support. They said Dec sms was an error on their end. Hsbc really make ppl confused sia

 

[tiertime]

oh do we need to downgrade from Premier ourselves or they will inform you to downgrade ?
I didnt receive any notification or invite to downgrade though

Am I missing something? Why are so many ppl talking about wanting to downgrade?
Wats the change ?
Wat's going to happen

 

[60Remajust]

Am I missing something? Why are so many ppl talking about wanting to downgrade?
Wats the change ?
Wat's going to happen

they started sending emails a couple months back that they will now only accept 200k TRB every month which hardly anyone does so as to retain premier status

"f the Total Relationship Balance falls below S$200,000, and no other qualifying HSBC Premier account is maintained outside of Singapore, a monthly service fee of S$50 will be charged."

 

[Mickey01]

Am I missing something? Why are so many ppl talking about wanting to downgrade?
Wats the change ?
Wat's going to happen

There was an email from HSBC dated 2 Dec 2024 titled "Important notice on revised terms and conditions for HSBC Premier Clients" effective 1st Jan 2025. Check your mailbox.