Huawei Mate 20 Pro: Screen Bleed

[zimmy83]

Mine is 51 as well... Spoke to customer service and they basically say bring it down and they will determine if they will replace it or fix it for ya. So I think this will be based on their assessment of your phone before they decide on the next step.

My bleed isn't bad but it's obvious and it's really annoying.

 

[cueball1981]

Just tried and experiences the same thing. Right side of the screen to the bottom. Wondering is i should bring it in..

 

[zimmy83]

if your bringing it in let me know how it goes. Gonna be away for biz for the next week or so, might need to wait till i get bck before i can do anything.

 

[Retrospect18]

Going to send it in when I go down to collect my nano SD card and card reader after the 26th November.. Can still live with it at this moment actually..

Sent from Huawei MATE 20 PRO using GAGT

 

[Retrospect18]

No longer just green screen, look at the black marks on the left.. Even under normal lighting now.. Haiz..

Sent from Huawei MATE 20 PRO using GAGT

 

[IncTEh]

Mine from Starhub CWP during launch day batch 51. Noticed the green tint about 2 days ago. It seems to get worse as you use it. I think we should demand for a replacement instead of a repair?

 

[maumu]

No longer just green screen, look at the black marks on the left.. Even under normal lighting now.. Haiz..

Sent from Huawei MATE 20 PRO using GAGT

that's bad. especially coupled with the black parts u mentioned, similar to the youtube video I shared previously.

Huawei better give a favourable response to these problems which are unacceptable for such an expensive flagship...

not getting the phone until they have rectified the issue. otherwise waiting for news of p30 pro...

 

[IncTEh]

that's bad. especially coupled with the black parts u mentioned, similar to the youtube video I shared previously.

Huawei better give a favourable response to these problems which are unacceptable for such an expensive flagship...

not getting the phone until they have rectified the issue. otherwise waiting for news of p30 pro...

They told me to leave my details when I asked about it through fb messenger. Said will get back to me within this week, but need some time to QC the replacement phones and to draw up the plan for the replacement by batches. They also said they will post up a PSA when everything is firm. Let's keep our fingers crossed.

 

[007Mi6]

At least they are responding. Be patience and something could be done, else the money they dump on marketing the brand will be wasted

 

[aallzz]

Problems occur after >10 days (bought on launch day). Can only see inconsistencies in the coloring with dark background in a dark setting. daytime use no issue. However paid 1348$, so expect a proper device ...

Received reply from Huawei via Facebook. Need to provide name, contact details, imei. Will contact us by this week as they are setting up the exchange program. to be continued!

 

[zimmy83]

that awesome...hope that reply with something favourable. Service Call Centre not really helping to make things better but its actually more frustrating speaking to them over the phone. Wanted to speak to someone more senior just to get a better picture and left my mobile number but yeah like most call centres..no reply.

 

[Retrospect18]

that's bad. especially coupled with the black parts u mentioned, similar to the youtube video I shared previously.

Huawei better give a favourable response to these problems which are unacceptable for such an expensive flagship...

not getting the phone until they have rectified the issue. otherwise waiting for news of p30 pro...

They replied me at 1.30am last night, I guess they are really working hard to solve all the complaints.. They offered a 1 to 1 exchange and also a small gift as compensation..

Sent from Huawei MATE 20 PRO using GAGT

 

[Retrospect18]

that awesome...hope that reply with something favourable. Service Call Centre not really helping to make things better but its actually more frustrating speaking to them over the phone. Wanted to speak to someone more senior just to get a better picture and left my mobile number but yeah like most call centres..no reply.

Facebook message them, faster and better response.. I tried calling their call center on launch day to enquire about stock level but the guy on the phone had no idea at all and sounded foreign, call center should be outsourced overseas..

Sent from Huawei MATE 20 PRO using GAGT

 

[zimmy83]

Facebook message them, faster and better response.. I tried calling their call center on launch day to enquire about stock level but the guy on the phone had no idea at all and sounded foreign, call center should be outsourced overseas..

Sent from Huawei MATE 20 PRO using GAGT

Yup fb messaged them and they replied finally asking for basic details and same message and what some have replied previously as well. Now I guess it's to wait to see when they will do up the 1 to 1 replacement now.

Thanks

 

[archlover]

I'm also having same problem with my mate 20 pro. Started on the 10th day (i got it at causeway point starhub)
I just message them on facebook as per your suggestion, hope get reply soon.

Really disappointed with this kind of issue on a new phone

 

[SkyNinja]

I wonder if telco and sets sold at authorised distributors have any differences? Mine was gotten from an authorised dealer and a non telco set. Usually I think telcos and other authorised distributors get their stocks from different batches. The display issue might be due to a certain batch of production.

Posted with Motorola Startac HardwareZone Forums app

Perhaps the users can list out the phone was purchased at which outlet, which shop. Could be from the same batch.

 

[Tuakong]

Mine still OK after 7 days

 

[twinraven]

Mine's batch 51 as well.
Have noticed that it has gotten worse over time. Now i can make out the tint even in higher brightness.
I saw from the main Mate 20 thread that they are bringing new stocks. Should I wait a while more, or change now?

 

[arfness]

Happening to mine too, bought Courts at CWP on launch day. its not too bad at the moment

Just messaged Huawei, lets see.

 

[Geros_Peters]

Scary... Mine 51 as well. Used almost 2 weeks I find still ok. Or maybe my eyes not so sensitive

Mine's batch 51 as well.
Have noticed that it has gotten worse over time. Now i can make out the tint even in higher brightness.
I saw from the main Mate 20 thread that they are bringing new stocks. Should I wait a while more, or change now?